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Thomas Hackett
Thomas Hackett | Page 85
Assistant Service Manager
DCH Wappingers Falls Toyota
1349 Route 9
Wappingers Falls, NY 12590
879 Reviews
Dealership Experience
12 yrs, 6 mos
Languages Spoken
English
879 Reviews
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879 Reviews of Thomas Hackett
June 07, 2018
vacuum pump recall I received a recall notice and called to schedule an appointment. The person I spoke to on the phone (Joann) put me on hold to check if the part was a I received a recall notice and called to schedule an appointment. The person I spoke to on the phone (Joann) put me on hold to check if the part was available. She then told me she would make the appointment 3 weeks out to make sure the part was in. I received at least 3 different emails from DCH , the last one the DAY BEFORE the appointment to confirm. I arrived and was told it would be 1 1/2 hr wait. After almost 50 minutes Thomas came and told me unfortunately they didn't have the part. I then waited another 10 minutes to get my car back. Thomas tried to help by giving me a free car wash certificate and a $15 gas card. I was extremely disappointed that DCH just didn't have its act together. I expected better communications within your shop so that at minimum Thomas should have known part was unavailable when I checked it. All in all a very BAD experience! More
by adapice
Verified Customer
June 07, 2018
Service Excellent. DCH service did a very good job on my Toyo. Pleasant and professional, kept me informed and got me out as quickly as they possibly could. Excellent. DCH service did a very good job on my Toyo. Pleasant and professional, kept me informed and got me out as quickly as they possibly could. More
by dwinne1010
Other Employees Tagged: Nathaniel Pickett
June 06, 2018
Good Car Service DCH service did a very good job on my Toyo. Pleasant and professional, kept me informed and got me out as quickly as they possibly could. DCH service did a very good job on my Toyo. Pleasant and professional, kept me informed and got me out as quickly as they possibly could. More
by jmelfi
June 01, 2018
The whole team at DCH Toyota Wappingers Falls New York is th You will never have a better buying experience nor will you have a better service team they are the best in the business for everything You will never have a better buying experience nor will you have a better service team they are the best in the business for everything More
by MARK.DALL
Other Employees Tagged: Daryl Callahan, Karl Boye, David Kolozy, Ben Carlson , Pinkal Patel, Naeem Randall, Peter Raymond, Robert Schaeffer, Mike Zimmerman mechanic the best there is
May 30, 2018
45 K SERVICE The service agent was attentive and thorough . Making sure that I knew what was happening for the 45 k service . She also checked that my service pl The service agent was attentive and thorough . Making sure that I knew what was happening for the 45 k service . She also checked that my service plan was applicable for this service. Other items arising were explained clearly to me More
by simoncpdraper
Other Employees Tagged: Kathleen Crosbie, Mike Giordano
May 24, 2018
Straight-forward, fast, and a pleasant experience! Super easy to schedule, the work was quick, everything was explained clearly and there was a comfortable waiting area with coffee and cookies. Very pl Super easy to schedule, the work was quick, everything was explained clearly and there was a comfortable waiting area with coffee and cookies. Very pleased with my experience! More
by tylerchintanner
May 21, 2018
Awesome service Their service was quick efficient and professional... would recommend to anyone. I brought my 2016 Toyota Camry for its 20000 mile service and was tak Their service was quick efficient and professional... would recommend to anyone. I brought my 2016 Toyota Camry for its 20000 mile service and was taken care of quickly and kindly. The staff was very informative. More
by zachary.mckinnon
Other Employees Tagged: Jill Basso, Evin Calderon, Kathleen Crosbie, Allison Croshier, Mike Giordano, Jennifer Korwatch, Lindsay Mahavik
May 19, 2018
excellent experience.l timely good work I found the experience a very good one. I new just what to expect and that is what went on. I like the dealer ship and will at some time in the futu I found the experience a very good one. I new just what to expect and that is what went on. I like the dealer ship and will at some time in the future be back to purchase another car (if the price is right) It was very nice that the sales people on the floor let my three year old grand son take a look at the cars . the dealership is really very nice. I wish it were closer to my home. More
by murielmandia
Other Employees Tagged: Jennifer Korwatch
May 18, 2018
Excellent Service Tom did a terrific job taking care of me. He clearly explained the options, costs, etc and was overall very helpful. I needed a loaner as the repair Tom did a terrific job taking care of me. He clearly explained the options, costs, etc and was overall very helpful. I needed a loaner as the repairs were extensive and he made it happen. More
by JFRED3
May 11, 2018
professional efficiency I was responsible and arrived on time. They took my car in immediately. I was sitting at a service rep desk within minutes of arriving. Coffee and bag I was responsible and arrived on time. They took my car in immediately. I was sitting at a service rep desk within minutes of arriving. Coffee and bagels were provided for my convenience which I appreciated at 7:45 am. The chairs in the waiting area were very comfortable. I was told the service would take 45 minutes. Exactly 45 minutes later the service rep came to get me. He went over again the work that had been done. The whole experience was handled professionally and efficiently. More
by DIVINITY224
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