Thomas Howard

I was in Koons at 8:30 AM. They finished the tire change at 12:30 PM. On my way home. The very tired that was changed went flat. Had to be towed back to Koons where I had to wa They finished the tire change at 12:30 PM. On my way home. The very tired that was changed went flat. Had to be towed back to Koons where I had to wait an additional two hours more. Donna S More

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You couldn’t ask for a better dealership to work with I have bought three or four cars from Koons by now easy to deal with all the time service department. Great never a problem always get my car back on t have bought three or four cars from Koons by now easy to deal with all the time service department. Great never a problem always get my car back on time always let me know anything about my car and all the updates as it’s in there. More

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Thomas was very knowledgeable and courteous . He took care of my car needs and kept me informed. No issues with the service advisor, it’s your prices that are too high even with the discount. My He took care of my car needs and kept me informed. No issues with the service advisor, it’s your prices that are too high even with the discount. My coupon said $84.00 for oil and the rotation was a separate price and the missing lug knots were $12.00 a piece and I ended up paying $250 plus change. Ludicrous and I have coming for over 20 years……Wow….. More

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David Letourneau and the entire service staff at Koons Chevy in White Marsh are first class. The customer service experience is unmatched. From the moment you arrive, their communication throughout the Chevy in White Marsh are first class. The customer service experience is unmatched. From the moment you arrive, their communication throughout the entire process, you feel as if their entire team has your back. It's not always fun having to bring a car in for service...life disruption, work, kids, etc. David and the Koons staff get that and make sure they alleviate as much of that stress as possible from start to finish. I bought my car with this team and serviced it here. I will not go anywhere else given the respect and treatment they show their customers. David, thank you and the entire Koons team. More

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My last maintenance service visit is not at all pleasant , I'm even thinking about not going back there. , I'm even thinking about not going back there. More

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Thomas Howard, a Service Writer, is always helpful and accommodating. He is certainly customer oriented. The servicing of this vehicle has been excellent thanks to Thomas Howard and the service technici accommodating. He is certainly customer oriented. The servicing of this vehicle has been excellent thanks to Thomas Howard and the service technicians. More

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Purchased 3 SUV's over the past 7 years and referred family who also purchased here! The service team is Wonderful! I personally request Tom who is Excellent with Customer Service and keeping me updated family who also purchased here! The service team is Wonderful! I personally request Tom who is Excellent with Customer Service and keeping me updated on service needs! More

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The Service Department team TALKS to me, instead of just "filling in the paperwork" to get my money! And if they're going to have to wait for Warranty repayment, they still fix the problem like I'm paying "filling in the paperwork" to get my money! And if they're going to have to wait for Warranty repayment, they still fix the problem like I'm paying cash Right Now! More

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This dealer would rather blow you off than give you service even if you have and appointment. service even if you have and appointment. More

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Awesome service representative and professional work. Wait time was short. I recommend Koons to anyone. Wait time was short. I recommend Koons to anyone. More

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