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Thomas Hackett
Thomas Hackett | Page 85
Assistant Service Manager
DCH Wappingers Falls Toyota
1349 Route 9
Wappingers Falls, NY 12590
931 Reviews
Dealership Experience
12 yrs, 10 mos
Languages Spoken
English
931 Reviews
Write a Review
931 Reviews of Thomas Hackett
February 22, 2019
Professional and friendly I have been going to DCH Wappingers Falls Toyota for over 20 years, the service is excellent and they go over each service appointment checking to see I have been going to DCH Wappingers Falls Toyota for over 20 years, the service is excellent and they go over each service appointment checking to see what has to be done to your car. If anything else has to be done they keep you informed during your visit. More
by KCYBYK
Verified Customer
February 21, 2019
Overall a good experience Everyone is very nice, they explain everything, including cost, the work needed, how long it will take. They keep you informed. The work has always be Everyone is very nice, they explain everything, including cost, the work needed, how long it will take. They keep you informed. The work has always been done to my satisfaction, I never had to return because something was not done right. I have always felt it wise to bring my vehicle to the dealer, because who knows my vehicle better than the company who made it? I have never felt taken advantage of, being sold anything I don’t need. More
by GEEGEE5555
February 19, 2019
Everyone complemented me on on my 4Runner! Went in for a simple oil change and was pleasantly surprised when groups of people gathered around and started complementing me on my 4Runner and how Went in for a simple oil change and was pleasantly surprised when groups of people gathered around and started complementing me on my 4Runner and how good it looked. :D More
by jpetersen
Other Employees Tagged: Alicia Verven
February 18, 2019
Excellent Customer Service Christina Stuart greeted me as soon as I came in the door and invited me to sit down. She was very helpful and friendly. I was told the service would Christina Stuart greeted me as soon as I came in the door and invited me to sit down. She was very helpful and friendly. I was told the service would take about an hour and that time was accurate. Since I had my two year old with me this was terrific. Thomas Hackett assisted me on my second trip to Toyota to have a different vehicle serviced. It turns out I was way ahead of schedule and didn't require the service I was scheduled for. Since I was there I asked if someone could put the donut back where it belonged as I was't able to do it myself. Thomas said it could be done there within a few minutes at no cost. I was very grateful for his honesty and willingness to help. More
by ksaljac
Other Employees Tagged: Alicia Verven, Christina Stuart
February 14, 2019
long time customer I have purchased or leased 3 vehicles here, and serviced 4. Every process is streamlined for the benefit of the customer, and in more than 6 years I I have purchased or leased 3 vehicles here, and serviced 4. Every process is streamlined for the benefit of the customer, and in more than 6 years I have never had a bad service experience. More
by DCHfan
Other Employees Tagged: David Kolozy , Evin Calderon, Kathleen Crosbie, Allison Croshier
February 08, 2019
Delivered as promised Had both vehicles front breaks repaired from 2 miles to renewed.The customer service communication kept me informed. I found the beak pad replacement Had both vehicles front breaks repaired from 2 miles to renewed.The customer service communication kept me informed. I found the beak pad replacement at around 400.00 to be somewhat expensive for the one hour of maintenance time. More
by MJREYNOLDSRAP
February 04, 2019
best people best technicians service always complete and don best service in the business. wouldn't go anywhere else to buy a car service on the vehicle is always done right the first time never any reduce best service in the business. wouldn't go anywhere else to buy a car service on the vehicle is always done right the first time never any reduce More
by MARK.DALL
Other Employees Tagged: Daryl Callahan, Karl Boye, David Kolozy , Evin Calderon, Pinkal Patel, Peter Raymond, Robert Schaeffer
January 18, 2019
recall Tom kept me informed of what is going to be needed with my recall. He was polite and professional. I hope to have the same experience when I bring my Tom kept me informed of what is going to be needed with my recall. He was polite and professional. I hope to have the same experience when I bring my vehicle back to be fixed. More
by TWILCZEW
January 16, 2019
very good The service of my Toyota 4 runner XLS was very good. I mentioned that the dealership site for service had only a normal or factory oil change listed The service of my Toyota 4 runner XLS was very good. I mentioned that the dealership site for service had only a normal or factory oil change listed and no way for me to delineate Toyota Care More
by georgefrac
Other Employees Tagged: Melissa Winterhalt
January 16, 2019
Service to customer Both Alison and Tom were both caring and thoughtful to me as a customer and showed genuine concern for the problem i was having. This was not a first Both Alison and Tom were both caring and thoughtful to me as a customer and showed genuine concern for the problem i was having. This was not a first time encounter with them as they expressed the same concern in the past. They also seem to work very very well as a team which makes coming in for service a pleasure and hassle free. Thanks to both of them More
by neubauerd
Other Employees Tagged: Allison Croshier
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