Thomas Hackett

DCH Wappingers Falls Toyota responded

Thank you for your honest feedback. We’re glad to hear the job was done respectfully and quickly — that’s always our goal. We understand that service costs can sometimes feel high, and we truly appreciate you sharing your thoughts. Your feedback helps us continue to improve while delivering quality workmanship. Thank you for choosing DCH Wappingers Falls Toyota — we hope to see you again!

DCH Wappingers Falls Toyota responded

Thank you for sharing your experience, Alan! We’re so glad to hear you found our team friendly and professional, and that everything was completed on time with excellent service. That’s exactly what we strive for every visit. We truly appreciate you choosing DCH Wappingers Falls Toyota and look forward to seeing you again!

DCH Wappingers Falls Toyota responded

Thank you for your honest feedback! We’re so glad to hear that you found our team nice and helpful. We also appreciate your note about the survey links and understand how they can feel excessive. Your input is valuable, and we’ll certainly keep it in mind as we work to improve the overall experience.

DCH Wappingers Falls Toyota responded

We sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at (845) 288-0892 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We’re glad to hear you found our team professional and courteous at Toyota Wappingers. We truly appreciate your feedback and look forward to serving you again.

DCH Wappingers Falls Toyota responded

Thank you for sharing your experience! We appreciate your patience and are glad your service was completed efficiently. We hope everything with your vehicle is running smoothly and look forward to seeing you again.

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We’re glad your visits are always quick and that our team takes the time to explain everything thoroughly. We appreciate your support and look forward to seeing you again!

DCH Wappingers Falls Toyota responded

Thank you for your loyalty over the past 20 years! We truly appreciate your continued trust in DCH Wappingers Falls Toyota. It’s wonderful to hear that Tom has consistently provided knowledgeable and dependable service while making sure your concerns are fully addressed. We’ll be sure to share your kind words with him. We look forward to taking care of you for many more years to come!

DCH Wappingers Falls Toyota responded

Hi Ellen, thank you for the wonderful review! We’re so glad to hear that you’ve had a great experience both purchasing your vehicle and servicing it with us. Our team takes pride in being helpful and welcoming, and your kind words truly mean a lot. We look forward to continuing to assist you whenever you need us!

DCH Wappingers Falls Toyota responded

Thank you for sharing your experience! We’re glad to hear that our team provided friendly and professional service, kept your appointment on time, and kept you informed every step of the way. We truly appreciate your feedback and look forward to serving you again!