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102 Reviews of Tim WIllis
April 23, 2024
Great service. Glad to work with Lawrence to make the purchase smoothly. Knowledgeable and professional Glad to work with Lawrence to make the purchase smoothly. Knowledgeable and professional More
by QEKDXPRE2801
Verified CustomerOther Employees Tagged: Lance Willhite , Lawrence
April 20, 2024
Lawrence Le was our salesperson. He was the only one out of six dealerships we visited that started with the Forester engine and safety features and proceeded to the other attributes He was the only one out of six dealerships we visited that started with the Forester engine and safety features and proceeded to the other attributes of the 2024 Forester. After we told him the features we wanted, particularly the memory driver seat, he directed us toward the Touring trim. He was very knowledgeable, and we never felt pressure to make a hurried decision. After the sale was complete, he made sure we did not leave the dealership without both our Android phones connected to the Auto Android system. He even consulted a tech person from service to help with the connection. Subaru of Gwinnett has a clean and bright showroom with no loud music. We visited the service department and toured the entire facility. We accepted the trade in allowance which we felt was fair and also negotiated a fair price. Susan, the sales manager on duty, the day we first visited was very knowledgeable as well and Tim, the finance agent, walked us through the payment process with ease. I highly recommend Subaru of Gwinnett and the 2024 Forester Touring. Three days after our purchase, we made a trip to Gatlinburg and had to go over the Smokies. Our adaptive cruise control was perfect on the climb and the descent. I barely had to use the brakes. Once we got the hang of it, we used the adaptive cruise control whenever we could. More
by DENISEJ1947
Other Employees Tagged: Susan Brown , Lawrence Le
April 01, 2024
My sales lady Emma was outstanding. She was patient and answered all my questions and took me on a tour. We were able to reach a deal rather quickly. She was patient and answered all my questions and took me on a tour. We were able to reach a deal rather quickly. More
by james3504
Other Employees Tagged: Susan Brown, Emma Miranda
March 28, 2024
The best experience ever in an Automobile Dealership. Price was right, process was efficient, and staff was both knowledgeable and friendly. Price was right, process was efficient, and staff was both knowledgeable and friendly. More
by STEVEK12
Other Employees Tagged: Lance Willhite, Gary Sikes, Kody Traylor, Julie Adams, Michael Gallardo , Issa Kone, Taylor Spicuzza, Jill Thurston
March 25, 2024
They were wonderful when I was considering and finally purchasing a vehicle from there. There was an issue with a missing and correct headrests, which they had promised would be replaced as quickly as pos purchasing a vehicle from there. There was an issue with a missing and correct headrests, which they had promised would be replaced as quickly as possible. I still do not have the headrests. 15 days later. They have not been ordered, One was supposed to be brought in yesterday 3/23/24 and I was to be called to pick it up, but I waited all day without a call. Up to this point my sales person always responded quickly but since I purchased the car she isn't calling, I have to reach out to her, and still no information on when this issue will be resolved. I transport my dogs to the vet and need the headrests to attach their car seats and safety harnesses. I have had to cancel their vet appointment because of not having the headrests. This is totally unacceptable. More
by SANDE.BISCHOFF
Other Employees Tagged: Jennifer Kessler, Emma Miranda
March 10, 2024
Great staff, patient, good listeners, problem solve and Tiera and Jody Vaughn were terrific to work with. Awesome service & a pleasant experience! Tiera and Jody Vaughn were terrific to work with. Awesome service & a pleasant experience! More
by GLAZE.SANDRA
Other Employees Tagged: Jody Vaughn, Julie Adams , Tiera
March 02, 2024
Purchase experience was positive. . Service department needs better communication skills. There were a few problems communicating with some service representatives. . . Service department needs better communication skills. There were a few problems communicating with some service representatives. . More
by CHARL.SOSEBEE
Other Employees Tagged: Lance Willhite, Jody Vaughn, Julie Adams , John Anderson, Hailey Armour, Jill Thurston, Lawrence
February 28, 2024
Excellent service and facility Pleasure to take my Outlback there for service. Friendly staff and techs. Outlback there for service. Friendly staff and techs. More
by CAPTAINGIGGS
Other Employees Tagged: Lance Willhite , Tiffani Ho, Jill Thurston
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