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Thomas Hackett
Thomas Hackett at DCH Wappingers Falls Toyota

Thomas Hackett

Assistant Service Manager

DCH Wappingers Falls Toyota

1349 Route 9
Wappingers Falls, NY 12590

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4.8
805 Reviews

Dealership Experience

12 yrs, 2 mos

Languages Spoken

English English

4.8

805 Reviews

Write a Review

805 Reviews of Thomas Hackett

January 11, 2026

Dealership Rating
Employee Rating

Terrific dealership. Judy Deems was wonderful in making sure we/our car was ready for our trip. We had a very tight schedule with a sudden service need. More

by EXRC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Melissa Tyler, Jason Gasiunas, Mathew Rivera, Judy Deems, Lauren Fusaro

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January 10, 2026

Dealership Rating
Employee Rating

It was an easy experience I wish I had brought a coupon It was pricey More

by Danas1216
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett

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Jan 11, 2026

DCH Wappingers Falls Toyota responded

Thank you for sharing your feedback! We’re glad to hear that your experience was easy and smooth. We also appreciate your comments regarding pricing, and we understand how important value is. Please be sure to check with us about any available coupons or specials in the future—we’re always happy to help. We look forward to serving you again!

January 05, 2026

Dealership Rating
Employee Rating

Lauren has been great always. Mechanic great also, talked to us in person. Thank you More

by mroczek06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Melissa Tyler, Jason Gasiunas, Mathew Rivera, Judy Deems, Lauren Fusaro

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Jan 05, 2026

DCH Wappingers Falls Toyota responded

Thank you for the 5-star review! We’re so happy to hear that Lauren consistently provides great service and that our mechanic took the time to speak with you personally. We truly appreciate your kind words and your trust in our team. We look forward to assisting you again at DCH Wappingers Falls Toyota!

January 05, 2026

Dealership Rating
Employee Rating

Judy Deems is fantastic. We were going on a trip. The car needed repair with hardly any time available. She managed to get us in, have the repair i & we were able to leave o More

by EXRC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Melissa Tyler, Jason Gasiunas, Mathew Rivera, Judy Deems, Lauren Fusaro

Report | Print
Jan 05, 2026

DCH Wappingers Falls Toyota responded

Thank you for the 5-star review! We’re thrilled to hear that Judy went above and beyond to get your vehicle taken care of in such a short timeframe. Making sure you could leave on time for your trip is exactly the level of care we strive for. We’ll be sure to share your kind words with Judy and our service team. We truly appreciate your trust and look forward to assisting you again in the future!

January 02, 2026

Dealership Rating
Employee Rating

I loved it. I was highly impressed I found it to be a very well laid out facility with excellent staff and service More

by Bexarhakos
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett

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Jan 03, 2026

DCH Wappingers Falls Toyota responded

Thank you for the wonderful feedback! We’re thrilled to hear you were highly impressed and enjoyed our well-laid-out facility along with the excellent staff and service. We truly appreciate your kind words and look forward to welcoming you back again soon.

Jan 03, 2026

Bexarhakos responded

Thank you very much. I'm looking forward to my next service appointment.

January 01, 2026

Dealership Rating
Employee Rating

Friendly,efficient and clean as well. Wonderful place. My car and I thank you for a stress free visit. More

by E.KNEUER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mathew Rivera

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Jan 02, 2026

DCH Wappingers Falls Toyota responded

Thank you for the kind words! We’re so glad you enjoyed a friendly, efficient, and stress-free visit. It means a lot to us that both you and your car had a great experience. We look forward to seeing you again!

January 01, 2026

Dealership Rating
Employee Rating

Service is good. But parts are very expensive. And its a long wait to get your car serviced. More

by JUDYANDRICHJOHNSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Melissa Tyler, Jason Gasiunas, Mathew Rivera, Judy Deems, Lauren Fusaro

Report | Print
Jan 02, 2026

DCH Wappingers Falls Toyota responded

Thank you for your honest feedback. We’re glad to hear you found the service good, and we understand your concerns about parts pricing and wait times. Your comments are important to us and will be shared with our team as we continue working to improve the overall experience. We appreciate you taking the time to let us know.

January 01, 2026

Dealership Rating
Employee Rating

Everything was very easy, quick and was out very quick The waiting room was clean and comfortable. The staff warm and welcoming More

by Liz
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett

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Jan 02, 2026

DCH Wappingers Falls Toyota responded

Hi Liz, thank you for the wonderful review! We’re happy to hear everything was easy and quick, and that you enjoyed our clean, comfortable waiting area and welcoming staff. We appreciate your feedback and look forward to seeing you again!

December 31, 2025

Dealership Rating
Employee Rating

Amazing service my car was done is a fast and professional way looking fordward to my next service visit More

by TAVAREZNYC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Melissa Tyler, Jason Gasiunas, Mathew Rivera, Judy Deems, Lauren Fusaro

Report | Print
Jan 01, 2026

DCH Wappingers Falls Toyota responded

Thank you for the great review! We’re glad to hear your service was fast and professional. We appreciate your trust and look forward to seeing you at your next visit!

December 31, 2025

Dealership Rating
Employee Rating

The best Tom and his team are the best in the business. They aim to please More

by POPS505
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett

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Jan 01, 2026

DCH Wappingers Falls Toyota responded

Thank you for the fantastic review! We’re thrilled to hear that Tom and his team provided top-notch service. Your kind words mean a lot, and we look forward to serving you again!

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