"Excellent professional service."
We were warmly welcomed the minute we walked in the door. We received courteous, professional and personable service throughout our visit. We will definitely return.
- JESÚS POLESTAR
JAFFARIAN volvo has a very good and very prepared personal for attend to us. They take care about the all details that we need when we are buying car.
My experience was amazing, great customer service, answered all my question. I had the opportunity to work with a very professional rep. Will work again with this company
"Job Performance Recognitions and Commendations"
November 8, 2017
Mr. Gary Jaffarian, President & CEO
Jaffarian Automotive Group
600 River Street
Haverhill, MA 01832
Subject: Job Performance Recognitions and Commendations
I would like to take this opportunity to thank you and your devoted Management, Sales, Finance, and Service Teams for another great Toyota Leasing experience on 10-26 and 10-27-17, respectively. It was only my second experience leasing an automobile, but your trained team members were quick to assist me and my husband and made the entire procedure more enjoyable and less intimidating. I have been a long time customer of Jaffarian Toyota, and have had all of my past Corolla products, service requests and requirements handled by your dedicated professional team members.
Chris Holder, Ryan Honda, Shayne Tate, and Tom Blanchette, (to name only a select few), were wonderful, worked diligently, and went out of their way to accommodate my needs to ensure that my second Leasing experience was, indeed, a good one. As I am disabled and on a fixed income, I would also like to personally express my sincere “thanks and gratitude" to Chris Holder for his exemplary performance, and the extra concerted effort he afforded me in making sure I received the best possible Leasing experience and pricing for my budget. His efforts were truly invaluable. He even came in on his scheduled day off to guide my Leasing process to a smooth and successful conclusion. He made the customer’s needs his top priority.
Gary, once again, my deepest thanks to you, personally, for all of your kindness! I am sorry my husband and I were unable to meet with you in person this time during our visit, but rest assured that we will be returning to Jaffarian Toyota for my next Leased or Purchased vehicle needs, and look forward to our continued association with Jaffarian Toyota.
Please take a moment out of your busy schedule to recognize and thank your dedicated Management, Sales, Finance, and Service Teams. Each one of your highly trained team members go out of their way on a daily basis to assist and take care of the individual customer's needs while we are there. That reflects magnanimously on the Jaffarian name and reputation.
I love my new 2017 Toyota Sport Plus Special Edition.....You guys (& women) are great!
Edna M. Cooke
Lynn, MA 01902
- 1st time lease
We had been shopping for a few weeks to lease a new car. A couple of other dealers gave us the run-around and we were so frustrated. Our experience with Jose and Gary was not stressful. Once we agreed on a price and a car, they handled all the paperwork. Once we arrived to pick up the car, they went over ever feature and detail. They even followed up the next day to make sure we didn't have any questions. Very professional!
"Car leasing experience "
- Becky Whittredge
The whole process was easy and seamless. I was presented a deal that I wanted. I was given good value for my trade in. Jaffarian took care of everything. All I had to do was sign papers and drive off in my new Volvo.
Went in to purchase a new car. They had a car that I wanted but it did not have a feature I wanted so they located a car with the feature in some other place and they brought it in so I can get it. It was a fast deal with no hassle.
I’m so happy I got Maggie from the sales team. She was so helpful and understanding. Maggie put me in a car with everything I needed and even wanted. Keeping me in my bugget and helped me understand everything I needed to know. She even helped schedule my first tire rotation. Tom and Maggie got me in my new car days before it was drastically needed. I’m so very thankful.
We went in not knowing if we could get the vehicle we wanted for what we wanted our monthly payments to be. They worked with us on various scenarios until we came within just a few dollars of what we wanted our payments to be. There was no pressure whatsoever, rather they worked with us to a satisfactory solution, and we ended up with a new 4Runner.
"Traded Sienna for Highlander"
This is our 6th Toyota purchase at Jaffarian. Richard and Tom were excellent to work with. We really like owning Toyotas, but only wish owner and customer loyalty were better reflected in the offers the business makes.