Tom Coward
Tom Coward at Smythe Volvo Cars

Tom Coward | Page 36

Service Advisor

Smythe Volvo Cars

40 River Road
Summit, NJ 07901

Contact Me
4.9
537 Reviews

I've been with Smythe Volvo since 1991 and have over thirty years experience in the automotive industry. The best part about working at Smythe Volvo is the local business feel of the company. Knowing almost every customer who walks into the shop is a great feeling. My favorite Volvo of all time was the C30. It was a small, fast and super-fun 2 door hatchback with a turbo 5 cylinder engine. When not at Smythe Volvo, you can find me kayaking or fishing somewhere in New Jersey.

4.9

537 Reviews

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537 Reviews of Tom Coward

November 27, 2018

Dealership Rating
Employee Rating

Service annual I had my S60 2013 car serviced. Clean and friendly environment. Personnel are knowledgeable and efficient. Service was known well and in a timely fas More

by Butterflyblue
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Dennis Jeffers

Nov 27, 2018

Smythe Volvo Cars responded

This is what we are aiming for - clean, friendly, knowledgeable and timely. We appreciate you taking the time out of your busy day to share your experience.

November 10, 2018

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Employee Rating

If Certified pre-owned, this dealership mean it. I’ve been to other dealership before Where I bought certified pre-owned vehicles. But, they never honored. This dealership, smite, is different. They’ More

by Johnsteve
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Regina Krauza

Nov 27, 2018

Smythe Volvo Cars responded

This is a fantastic review. These kind words inspire us to strive to provide this same level of service. Thank you.

November 08, 2018

Dealership Rating
Employee Rating

Doug MacAdam -- Wonderful job -- as usual Today the Smythe Volvo service team led by Doug Macadam did a wonderful job of scheduling, servicing and cleaning my car today. My car was taken, ser More

by Jonathan Bick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kevin Flanagan, Doug MacAdam , Kevin Bergeron

Nov 08, 2018

Smythe Volvo Cars responded

That is a great endorsement of Doug, our service department, and our entire business. Thank you for spending your time to share your experience. Your business and kind words are appreciated.

November 04, 2018

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Employee Rating

40,000 checkup vovlo and tom coward make it so easy to bring your volvo in for services and the free brand new loaner car is very cool! More

by volvo suv
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 05, 2018

Smythe Volvo Cars responded

Thank you for taking the time to share your experience with Tom Coward and our service department. We appreciate your business.

November 04, 2018

Dealership Rating
Employee Rating

Excellent Service Fit me in on short notice with a loaner car. Service was excellent, clear explanation for what was wrong and timely completion. Look forward to return More

by EH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 05, 2018

Smythe Volvo Cars responded

Tom is great at setting and exceeding expectations. I'm glad he provide the level of service he did. This is what we strive for. Thank you for sharing your experience.

October 25, 2018

Dealership Rating
Employee Rating

Excellent experience buying a new car! My husband and I were not sure which model we wanted to purchase and spent a great deal of time with Chris Jones test driving and discussing different More

by dahsler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Shaun Hayes , Chris Jones, PJ Lee

Oct 25, 2018

Smythe Volvo Cars responded

What a great review! Thank you for taking the time to share your experience of Smythe Volvo. Chris is a great guy. Both Chris and PJ consistently make our guests happy. We appreciate your business and look forward to seeing your at your first service.

October 16, 2018

Dealership Rating
Employee Rating

Stand behind their product I have a Volvo S 60 that was burning oil. It is out of warranty. Smythe contacted Volvo, who acknowledged the issue that some as 60s have with More

by happy customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Regina Krauza

Oct 18, 2018

Smythe Volvo Cars responded

Eventually all cars need repairs. When those repairs are outside the ordinary we at Smythe Volvo will always try to do our best to take care of our customers. Thank you for sharing your experience of our service department at Smythe Volvo.

October 15, 2018

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Employee Rating

Great customer service This is our second time leasing from Smythe and will continue to do so. We have been very satisfied with their customer service and quick help. More

by SM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bob Cerza , Dina Thomson

Oct 15, 2018

Smythe Volvo Cars responded

Thank you for your loyalty in choosing Smythe Volvo again. Having customer like you really makes doing our job a pleasure.

October 08, 2018

Dealership Rating
Employee Rating

Always excellent! We have been driving at least one Volvo (sometimes two) since the 1980’s and have been dealing with Smythe for over 30 years and have never been disap More

by Berni
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kevin Flanagan, Doug MacAdam , Kevin Bergeron, Eric Kulawczyk, Rob Steiman

Oct 25, 2018

Smythe Volvo Cars responded

Thank you for such a stellar review. The time you spent sharing your experience of Smythe Volvo is greatly appreciated as is your loyalty. We look forward to seeing at your first service.

October 07, 2018

Dealership Rating
Employee Rating

Satisfaction guaranteed! Tom and the entire team at Smythe are a pleasure to work with. Our 2013 XC60 still looks and runs like new. Thank you all. More

by Eddie Locks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kyle Jackson , Kevin Bergeron

Oct 08, 2018

Smythe Volvo Cars responded

It is quite rewarding for Tom and all our staff to read of your experience at Smythe Volvo. To hear your 2013 XC60 still looks and runs like new fills us with pride. Great news. Thank you for your business.

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