Tiki N
Tiki N at Universal Mitsubishi

Tiki N | Page 24

Finance Manager

Universal Mitsubishi

5015 Van Nuys Blvd
Sherman Oaks, CA 91403

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4.7
361 Reviews

My customer always refer me to there friends and family. I am grateful for my customers who allow me to be the leader in sales at our dealership.

Dealership Experience

13 yrs, 3 mos

Industry Experience

13 yrs, 3 mos

Languages Spoken

Armenian Armenian

English English

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4.7

361 Reviews

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361 Reviews of Tiki N

July 30, 2020

Dealership Rating
Employee Rating

If you looking for honest car dealership you are on wrong place, I bought a vehicle from them but they hide lot of things, including vehicle defects by lowering tire air pressure so you don’t hear any noise More

by Saba khan
Recommend Dealer
No

Other Employees Tagged: Bobby Gharibian, Saul Turcios

Jul 31, 2020

Universal Mitsubishi responded

Hello Saba, I appreciate and respect your feedback. I'm a bit confused because you bought your vehicle over 3 months ago and just now your mentioning your grievance. I'm glad we where able to help you with purchasing a safe reliable vehicle. If you recall, you came, left and came back when you looked around and found our vehicle was priced very fair. We appreciate the opportunity given to earn someones business and in turn we hand to the next owner everything we have for the vehicle, keys, floor mats, owners manual and anything else. The vehicle is equipped with tire pressure monitoring system, if air was tampered on a wheel, the sensors would have alerted. I'm sorry you feel you should get what comes when buying a new vehicle, but you purchased a Pre-Owned Safe, Reliable, Fair Priced One. Although we are not perfect, our 5 Star Reviews indicate we make every effort to appease and satisfy our customers, I'm sorry you feel we failed you. Stay safe, Carlos De La Luz

Aug 02, 2020

Saba khan responded

Hi, first of all I bought a vehicle from you in June, 2020 (1 month ago) not 3 months ago as you mentioned in your reply, vehicle is equipped with tire pressure monitoring system, and the sensors did alerted. and I spoke with your sales person who tack me to the test drive about it .. fill some air (tire air pressure is low) and he reply’s back , don’t worry it’s ok, you can do test drive we can fill air when we come back. ( very smart people )

July 29, 2020

Dealership Rating
Employee Rating

Great experience. No pressure, and worked with us. I asked for replacement damaged hub caps by email and not get a response, two of the hub caps were scratched, I noticed when we arrived home. More

by jdrake52
Recommend Dealer
Yes

Other Employees Tagged: JC Gonzalez

Jul 31, 2020

Universal Mitsubishi responded

Thank you so much for your kind words and 5 Star review. We hope we can be of future service. Enjoy the vehicle for many years to come. Stay safe, Carlos De La Luz

July 27, 2020

Dealership Rating
Employee Rating

I was very happy with the service at Universal Mitsubishi. The sales person Stephanie was exceptional. She helped from the first moment I walked in until the moment I left, making the entire situa More

by csm02
Recommend Dealer
Yes

Other Employees Tagged: Stephanie Viteri

Jul 29, 2020

Universal Mitsubishi responded

Thank you so much for your kind words. We appreciate the opportunity given to earn your business. Enjoy your vehicle for many years to come. Stay safe, Carlos De La Luz

July 20, 2020

Dealership Rating
Employee Rating

Great service and enjoyed working with Juan and Tiki. They were both knowledgeable and helpful. I visited the dealership from a long ways away and I was glad that they were there to support. No surprise More

by mike.ferrand
Recommend Dealer
Yes

Other Employees Tagged: JC Gonzalez

Jul 23, 2020

Universal Mitsubishi responded

Thank you so much Mike. I'm so glad we where able to assist in getting the vehicle you wanted. Enjoy it for many years to come and hope you look us up next your in town or ready for your next vehicle. Stay safe, Carlos De La Luz

July 11, 2020

Dealership Rating
Employee Rating

We came from a different dealership because the salesman there was unfriendly and unpleasant. Zakk was so patient and helpful with our son purchasing his first vehicle. He made it quick and painless. Thank More

by TARYNANDJIM
Recommend Dealer
Yes

Other Employees Tagged: Zakk Kim

July 10, 2020

Dealership Rating
Employee Rating

Very accomodating..most especially to Paul..who is always explaining to the client the best of his knowledge with regards to the problems of their car. More

by maripatulot
Recommend Dealer
Yes

Other Employees Tagged: Paul Tokatlyan

July 10, 2020

Dealership Rating
Employee Rating

Awesome service professional and friendly. I would have given 5 stars but I feel they should have went through the car with me to show me where things were. Other then that GREAT!!! More

by OLSENBRENDA
Recommend Dealer
Yes

Other Employees Tagged: Paul Tokatlyan , Stephanie Viteri

June 25, 2020

Dealership Rating
Employee Rating

When I came there is wasn’t expecting to buy and car. Once I look at it I was skeptical but JC assured me that everything would be taken care of and it was. More

by Amari.heisser
Recommend Dealer
Yes

Other Employees Tagged: JC Gonzalez

June 10, 2020

Dealership Rating
Employee Rating

The best service I have ever experienced! Excellent work! Professional attention to each detail! I’m very happy! Thank you so much for your service! More

by STANISLAV.KOZHAR
Recommend Dealer
Yes
Jun 22, 2020

Universal Mitsubishi responded

Thank you very much for your kind words. We look forward to your next visit. Stay safe, Carlos De La Luz

June 09, 2020

Dealership Rating
Employee Rating

Very pleased with this dealership, communication was great, salesperson Stephany went out of her way to make me comfortable with my purchase decision. I also want to mention Carlos in finance - thank y More

by rmbayar
Recommend Dealer
Yes

Other Employees Tagged: Stephanie Viteri, Carlos - five star!

Jun 11, 2020

Universal Mitsubishi responded

Thank you so much for your kind words and the opportunity to earn your business. We hope you remember us in the future when you family or friends may need a vehicle. Stay safe, Carlos De La Luz

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