Tom Coward | Page 35

Quick and Efficent I needed my tires checked and rotated on short notice before a long trip. I called Doug MacAdam and he was able to fit me into the schedule. Because I needed my tires checked and rotated on short notice before a long trip. I called Doug MacAdam and he was able to fit me into the schedule. Because he would be off the day I was scheduled for he made sure Tom Coward was expecting me. In and out! More

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New car Have dealt with Smythe Volvo for 3yrs now and have them to be very professional. Bob Cerza was the salesman and could not be more impressed. I never f Have dealt with Smythe Volvo for 3yrs now and have them to be very professional. Bob Cerza was the salesman and could not be more impressed. I never felt under pressure at all and we got the best possible deal for our budget. Will recommend in a heartbeat both Bob and Smythe Volvo and look forward to our continuing our relationship. PS- Service Department is great too; Regina, Dina, Dennis, A1 More

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Highest standard of service For the past 20 years we have bought our Volvo vehicles and always had the vehicles serviced at Smythe Volvo of Summit. The level of customer service For the past 20 years we have bought our Volvo vehicles and always had the vehicles serviced at Smythe Volvo of Summit. The level of customer service and satisfaction has only gotten better. We have worked with Dennis most of the time, but each and every staff member is a winner. More

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Consistently amazing service!!! Over 30+ years, I've been to MANY dealerships for maintenance. I wish to commend the Service Department at Smythe Volvo of Summit, NJ, for both their Over 30+ years, I've been to MANY dealerships for maintenance. I wish to commend the Service Department at Smythe Volvo of Summit, NJ, for both their exquisite care of my vehicle but also the exquisite professionalism that their service agents exhibit in general. I've always been treated with respect, and they never mis-represent the repairs needed on my Volvo. The entire service team deserves commendation for the way they work together as a unit. I especially wish to commend Michael, Dennis, Dina, Doug, Regina, Tina and Tom individually. Their waiting area also has a relaxing Scandinavian atmosphere, and is well-supplied. They never disappoint! More

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Mr. Patience! I challenge anyone to find another car dealer who will accept a spur-of-the-moment car repair appointment on the day before a major holiday, when the I challenge anyone to find another car dealer who will accept a spur-of-the-moment car repair appointment on the day before a major holiday, when the Service Department is already operating at full speed with all hands on deck. That's what the folks at Smythe did for me this past week. And they did it with a smile. My questions were answered, my concerns were addressed, and my car is purring like a kitten. Kudos to all with special shout outs to Mike Watson, (Mr. Patience with those who don't understand cars), Regina Krauza, and Kevin Bergeron who went over and above my expectations at every step. Thanks also to Dina, Tom, and Tina for your help and more than a few laughs! You are a fine example of of the very idea of Customer Service, and I'll be honored to recommend any of you, anywhere and anytime. Carol More

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First Class Experience Working with Steve at Smythe Volvo - a dealership with whom I have worked for the past 46 years - was a pleasure. Personable and knowledgeable, Steve Working with Steve at Smythe Volvo - a dealership with whom I have worked for the past 46 years - was a pleasure. Personable and knowledgeable, Steve took the time to insure that I would have no questions or problems with buying my XC90. Any questions about the timing of the delivery, or the acquisition of the title and transferred registration - albeit over the Thanksgiving holiday - Steve was upfront. More

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Superb service and very attentive employees, We have been going to Smythe Volvo since 1985 where we bought our first Volvo. In all these years we could not be more pleased with the attention, We have been going to Smythe Volvo since 1985 where we bought our first Volvo. In all these years we could not be more pleased with the attention, efficiency and friendliness of the employess, in particular Doug and Tom. They always go out of their way to go above and beyond the threshold of excellence. Last week our car had to stay outside at Smythe and when we picked it up Tom had started the car for us so the frost was defrosted and cozy inside. This is just one of the reasons why we always enjoy going to Smythe no matter what is wrong with our cars. Kudo to these fine gentlemen!! Norman and Irene Schaefer More

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Bregman 2010 XC90 Service Tom Coward and the entire Smythe did a great job for whole service appointment. Good communications and good service. Tom and the team was proactive Tom Coward and the entire Smythe did a great job for whole service appointment. Good communications and good service. Tom and the team was proactive and responsive. More

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My Second Lease I highly recommend Ashley and Smythe Dealership. Both times, Ashley worked to accommodate my long list of wants, on a budget. And, she was willing t I highly recommend Ashley and Smythe Dealership. Both times, Ashley worked to accommodate my long list of wants, on a budget. And, she was willing to work with me over the phone and email, saving me trips to the dealership. The service experience has also been wonderfully easy. They are friendly, efficient, squeeze me in at the last minute, and do great work. The whole experience is five-star. More

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Sunroof Leak Professionally Addressed Tom and crew successfully and timely addressed a clogged sunroof drain on my 2015 certified pre-owned XC60. Upon pulling out of a parking lot, approx Tom and crew successfully and timely addressed a clogged sunroof drain on my 2015 certified pre-owned XC60. Upon pulling out of a parking lot, approximately half a gallon of water flowed out onto the passenger side floor from behind the glove box. This occurred the week after purchasing the vehicle. Although frustrated and disappointed at the time, I am happy to report that the issue was addressed properly the first time. After experiencing similar heavy rain, not a drop has leaked into the car since the repair. Tom and the service staff were extremely professional and took the time to explain the issue and the repair. The vehicle was done when promised. I am very pleased with the service department and appreciate their quick, courteous and professional service. More

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