Tom Coward
Tom Coward at Smythe Volvo Cars

Tom Coward | Page 32

Service Advisor

Smythe Volvo Cars

40 River Road
Summit, NJ 07901

Contact Me
4.9
537 Reviews

I've been with Smythe Volvo since 1991 and have over thirty years experience in the automotive industry. The best part about working at Smythe Volvo is the local business feel of the company. Knowing almost every customer who walks into the shop is a great feeling. My favorite Volvo of all time was the C30. It was a small, fast and super-fun 2 door hatchback with a turbo 5 cylinder engine. When not at Smythe Volvo, you can find me kayaking or fishing somewhere in New Jersey.

4.9

537 Reviews

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537 Reviews of Tom Coward

November 24, 2020

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Employee Rating

Certainly the best buying experience I’ve had! Bob Cerza was thoroughly informed and informative. I had many questions, none too mundane. I’ve been a longtime Smythe Volvo customer, sales but ESPECIALLY ser More

by Pam S.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Doug MacAdam, Tina Dewald, Paul Leary, Regina Krauza, Bob Cerza , Dennis Jeffers, Dina Thomson, Michael Watson, Brandon Zimmerman

Nov 30, 2020

Smythe Volvo Cars responded

"Certainly the best buying experience I’ve had! "....this is the experience we strive to provide every customer. Thank you for posting such a stellar review and for choosing Smythe Volvo.

November 20, 2020

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Very kind, courteous, and professional. Both the sales and service department were as helpful as can be. Would definitely recommend to family and close friends. More

by Sampam94
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ashley Butfiloski

Nov 20, 2020

Smythe Volvo Cars responded

This is a great review and thank you for taking the time to post it. We appreciate the recommendation and your business.

November 18, 2020

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Wonderful door to door service including pickup from our home. The service wS done within a few hours and our car was delivered back to us clean and sparkling. More

by DGF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 20, 2020

Smythe Volvo Cars responded

Door to door service is one of the ways we have adjusted to meet our customers needs post Covid19. Thank you for taking the time to post this great review about Tom and our service department.

November 12, 2020

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Smythe is amazing! I bought a used 2013 XC90 there. So happy with the great Service Team. Reliable and knowledgeable! Hard to find these days! More

by Lucille Nodes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Regina Krauza , Dennis Jeffers, Dina Thomson

Nov 16, 2020

Smythe Volvo Cars responded

We hope you have many safe and happy miles in your X/C90. Our service team will continue to stay focused on providing the best service in the industry. Thank you for this review.

November 11, 2020

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I always take mine and my husbands car to Smythe. Regina and the whole team always take such wonderful care of us. They communicate any issues and always help to ensure a great experience More

by Ebritton713
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kevin Flanagan, Sean Flanagan, Doug MacAdam, Tina Dewald, Regina Krauza , Dennis Jeffers, Dina Thomson, Michael Watson, Brandon Zimmerman

Nov 16, 2020

Smythe Volvo Cars responded

Thank you. We are fortunate to have such great customers like yourself. Communication is the name of the game and thank you for the compliment.

November 06, 2020

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I have been sealing with Smythe Volvo since 1967 and have always been treated professionally for service and sales. My only complaint I have was being presented with too many options of warranties at the end More

by Jcm inscription
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Doug MacAdam, Tina Dewald, Regina Krauza , Dennis Jeffers, Dina Thomson, Michael Watson, Brandon Zimmerman

Nov 07, 2020

Smythe Volvo Cars responded

We are fortunate to have customers as loyal and great to deal with as you. We appreciate your comments and we'll discuss with our team. Thank you for choosing Smythe Volvo again.

November 06, 2020

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Employee Rating

I first dealt with Brian Gagliardi who was very helpful. I figured out what vehicle I wanted, Brian helped finalize the deal with Kevin the owner. Emilia Paladino was very knowledgeable extremely helpful i More

by bped99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kevin Flanagan, Regina Krauza , Stephen Badian, Brian Gagliardi, Francine O'Donnell, Emilia Paladino

Nov 07, 2020

Smythe Volvo Cars responded

We appreciate your loyalty and kind words. We hope you have many safe and happy miles in your new Smythe Volvo.

October 16, 2020

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For over 30 years Smythe Volvo has never ceased to delight me with their cars and provide me with excellent service. I've kept older Volvos going to college with my kids while I continue to drive new More

by Peter B L
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 16, 2020

Smythe Volvo Cars responded

Peter, We are fortunate to have customers like you. You make what we do enjoyable. Thank you for your many years of loyalty and for taking the time to share this review.

October 05, 2020

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I have been using Doug MacAdam at Smythe to service all my cars for many years now. Doug always has my paperwork and loaner ready when I arrive. I trust Doug to make sure what needs to be done and only w More

by gredgate
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Doug MacAdam , Brandon Zimmerman

Oct 06, 2020

Smythe Volvo Cars responded

This is the way a service team should operate. These gentlemen are excellent at what they do and thank you for taking the time to say so. We appreciate your business.

September 13, 2020

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Employee Rating

We brought our car in for regular maintenance and for the lock situation problem. All was taken care of and they did a fantastic job of cleaning the car and we even had it inspected. That was anew servi e More

by Deboc0813
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tina Dewald

Sep 14, 2020

Smythe Volvo Cars responded

We'll have someone reach out to you today on the message. Thank you for the great review.

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