Tom Kirkpatrick | Page 9

First service appt of my new rav 4 Excellent aervice. In and out as promised Everyone was very polite and thoughtful. Also i would like to say when I purchased my Rav 4 the sales pe Excellent aervice. In and out as promised Everyone was very polite and thoughtful. Also i would like to say when I purchased my Rav 4 the sales person and finance people were fantastic! More

by SEJJ57 Verified Customer Verified Customer

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Excellent service department Toyota of Scranton ialways provides prompt and courteous service . They are attentive to our concerns and provide continual updates on the status of Toyota of Scranton ialways provides prompt and courteous service . They are attentive to our concerns and provide continual updates on the status of your visit More

by CMB7293 Verified Customer Verified Customer

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Excellent, great customer service. We leased our car at the Toyota of Scranton because of positive experiences in the past. Worked with Doug Stahl to select our vehicle and he helped us We leased our car at the Toyota of Scranton because of positive experiences in the past. Worked with Doug Stahl to select our vehicle and he helped us through each part of the process as efficiently as possible, which we appreciated. My bother-in-law Tom Kirkpatrick, who also works at the dealership, recommended we work with Doug and I'm glad we did. More

by MOLLY.MCKENDRY215 Verified Customer Verified Customer

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Well Done Thorough, efficient, courteous, timely service--in a customer comfort setting. And this was simply the new car 30 day check up. Ten for Toyota. I'll b Thorough, efficient, courteous, timely service--in a customer comfort setting. And this was simply the new car 30 day check up. Ten for Toyota. I'll be back. More

by HELENAKINY Verified Customer Verified Customer

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Handling was great... issue should have never happened This is a brand new 2019 Tundra with 2900 miles. Number one the quality control of the product was neglected. This absolutely should have never happe This is a brand new 2019 Tundra with 2900 miles. Number one the quality control of the product was neglected. This absolutely should have never happened. So now I have a brand new vehicle that has replacement parts and a major repair.... ALREADY More

by jastan Verified Customer Verified Customer

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First check-up My Camry check-up was quick and Tom who took care of me was friendly and polite! I hope the service continues to be first rate! My Camry check-up was quick and Tom who took care of me was friendly and polite! I hope the service continues to be first rate! More

by BGAMM51 Verified Customer Verified Customer

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Overpriced, Poor Customer Service, Disorganized too long, didn't read = DO NOT GO HERE. Extremely overpriced ($90 for a conventional oil change); customer service is terrible - they can't be bothere too long, didn't read = DO NOT GO HERE. Extremely overpriced ($90 for a conventional oil change); customer service is terrible - they can't be bothered to look up your vehicle's history or figure out how much something costs, but they're very attentive when they are trying to sell you something. This dealer will not get another dime from me. But hey, they have a Dunkin Donuts in house. Detailed: For my latest scheduled maintenance, I made an appointment online via their website. The site's design is pretty terrible, but it was possible to make an appointment. Under a week to go before the appointment, I get a call while I'm at work. I let it go to voicemail because...I'm at work. The voicemail said "This is Ely Gant calling about your service appointment. We have a question about your vehicle." I call back, she's not in. Then I see on the website that Ms. Gant is not in the Service Department but rather the Business Development department. In other words, I was called AT WORK and given a voicemail meant to make me believe there was something needed for my upcoming service, when all they wanted to do was talk to me about trading my car in. Close to the staff listing was a Live Chat button, so I figured I would make use of the Live Chat feature to put a note on my service order that I don't want my air filters changed (only checked) because it's easy for me to do and they tend to overcharge. The rep I spoke to on Live Chat said OK, I can't do that (um, then what exactly CAN you do?) but I'll have a member of the service department call you back. Surprise, surprise, nobody called me back - the Live Chat feature on the website was a complete waste of time. Knowing that these things can get pricey, when I get in, I try to get a price quote for the service I'm about to get done. You'd think this would be on the computer screen when the rep is going over with me what I'm there for, but no, they apparently need to type up a new service order and calculate it. In the process, the rep brings his co-worker in to update what I'm getting done. The co-worker asked if I'm using conventional oil or synthetic. I said I don't know, but I believe it was synthetic. After a lot of hemming and hawing and about 5 minutes of shuffling papers for something that should be two clicks on a computer, they said they've been giving me conventional oil changes. I said well that's kind of a problem because in my last service interval when I got my oil changed somewhere else, I told them it was synthetic because the other place charged that same amount for a synthetic change. That's right -- this place is so overpriced that their CONVENTIONAL oil change is the same price as other mechanics' SYNTHETIC oil changes. Yet the more senior co-worker still didn't seem to know what was involved in my scheduled maintenance interval. He said "ok, oil change, tire rotation, and transmission service right?" I said "what transmission service? Is it listed in the maintenance book for this mileage interval?" "Well, your transmission has fluid which is like oil, and just like engine oil, it degrades..." - apparently not satisfied with giving me abysmal customer service so far, they decide to try to upsell me an unnecessary transmission flush that's not in the scheduled maintenance. Classy. Of course, they never did manage to calculate the price of the service - after about five minutes of their shuffling papers around and generally being incompetent, I just asked what the price was the last time I came here. I was given that, but not before a snide remark about "you haven't been here in quite a while" - yeah, because the last scheduled maintenance interval, I got my vehicle serviced elsewhere. CAN. YOU. IMAGINE. WHY. Up to then, my friend who was with me to pick me up from the dealership had been silent. But later she said "I wanted to ask him for the keys back right then and there, I was so pissed off." A few hours later, I get a call informing me that my vehicle is done. I ask what the total price is, figuring that since the service is now complete, this should be relatively straightforward. They didn't have the total price (strike one) and couldn't look it up or calculate it easily (strike two), so they said that a rep would call me back in 10 minutes. with the price. And a rep did call me back...15 minutes later (strike three). When I got there to pick up my car and looked at the work order, I asked what some of the items were. "Oh that's the oil." "Well then why does this other part say 'oil' too?" "Oh I don't know." What service! And after ALL that, do you think maybe you'd just get a small thing like your maintenance log stamped or even just a handwritten scribble that you completed the service, particularly when you *leave the maintenance book in the cupholder* OPEN TO THE PAGE OF THE SERVICE YOU ARE GETTING THAT DAY? Clearly you expect too much for your nearly $100 conventional oil change. More

by yourservicewassobadiregisteredjustforthis Verified Customer Verified Customer

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10,000 mile checkup Everyone was courteous and helpful which made the visit most enjoyable. Waiting area is great, especially the Dunkin Donut kiosk!!! Enjoyed seeing B Everyone was courteous and helpful which made the visit most enjoyable. Waiting area is great, especially the Dunkin Donut kiosk!!! Enjoyed seeing Brian who handled my lease last January. More

by JDMAD110 Verified Customer Verified Customer

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5,000 mile service Personel we’re very professional and the time spent on the veichal was very efficient. The veichal upon return had been washed which was nice to see. Personel we’re very professional and the time spent on the veichal was very efficient. The veichal upon return had been washed which was nice to see. My only complaint was the waiting area seemed cold. They need to increase the heat. Or I need to bring a blanket. More

by harlymom Verified Customer Verified Customer

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Very helpful, friendly Great all around experience. Timely manner. Very prompt and helpful. Tom went out of his way to show us the service are and waiting area. Heads abo Great all around experience. Timely manner. Very prompt and helpful. Tom went out of his way to show us the service are and waiting area. Heads above any other experience . More

by BEMATHEW Verified Customer Verified Customer

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