Tina Klein
Tina Klein at Treasure Coast Lexus

Tina Klein | Page 56

Master Certified General Sales Manager

Treasure Coast Lexus

5121 S US Highway 1
Ft Pierce, FL 34982

Contact Me
4.9
617 Reviews

Dealership Experience

11 yrs, 4 mos

Industry Experience

33 yrs, 9 mos

Languages Spoken

English English

4.9

617 Reviews

Write a Review

617 Reviews of Tina Klein

January 15, 2019

Dealership Rating
Employee Rating

Excellent Everyone was easy to work with and very professional from the moment I walked in the door. I would definitely recommend treasure coast Lexus to fami More

by WILLIJA08
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Steve Kritikos , Daphne Hecko, Charice Pedrick

January 13, 2019

Dealership Rating
Employee Rating

Pleasant purchase experience Excellent customer service. Warm welcome from every person not just the ones with direct contact. Sandy very pleasant and really knew his business - More

by DBCDIST
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Steve Kritikos, Sandy Firestone

January 13, 2019

Dealership Rating
Employee Rating

Excellent Thank you Carlton Duncan! We appreciate your approach to make this transition very easy. My husband had just taken a bad fall and I couldn’t be more h More

by CINDYLEWIS731
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Anthony Burruano, Carlton Duncan, Steve Kritikos , Rick Russell

January 12, 2019

Dealership Rating
Employee Rating

Customer service was fantastic!! From the time I walked in and the time vehicle delivered the service I received from Treasure Lexus was EXCELLENT....Carlton Duncan took a great care More

by Parichad123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Anthony Burruano, Carlton Duncan, Dianne Spencer , Rick Russell, Lynn Tidwell

January 11, 2019

Dealership Rating
Employee Rating

Always great service. Carlton is the best. Carlton goes the extra mile to make sure my sales experience is great. Carlton is the reason for always returning to purchase. More

by NADINECAUDILL6915
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Carlton Duncan, Steve Kritikos

January 06, 2019

Dealership Rating
Employee Rating

Great Experience and Great Vehicles Rebecca, Randy, Brian and Tina are a great team and really took care of our time. Prices and approach from the team was very friendly More

by Abrarcuda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Randy Nichols , Rebecca Ryan, Lynn Tidwell, Brian Young

January 04, 2019

Dealership Rating
Employee Rating

Pleasant, and welcoming staff Friendly customer service , everyone was very knowledgeable, and admitted when they didn’t know a question and sought help for the answer. Great Teamw More

by Dtpernell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Anthony Burruano, Steve Kritikos, Marc Jean , Gary Mariarossi, Brian Young

December 28, 2018

Dealership Rating
Employee Rating

Great buying experience I just purchased a CPO Lexus from Treasure Coast Lexus and wanted to share that the experience with Gary Mariarossi, Howard Kent and Tina Klein was fl More

by Rob1234
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Howard Kent , Gary Mariarossi

December 27, 2018

Dealership Rating
Employee Rating

My Lexus buying experience was the best. My rating of five stars was due to extreme professionalism and friendliness of all employees I dealt with while at Treasure Coast Lexus. Randy and Sa More

by Car Guru
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

December 01, 2018

Dealership Rating
Employee Rating

You're only as good as your weakest link! This is a beautiful facility with nice, helpful people, but with very poor processes. They are very interested in sales, but not interested enough in More

by JJR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Marc Jean , Daphne Hecko, Samuel Kinter, Gary Mariarossi, Lynn Tidwell

Dec 01, 2018

Treasure Coast Lexus responded

Good Morning JJR, Thank you so much for taking the time to write a review. It is only through honest feedback from our Guests that we can truly identify challenges and improve our performance. We may not always like what we read but we must see criticism as an opportunity to do better. As I said last night when you were here, the poor performance was completely my fault. We had 3 Guests here at the same time and only 2 Finance Managers to complete their paperwork. I did not realize that you had a 6 pm appointment with us (I should have) so I started to put a Guest into Finance in front of you. Once I was told about my mistake I immediately changed plans. I asked one of the other Guests to wait (they generously agreed) and I got you into Finance with Lynn. This did result in us getting you into Finance at 6:35 instead of your schedule time of 6:00 pm, which again, was my fault. I am very sorry for this mistake and the inconvenience it caused you. It is simply unacceptable. You and I are in total agreement on this point. One point I must respectfully disagree with you on is your statement that are "not interested enough in customer satisfaction". I will say without any doubt that Customer Satisfaction is our #1 concern. This is true before, during, and after the sale. Again, I am sorry that you did not experience this and our actions made it appear like we didn't care. Our process obviously needs improvement, but not our level of "interest". I would point out that once I was informed that I had caused a delay in your delivery I got involved immediately to correct my mistake. I then had 4 of my Associates assist me in order to get things back on track. We had our Technology Specialist go through the new vehicle with your wife while Tina and I rearranged things to get you into Finance. Lynn then completed your paperwork while Daphne put the tag on your new vehicle. These are not the actions of people who don't care about our Guests. Poor performance, yes. Not caring, no. At the end of the day, the only thing that really matters is we executed poorly and disappointed one of our valued Guests. Again, I will accept full responsibility for this. I thank you again for you input and honest feedback. I promise you that we will take this evaluation very seriously. We will learn from it and we will work diligently to improve our performance. Thank you very much. Respectfully, Gary Mariarossi Treasure Coast Lexus

...
56
...

Dealership Inventory (112 Vehicles)

used 2019 Lexus NX 300 car, priced at $25,948
2019 Lexus NX 300
used
Atomic Silver exterior
Automatic
Front-wheel Drive
new 2026 Lexus TX 350 car, priced at $68,368
2026 Lexus TX 350
new
Caviar exterior
Automatic
All-wheel Drive
new 2026 Lexus TX 350 car, priced at $66,809
2026 Lexus TX 350
new
Pearl exterior
Automatic
All-wheel Drive
used 2018 Lexus RX 350 car, priced at $29,527
2018 Lexus RX 350
used
Silver Lining Metallic exterior
Automatic
Front-wheel Drive
used 2019 Acura RDX car, priced at $22,387
2019 Acura RDX
used
White Diamond Pearl exterior
Automatic
All-wheel Drive
new 2026 Lexus RX 350 car, priced at $70,984
2026 Lexus RX 350
new
White Pearl exterior
CVT
All-wheel Drive