"It was a great experience, everyone was super nice and..."
It was a great experience, everyone was super nice and super helpful. The facility was clean and kept very nice, the amount of inventory and options are amazing!
"Would not honor Sam's Club discount"
I was looking for a RAM 1500. I used Sam's Club auto buying tool to attempt to find one. After that Chris Nikel contacted me. So, I went in and talked with them. They did not have the version in stock I was looking for so they searched. Took them 2 days to respond to that (seems overly long) Then they would not honor the Sam's club discount at all. In asking why, the Truck Sales Manager ended up yelling at me (via e-mail, all caps words...) Very very bad experience, and I would not recommend them at all.
Other Employees Tagged:
"Above and Beyond Customer Service"
We purchased a used 2019 Dodge truck from Chris Nikel for my husband, paying cash, the staff was friendly and very accommodating during the purchase. The first day my husband drove the car the drivers side rear wheel came off on his way to work, very scary experience to say the least. Our salesman Tom Bellati provided us with his cell phone the night before and told us if we have any questions about the truck to call him any time. Needless to say, we called him the next morning when the wheel came off. Tom immediately made calls and took care of us. He arranged for a tow truck to pick up the truck and return it to Chris Nikel. Tom personally brought my husband another truck to drive before his lunch time started. During this time tom's manager, Jonathan Dill, was working with senior management at Chris Nickel to provide us with several options, first being our check back. This dealership did not try to sell us another vehicle, instead they just wanted us to be satisfied. However, we did not necessarily want our money back and I did not feel safe in the first truck any longer, no matter how much work their service department had done. Yes, it was just a fluke experience but it left a bad feeling in the pit of my soul.
After explaining my fears, we were offered a new Dodge truck. The problem was my husband wanted a 6'5" bed with a full crew cab, which was not easy to find at any dealer or manufacturer in Tulsa. But Jonathan found 4 trucks in a 600 mile radius with a color my husband wanted and went to work trading one of his trucks with the other dealer in another state to provide us with a truck we would be happy with and feel safe driving.
Today my husband is driving the new truck with zero bad experiences, only good ones. We cannot begin to say how highly we would recommend Tom, Jonathan, and Chris Nikel dealership to anyone looking for a new or used vehicle.
These guys define customer service!! Chris Nikel and Dodge should consider themselves lucky to have Tom and Jonathan on their team!!!.
Thank you very much for everything, Robyne Chatham
"2016 Ecodiesel Ram 1500 purchase from Ben"
I have bought probably 25-30 vehicles through dealerships. This was by far the best buying experience yet. Ben was gracious enough to let me drive a number of vehicles before I was ready to make a decision. I had done a ton of research prior to purchase so I was knowledgeable about what I wanted. The only down side was I did not get as much for my trade as I would have liked but that was what it was. Process was easy and painless not high pressure. Deal making was reasonable. Finance process was painless and not asked to buy a lot of extras, Very logical process.
"Great Customer service"
Tom B. Did a great job! No pressure but was willing to answer all the questions we had. Zach was also a huge help. Would definitely buy another car from this dealership.
I had a great stress free buying experience. Everyone was helpful without being pushy. They had the truck I wanted, and wasted no time getting me behind the wheel. Don’t hesitate to go see Tom!
Tom did an amazing job with me to get me in the truck of my dreams. He kept in touch with me during the week and went above and beyond to get me in this truck. I will highly recommend
"Smooth and simple"
Thank you Tom and Matt for making the purchase of my new truck so easy! If anyone wants a no hassle experience of buying a new vehicle, this is definitely the place to come!
"Great deal on exactly the car we were looking for!"
- Steve & Jen
We've been looking for a small cargo van to convert into a micro-camper and decided on a Ram Promaster City. Chris Nikel only had one in stock, but it was exactly the one we were looking for! We got an excellent deal and the finance guy even managed to get us a lower rate than the one we were initially quoted. This is the second car we've purchased from this dealership, and I have no reason to think our next one won't come from there as well. We're counting down the days until we take our new van to the Grand Canyon!
"Great Experience "
Tom and the entire staff was very knowledgeable and presented the options openly without pressure, overall great experience and I will recommend Chris Nikels Dodge in the future.