Thomas Hackett
Thomas Hackett at DCH Wappingers Falls Toyota
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Thomas Hackett | Page 60

Assistant Service Manager

DCH Wappingers Falls Toyota

1349 Route 9
Wappingers Falls, NY 12590

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4.7
605 Reviews

Dealership Experience

10 yrs, 5 mos

Languages Spoken

English English

4.7

605 Reviews

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605 Reviews of Thomas Hackett

February 25, 2018

Dealership Rating
Employee Rating

Excellent I thought that Tom did an excellent job of explaining the Recall as well as the results of the inspection; I look forward to hearing from him soon. More

by POWERSR36
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

February 23, 2018

Dealership Rating
Employee Rating

best ever DCH Service is the best!!! I always have a pleasant visit and they make me feel like family!!! I look forward to my next service. More

by thehahamom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 26, 2018

DCH Wappingers Falls Toyota responded

Thank you for the incredible review of our service department! We look forward to seeing you again soon!

February 23, 2018

Dealership Rating
Employee Rating

Service Best service you could ever ask for. Tom my service advisor's is extremely good at what he does. Mike zimmerman the mechanic number one More

by MARK.DALL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: David Kolozy, Ben Carlson , Peter Raymond

Feb 26, 2018

DCH Wappingers Falls Toyota responded

Thank you for the incredible review of your experience working with Tom from our service department! I will be sure to pass along the kind words to he and Mike!

February 16, 2018

Dealership Rating
Employee Rating

Get Service and Fair Price :) I purchased a Lexus out of state and needed the rig to get a full safety check and NY inspection. Tom Hackett and his team were very consultative on More

by WJQUINN3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 19, 2018

DCH Wappingers Falls Toyota responded

Thank you for the excellent review of our service department! I will be sure to pass along the specific kind words to Tom!

February 07, 2018

Dealership Rating

Where are my bonus points I have been looking for my bonus points on the app since I got my service where I spent almost $700 I have $400 more work that I’m going to have to do More

by Points77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Jennifer Korwatch , Evin Calderon, Mariah Carreras, Kathleen Crosbie, Allison Croshier, Mike Giordano, Lindsay Mahavik, Josephine Nikolla

February 06, 2018

Dealership Rating
Employee Rating

Oil change Went in for my yearly oil change, which is free. Also they knew about a recall, checked for it and did what they had to do. Excellent service and quic More

by sphillips80
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 07, 2018

DCH Wappingers Falls Toyota responded

Thanks for the great review! We’re glad to hear you received excellent service!

February 03, 2018

Dealership Rating
Employee Rating

The service was great. I would rate my experience at the dealership as a ten. The services were out standing. All repairs were done in timely manner. Service people were p More

by MR.NED3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jennifer Korwatch , Evin Calderon, Mariah Carreras, Kathleen Crosbie, Allison Croshier, Mike Giordano, Lindsay Mahavik, Josephine Nikolla

Feb 07, 2018

DCH Wappingers Falls Toyota responded

Thanks for the great review! We appreciate the 5-stars!

January 29, 2018

Dealership Rating
Employee Rating

Fast service Very efficient service, customer lounge very clean with coffee and bagels, very clean bathroom. Table and chairs for catching up on work away from a s More

by andrewtoms3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

January 20, 2018

Dealership Rating

Recall processed on time For a six hour piece of work the finishing estimate was right on. The loaner car was greatly appreciated and was fun to drive. Thanks. More

by craigdwoods
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 22, 2018

DCH Wappingers Falls Toyota responded

Thank you for taking the time to leave such a great review. I am so happy to see that you enjoyed your experience with us! At DCH Wappingers Falls Toyota, we pride ourselves on our exceptional customer service and our friendly staff. I will pass your kind words along our staff. We hope to see you again soon!

January 20, 2018

Dealership Rating
Employee Rating

60K mile service Tom explainedthe service items, went over the cost and the expected completion time. He kept me informed throughout the service and then explained all More

by tschinkelj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 22, 2018

DCH Wappingers Falls Toyota responded

Thank you for taking the time to leave such a great review. I am so happy to see that you enjoyed your experience with us! At DCH Wappingers Falls Toyota, we pride ourselves on our exceptional customer service and our friendly staff. I will pass your kind words along to Tom and the rest of our staff. We hope to see you again soon!

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