Tim Cesar | Page 2

My husband had his oil changed and a week later the oil pan shield lost a bolt while he was driving on the highway. The bolt punctured our back tire. We took the tire in and explained what had happened, al pan shield lost a bolt while he was driving on the highway. The bolt punctured our back tire. We took the tire in and explained what had happened, along with pictures of the pan hanging under our truck and the blown-out tire. I thought Ford could at least compensate us for half the cost of the new tire since the bolt coming out was obviously either stripped during the oil change a week prior or not tightened well enough. Didn't even offer us a free oil change....nothing. Needless to say, no compensation was offered due to the fact that we didn't have the bolt that fell out of the shield itself. Hard to find a bolt when your going 70mph down the highway and this happens. This was NOT just a coincidence. I have bought 9 trucks from Gordie Bouche Ford in Menomonee Falls over the past years. I would have expected better customer service for long time standing customers. Not happy at all with this situation. Karen Wiesen More

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Tim greeted me at his desk with a smile, explained to me what the plan for my truck was, got me all set up with my loaner vehicle and took care of the rest. The repair was completed exactly when he told me what the plan for my truck was, got me all set up with my loaner vehicle and took care of the rest. The repair was completed exactly when he told me it would be and he followed up with me promptly to let me know it was done. Thank you Tim!!! If it were up to me, I'd give you a raise ?? More

by JOSHUA.CESAR89 Verified Customer Verified Customer

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Service was good I liked the video they text you on what the problem was the problem was More

by JMOLNOR Verified Customer Verified Customer

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Excellent Everything with the dealership is great Tim is an excellent person and asset to the dealership an excellent person and asset to the dealership More

by DeLynnWynn69 Verified Customer Verified Customer

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Great experience with this dealership. Honest staff, fair pricing, smooth process, and excellent customer service. Highly recommended! Honest staff, fair pricing, smooth process, and excellent customer service. Highly recommended! More

by CL Verified Customer Verified Customer

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Good communication, truck came back nice and clean and everything updated for 107000 mile check up. everything updated for 107000 mile check up. More

by Bcjanke77 Verified Customer Verified Customer

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Well I came for F150 o get a Oil change and I been for other services Repairs And the Service Technician does a fine Job getting Me in for Service . Thank You Broucher Ford 🙏🏿👍🏿👍🏿 other services Repairs And the Service Technician does a fine Job getting Me in for Service . Thank You Broucher Ford 🙏🏿👍🏿👍🏿 More

by Nelsonck.cn Verified Customer Verified Customer

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Fabulous service! Love the video describing the problem. The level of communication was great. I was kept up to date along the two week journey. Love the video describing the problem. The level of communication was great. I was kept up to date along the two week journey. More

by JUBRANTJ Verified Customer Verified Customer

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Tim & the mechanics worked very hard to get to the heart of my car problem. I really appreciated that. So far it's working fine & I can only hope it continues. of my car problem. I really appreciated that. So far it's working fine & I can only hope it continues. More

by BEV.BELLA Verified Customer Verified Customer

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Service Department still sucks. Still lacking communication to client.This has been an ongoing issue. Still lacking communication to client.This has been an ongoing issue. More

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