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Todd Rohrssen
329 Reviews
Dealership Experience
16 yrs, 1 mo
Industry Experience
35 yrs, 8 mos
Languages Spoken
English
329 Reviews
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329 Reviews of Todd Rohrssen
May 04, 2023
Terrible. Had my car in just to have a cargo liner installed and strut caps. 15 minute job. Was told I had to leave my car all day. A sizable dent was Had my car in just to have a cargo liner installed and strut caps. 15 minute job. Was told I had to leave my car all day. A sizable dent was put in the hood of my vehicle while in Honda of Kenosha's possession. Was made to feel like it was my fault they dented my car. Brought it back to be fixed. Car was gone for over a week. I was not given a courtesy vehicle to use even though I have to go to cancer treatment daily. Asked about the AC that I discovered was not working since I only bought the vehicle 6 weeks ago. Inquired whether it may not have been fully checked before I bought the car. Mr. Moussa was INCREDIBLY rude, cut me off, talked over me and was incredibly condescending. Insisting that the car was fully checked out and that could not have possibly been the issue. Although, funny enough when I posed the question to the service manager Mr. Rohrssen he stated that they would not have checked the AC because it was February when the did the service check - yet they certified on the checklist on the car that it was checked and functional. Probably should not indicate that something was checked when it was not on the official forms for the vehicle. Pretty sure the State of Wisconsin has rules about that. All in all, regret buying a car from here and would not recommend anyone else do so. More
by indigolori
Verified CustomerOther Employees Tagged: Jim Spink , Mousa Abuhassan
May 03, 2023
Excellent service knowledgeable staff. They treat me like I’m part of the HK family. They treat me like I’m part of the HK family. More
by derby188
Other Employees Tagged: Martin Silva
April 30, 2023
Always pleasant to work with and helpful with drop offs and pickups as well. Thanks and pickups as well. Thanks More
by seleuck
Other Employees Tagged: Joe Valente, Rodney Porter, Sam Waddell, Martin Silva , JEREMIAH ROSE
April 22, 2023
The service team went out of its way to not fix issues or address my concerns, and accused me of flashing my ecu. The service written Jeremiah is not only condescending but shows he has little to no knowledg address my concerns, and accused me of flashing my ecu. The service written Jeremiah is not only condescending but shows he has little to no knowledge about the vehicles or the basic working of their systems and how they interact. More
by jakejdodge
Other Employees Tagged: Joe Valente , JEREMIAH ROSE
April 18, 2023
I am so pleased that I have moved and now this dealership is closest to my home. I stopped into the service center with tire issues and they took my car in right away, event though it was a very busy day for is closest to my home. I stopped into the service center with tire issues and they took my car in right away, event though it was a very busy day for them. My repairs would take at least 4-6 hours and I was pleasantly surprised to find that they would shuttle me back and forth to my home. Everyone was professional and extremely kind. More
by wlr2929
Other Employees Tagged: Joe Valente
April 17, 2023
Work was done in a timely manner and all my questions were answered. My car was washed afterwards and I really like that. were answered. My car was washed afterwards and I really like that. More
by rollsroyce177
Other Employees Tagged: Joe Valente
April 16, 2023
This dealer has provided quality cars and quality service for me over the years. We have purchased our last 8 cars here. for me over the years. We have purchased our last 8 cars here. More
by rejohnsonjr48
Other Employees Tagged: Joe Valente
April 13, 2023
They listened to my problems and explained their findings along with printing out the multi- point inspection results for me. along with printing out the multi- point inspection results for me. More
by Melina Puruncajas
Other Employees Tagged: Joe Valente, Rodney Porter, Sam Waddell, Martin Silva , Marc Bardi, JEREMIAH ROSE, Gina Ruiz
April 12, 2023
The dealership is easy to work with and is easy to schedule, organize, and trust! They made the experience the easiest and most comforting experience they could! schedule, organize, and trust! They made the experience the easiest and most comforting experience they could! More
by sierraleigh6
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