Tom Coward | Page 39

Best service department I have ever experienced Smythe is the best service department I have ever dealt with (across all industries, not just for autos). Their reps are courteous, knowledgeable, an Smythe is the best service department I have ever dealt with (across all industries, not just for autos). Their reps are courteous, knowledgeable, and always looking out for their customers. In my case yesterday, this meant they worked to get my replacement fan motor covered under warranty, which was not a sure thing at the start of the process. The job was done in a few hours, and they even cleaned my (salt encrusted) sedan without charge. If you want a dealership with integrity (not always in abundance in NJ), Smythe is an excellent choice. More

Report | Print

Great sales experience I really loved getting to work with Deb. This was my first time purchasing a car, although I had been looking for years and hadn't found a sales perso I really loved getting to work with Deb. This was my first time purchasing a car, although I had been looking for years and hadn't found a sales person I felt comfortable with. I knew I wanted to work with Smythe because of the amazing service they provided to my old car. The entire service team is friendly, knowledgable, and a pleasure to work with. Deb really listened to everything I was looking for and found the perfect car for me. She didn't try to sell me on any bells and whistles I wasn't interested in, which was such a nice change of pace. When I went to pick up the car, she sat with me explaining what every button and switch did until I was comfortable driving off. I left the lot feeling confident that I could call her any time with questions, and I would definitely work with her again in the future. More

Report | Print

25 year old 240 I didn't hesitate to phone Smythe when I noticed oil leakage. Tina was able to schedule an appointment for me immediately. Russel fixed the problem I didn't hesitate to phone Smythe when I noticed oil leakage. Tina was able to schedule an appointment for me immediately. Russel fixed the problem and informed me of some other repairs that needed to be addressed down the road. I appreciated Tom's honesty; the parts had been under warranty, and thus I did not have to make payment. I have been coming to Smythe for 25 years because of the service I always receive! More

Report | Print

Again, living up to expectations, and more! Once again, the Smythevteam showed itself to be Ultra professional, responsive, friendly, and caring. Tom accommodated my crazy schedule, I was seen a Once again, the Smythevteam showed itself to be Ultra professional, responsive, friendly, and caring. Tom accommodated my crazy schedule, I was seen as soon as it was possible, Dennis made sure the service was performed perfectly and quickly ( for which I am also grateful to Charles Labracio.) They make it easy to be a loyal customer! More

Report | Print

MY SMYTHE SERIVICE ADVISORS SINCERE THANKS TO MY SERVICE ADVISORS TOM COWAN & DOUG MACADAM AT SMYTHE VOLVO SUMMIT, NJ..THEY HAVE ALWAYS PROVIDED ME WITH COURTEOUS AND PROFESSION SINCERE THANKS TO MY SERVICE ADVISORS TOM COWAN & DOUG MACADAM AT SMYTHE VOLVO SUMMIT, NJ..THEY HAVE ALWAYS PROVIDED ME WITH COURTEOUS AND PROFESSIONAL SERVICE. BECAUSE OF THIER VALUED SERVICE, I HAVE NEVER HAD A SERVICE PROBLEM THAT WASN'T ADDRESSED AND CORRECTED IN A TIMELY MANNER. THEY KEEP MY CAR FUNCTIONING AS IF IT WERE NEW. I HAVE BEEN A CUSTOMER FOR NEARLY (17) YEARS AND TRULY APPRECIATE THE INDIVIDUAL PERSONNAL ATTENTION AND CONCERN THEY INVEST IN ME AND MY VOLVO. I LOVE MY S70 BUT, IF I'M EVER ADVISED TO INVEST IN A NEW ONE, I WOULD DEFINETLY PURCHASE FROM SMYTHE. I AM A LIFE CUSTOMER!!! SINCERE THANKS FOR ALL YOU DO!! MARY B. GLOVER More

Report | Print

Best customer experince ever My care required major work and Tom in the service department made it as simple and effortless as possible. They provided me a loaner car and kept me My care required major work and Tom in the service department made it as simple and effortless as possible. They provided me a loaner car and kept me up to date as to the progress. When I picked the car up it looked like they had waxed it and the inside was spotless. I have never had this type of experience with a car dealer or with any other customer service department. I actually manage a call center for an insurance company and I hope my team is as tentative to our customers. They could not have made it simpler. Thank you Smyth Volvo/Tom More

Report | Print

Consistently satisfying service Bringing my Volvo in for routine maintenance is not something that I'd describe as fun, but the people at Smythe Volvo really do make it pleasant. Th Bringing my Volvo in for routine maintenance is not something that I'd describe as fun, but the people at Smythe Volvo really do make it pleasant. They're always polite and receptive and they explain things in a way that makes sense to me. The workshop is always very clean which I like. In addition to the regular maintenance they detailed my car and it looks fantastic inside and out. I really recommend it. More

Report | Print

Satisfied customer Excellent staffs. Dennis is courteous and knowledgeable. He goes an extra mile to satisfy a client. I am always at peace knowing that my car is servi Excellent staffs. Dennis is courteous and knowledgeable. He goes an extra mile to satisfy a client. I am always at peace knowing that my car is serviced by the service staffs at Smythe Volvo. More

Report | Print

Superlatives do not suffice Smythe Volvo! Simply the best, period. For so many the purchase of the car is a task, at Smythe it's a pleasure. For so many a car purchase is a worry Smythe Volvo! Simply the best, period. For so many the purchase of the car is a task, at Smythe it's a pleasure. For so many a car purchase is a worry, Smythe is worry-free zone. Honesty is not a slogan at Smythe, it's a founding principle. We've been customers at Smythe Volvo since the mid 1980s and would never consider going elsewhere for our Volvo needs. We have leased, purchased new and purchased used cars at Smythe. You are treated fairly, Smythe stands behind what they say and what they do. I recommend Smythe Volvo to anyone who wants a new or used car or whose Volvo needs service. They are simply the perfect example of what a dealership strives to be. They succeed where most fail. I thank THEM for years of faithful help. Smythe Volvo is the sine qua non! More

Report | Print

Tom is the best! As usual, Tom provided me with excellent service. After having some issues with one of the rear seat belt airbag system in my S60, Smythe technicians As usual, Tom provided me with excellent service. After having some issues with one of the rear seat belt airbag system in my S60, Smythe technicians were able to diagnosis the problem and fix it without charge. Tom kept me informed of the progress of the work and was instrumental in getting the work repaired without charge. Tom also provided me with an excellent loaner car which I was allowed to keep overnight until my car was repaired. More

Report | Print