We came in close to closing and there team was nothing
but professional. They stayed after to help us with a company purchase. 10/10 for customer service would definitely purchase more vehicles from them!
but professional. They stayed after to help us with a company purchase. 10/10 for customer service would definitely purchase more vehicles from them!!!
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by BANDTHANDYMENLLC
Verified Customer
Verified Customer
Dec 02, 2025 -
Byers Toyota responded
We are so glad to hear that your entire purchase experience was outstanding! It is wonderful that Greg listened to your needs and found exactly the Subaru Outback you wanted. We are especially happy that he was helpful and efficient for you. Thank you for your kind words, and enjoy your new ride.
It was nice meeting the people at the dealership!
Nice working with them! It was nice
Nice working with them! It was nice
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by davidmunce
Verified Customer
Verified Customer
Dec 02, 2025 -
Byers Toyota responded
Thank you so much for your kind words! We are thrilled to hear that you enjoyed working with our team at the dealership. It was a pleasure meeting you as well. We look forward to seeing you again down the road.
The dealership was very clean and comfortable the the
sales rep was very professional and helpful
sales rep was very professional and helpful
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by rallen0930
Verified Customer
Verified Customer
Oct 06, 2025 -
Byers Toyota responded
Thank you for taking the time to share your experience with us! We're so glad to hear that you found our dealership clean and comfortable and that our team provided professional and helpful service. We look forward to seeing you again.
Great dealership!
My experience with them was really really good!! I would recommend this dealership to friends and family.
My experience with them was really really good!! I would recommend this dealership to friends and family.
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by akaufman0
Verified Customer
Verified Customer
Oct 06, 2025 -
Byers Toyota responded
Thank you so much for your wonderful review! We're thrilled to hear you had such a great experience with us. Your recommendation to friends and family means the world to our team. We look forward to seeing you again in the future
Shayne.
Your team with the new integration of technology are the best of the best! Love the speed of service. Thank you for everything!
Your team with the new integration of technology are the best of the best! Love the speed of service. Thank you for everything!
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by rrhite2
Verified Customer
Verified Customer
Sep 29, 2025 -
Byers Toyota responded
Thank you so much for this wonderful feedback! We're thrilled to hear that you're loving the speed of our service with the new technology integration. Our team works hard to provide the best experience possible, and knowing that it's making a difference for you truly makes our day.
We appreciate you taking the time to share this with us and look forward to continuing to serve you!
Not honest and up front for financing, sales manager is
rude, the general manager does not answer. His phone, was promised that I would get a hold of the owner. Never have. Received a cracked bed mat 3 wee
rude, the general manager does not answer. His phone, was promised that I would get a hold of the owner. Never have. Received a cracked bed mat 3 weeks. No contact and I've called them many times. Was supposed to get friends and family discount for financing through Toyota, did not see that and 10 days later they had a 1.9% financing deal. Not up front and honest about stuff and rush you through the process and then tell you to deal with the financing office which said they had nothing to do with overall pricing. Management. There is terrible, and can't get a hold of anybody.
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by jward44421
Verified Customer
Verified Customer
Other Employees Tagged:
Brian Dooley,
Dominic Decaro,
Justin Price
, Darryl Becker, Matt Moloney, The people that put on accessories, called for 3 weeks straight and then finally told I'll just come in so we can look at it
Aug 25, 2025 -
Byers Toyota responded
I sincerely apologize for the disappointing experience you've had with our team. Your concerns about communication, financing transparency, and the damaged bed mat are completely valid, and I understand your frustration.
We clearly fell short of the service standards you deserve. I'd like to personally address each of these issues and work toward a resolution. Please call us directly so we can discuss your financing concerns and get your bed mat issue resolved immediately.
Your feedback helps us improve, and I'm committed to making this right.
Thank you for taking the time to share your experience.
Aug 25, 2025 -
jward44421 responded
Still awaiting a message from the owner of Byers Toyota in Delaware Ohio. Every time I have been there I have asked to speak to him. Was told by the sales that he would have been in on Saturday when I purchased a truck he wasn't there. Had issues before spoke with general manager Todd and sales manager Brian about the Toyota discount for financing with them. Now I have a busted tire and I have wheel and tire protection. Your service department told me they do not cover the tire or fixing it or replacing it or anything. I inform them that I have the wheel and tire several times and they inform me that they will do a one-time repair patch. This is not what's in the warranty. I want a new tire and I want the Toyota financing friends and family that I was promised addressed by the owner. I also expect my new mat cover as they tried to get away with giving me one that had issues. I also expect them to not try to do me one over on the tonneau cover as they tried to sell me one for $1,300 and in Columbus at the other Toyota dealership they sell it for $ $1,047. This has not been a fun process at all with this dealership and I cannot get answers or anyone to do anything. It took me showing up at the dealership 3 weeks later as I had called at least three times a week and given a different answer each time as to why the bed mat was not addressed or ordered or done anything until I've sent two messages on two different sites and the calls and spoke to Jeff finally and Jeff addressed this after 3 weeks and then the map that I got still had a scratch in it. I want the owner and I want these items addressed.
Aug 25, 2025 -
jward44421 responded
The financing issue is not a concern. This was a promise from your salesman that Toyota gives family and friends discount for financing with Toyota. Otherwise I would have used my USAA and got a better rate. The bed mat issue is still not finished as they said they ordered a third one. And now I have a patched tire. I spoke with the Toyota dealership and my friend that works for Toyota and the warranty works as replace tire. Not we charge you to patch a tire. We're doing you a favor. It would have costed $ $170 but will give you a one-time over. This is not correct. This is not what is in the warranty and this is not what I've been told by another Toyota employee that deals with this on day-to-day. I should have been given the tire and it should have been replaced. The financing issue should have been fixed, and the bed mat. I have had it 2 weeks ago. And I would have got the tonneau cover but your employee tried to do me one over and put it at 1300 instead of the $1,047 that the other dealership sells it for.
Overall a great experience phenomenal people with the
focus on the customer. Thanks you team
focus on the customer. Thanks you team
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by laj310
Verified Customer
Verified Customer
Aug 18, 2025 -
Byers Toyota responded
Thank you so much for your kind words! We're thrilled to hear you had a great experience and appreciated our team's focus on the customer. Your feedback means the world to us, and we look forward to welcoming you back again soon!
Best Toyota Dealer on the planet.
Everyone is very good with product knowledge and customer service. I’ve bought 5 cars from this dealer and every experience has been fantastic. As lo
Everyone is very good with product knowledge and customer service. I’ve bought 5 cars from this dealer and every experience has been fantastic. As long as I am buying Toyotas, I will be going to Byers Toyota. Highly Recommend Byers Toyota for first time Toyota buyers and repeat Toyota Customers.
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by Isaak Caldwell
Verified Customer
Verified Customer
Aug 04, 2025 -
Byers Toyota responded
Thank you so much for your incredible feedback and loyalty! It’s always a pleasure to assist you, and we’re honored to have earned your trust over the years. Your recommendation means the world to us, and we’re thrilled to know you’ve had such wonderful experiences with our team. We look forward to helping you with your next Toyota when the time comes!
Nice people that were very helpful and knowledgeable
about the vehicles they were marketing. Great experience!
about the vehicles they were marketing. Great experience!
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by Kearnsjim5
Verified Customer
Verified Customer
Jun 23, 2025 -
Byers Toyota responded
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us and found our team to be helpful and knowledgeable. It was truly a pleasure assisting you, and we’re here to help anytime you need. Enjoy your new vehicle! 🚗
Very easy to work with and all personnel were very
pleasant. Great location and great prices!
pleasant. Great location and great prices!
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by CARSOURCE10
Verified Customer
Verified Customer