Tim Murray
Tim Murray at Jim Coleman Honda
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Tim Murray | Page 12

Senior Service Advisor

Jim Coleman Honda

12441 Auto Dr
Clarksville, MD 21029

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4.7
130 Reviews
4.7

130 Reviews

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130 Reviews of Tim Murray

April 25, 2017

Dealership Rating
Employee Rating

Excellent Service and Repair My exhaust system on my 2006 Honda Civic failed on the way to work. I called Honda Service and was almost immediately called back by Service Manager More

by LarryK123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Purvis Burke

May 01, 2017

Jim Coleman Honda responded

Hi Larry, Thank you for taking the time to review us. We are so sorry to hear that you had car trouble on your way to work, but very happy to hear our Service Manager was able get it taken care of so quickly. We appreciate your business and hope you continue using us in the future for any car repair or purchase you may need.

April 05, 2017

Dealership Rating
Employee Rating

Awesome service! Tim is great to work with. He is responsive to my service needs, professional, friendly, and knowledgeable service personnel work well as a team. Than More

by Berni
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Victor Trabinsky

Apr 05, 2017

Jim Coleman Honda responded

Hi TIm, Thank you for taking the time to review us and the amazing 5 star review! We are so happy to hear that Tim was helpful and gave you exceptional customer service!

March 31, 2017

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Employee Rating

Easy drop off and pick-up The service personnel was so easy to deal with I was able to drop off and pick-up my Pilot after work. I didn't a mistake in purchasing the service th More

by Larry
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

February 23, 2017

Dealership Rating
Employee Rating

Oil change Jim Coleman Honda has an excellent service team. They are always friendly and I get appointments easily. Very reasonable wait time for services perfor More

by Amyswartz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 28, 2017

Jim Coleman Honda responded

Awesome Amy! Thank you so much for taking time out of your day to leave us a review. We pride ourselves on always providing excellent service and getting clients in and out as quickly as possible. Drive Safe!

February 23, 2017

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Employee Rating

Periodic Maintenance The initial visit was for an oil change and tire rotation, however, two other items were identified that needed attention. These additional items we More

by Busy7930
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Victor Tabonsky

Mar 28, 2017

Jim Coleman Honda responded

Our service team always wants to make sure that you are driving around in the safest vehicle possible! We care about our clients here at Jim Coleman, and we are so happy to have you driving safe!

February 08, 2017

Dealership Rating
Employee Rating

Really good!!! They listened to the customer (my husband and I) and didn't try to "sell." They took the time to work out the deal for the car with no pressure and More

by hwy1509
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 24, 2017

Jim Coleman Honda responded

We are so happy that you love your new van! We hope you'll recommend us to anyone you know looking for a new car! If you ever need anything, don't hesitate to come see us! Drive Safe!

January 19, 2017

Dealership Rating
Employee Rating

Service Appointment This was a first service appointment which included a recall. The service reps were friendly and the wait time was minimal. They had a large selection More

by Hhayes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: James Artis

Jan 24, 2017

Jim Coleman Honda responded

Thank you for your review! We understand that our clients have busy schedules, so we view it as our responsibility to get any needed service completed as quickly as possible. It's truly rewarding for our team to receive feedback such as yours. Thank you again from all of us here at Jim Coleman Honda. Have a great day!

January 10, 2017

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Employee Rating

Exceptional Service! Tim Murray and his crew do it again! I recently moved to NC and on my way back for a visit, my Maintenance Required light came on. Good timing - they More

by Scully
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tim Kral , Steve Seely

Jan 11, 2017

Jim Coleman Honda responded

Wonderful review, thank you for sharing. Isn't it great when things line up the way they should? We're so happy that we were able to maintain your vehicle quickly and efficiently; nothing worse than being delayed during your travels! Thank you for your continued support and have yourself a great day.

January 10, 2017

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Employee Rating

As usual, great customer service! Jim Coleman Honda is a pleasure to work with! We come from Hyattsville all the way to Clarksville, and don't mind the trip because we're guaranteed s More

by Radar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: The cashier on duty

Jan 11, 2017

Jim Coleman Honda responded

Our team at Jim Coleman Honda thank you for your praise. The fact that you are willing to travel as far as you do, just for our service, speaks volumes! We are highly dedicated to our clients, every step of the way, and we're delighted that it shows. Thank you for your continued support and we hope to hear from you again.

December 10, 2016

Dealership Rating
Employee Rating

Friendly and helpful As always, good service, but labor costs are extremely high, and always have more work done than expected, for me it is hard to say no, because I feel More

by D
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 12, 2016

Jim Coleman Honda responded

Thank you for sharing your thoughts, as they are important to us. We assure you that you always have a choice when you visit Jim Coleman Honda. Your safety is important to us and we only want to help you make good choices in regards to your maintenance decisions. If you ever have any questions, please don't hesitate to ask us!

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