Todd Silva | Page 16

They always keep the vehicle for over a week, my last visit the mechanics took liberty of using the paper towel roll I buy for my vehicle, after using half a roll without my permission, they left the dir visit the mechanics took liberty of using the paper towel roll I buy for my vehicle, after using half a roll without my permission, they left the dirty paper towel in my vehicle balled up. I will never return to this dealer. More

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Lack of communication I bought my New truck 3 weeks ago. A part was missing back door panel loose new one had to be ordered and there is a knocking sound coming from under I bought my New truck 3 weeks ago. A part was missing back door panel loose new one had to be ordered and there is a knocking sound coming from under my hood. I was contacted by Ms Barker on Monday and she assured me that she would keep me posted and get this resolved i actually felt good going into this. well its Friday ive left several message and no return call. I then was told that my calls needed to be referred to management. Horrible customer service. I contact ford and was told to take it to another dealership to get this knocking sound duplicated. Called another dealership they are happy to look at my truck for me to try to get this resolved being that ive only had this New truck for 3 weeks and 7 of those days was in the shop. So disappointed i heard such good things about planet ford in humble. More

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After encountering previously unknown issues with my truck right after purchasing it, I was starting to worry if I had made the right choice in truck, dealership purchase. I finally recieved a response truck right after purchasing it, I was starting to worry if I had made the right choice in truck, dealership purchase. I finally recieved a response from Lorena Barker and she made everything going forward super smooth! She worked with me to get the repairs addressed and finished quickly. She turned my initial exerience with this dealership completely 180 degrees and I am very grateful to her. Thank you, Lorena! More

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Much Appreciation No matter the reason for visiting/using the Randall Reed's facility, purchasing a new vehicle, service an exiting vehicle or to just view the showroom No matter the reason for visiting/using the Randall Reed's facility, purchasing a new vehicle, service an exiting vehicle or to just view the showroom room to see what is being offered, the staff is always there to assist you and answer any questions you may have; without any pressure. Andy Gros More

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This dealership had extremely fast service and very friendly people! I would highly recommend this location in humble to anyone needing work done in their vehicle! friendly people! I would highly recommend this location in humble to anyone needing work done in their vehicle! More

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I am very please to say that I had a very good experience for taking my suv for service every one was good from start to the end Thank you for taking my suv for service every one was good from start to the end Thank you More

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I had a great job UMW here. I am a repeat and I will continue to buy from the place. Byron was great and he really sold the vehicle. continue to buy from the place. Byron was great and he really sold the vehicle. More

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Great Service Thank you for taking care of my oil changes/tire rotation. Very satisfied with service. Will definitely plan to get my next oil change at Planet Ford. Thank you for taking care of my oil changes/tire rotation. Very satisfied with service. Will definitely plan to get my next oil change at Planet Ford. Thank you! More

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Yo recomiendo a Planet Ford porque te tienen un muy buen servicio te contesta todas tus dudas y lo mejor es que te facilitan el financiamiento servicio te contesta todas tus dudas y lo mejor es que te facilitan el financiamiento More

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Great buying experience. I looked online and found they had the truck I wanted and was able to negotiate the price before driving the hour to get there. Will shop here again. had the truck I wanted and was able to negotiate the price before driving the hour to get there. Will shop here again. More

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