Tom Lood
Tom Lood at Autohaus on Edens

Tom Lood | Page 13

Service Advisor

Autohaus on Edens

1600 Frontage Rd
Northbrook, IL 60062

Contact Me
4.9
731 Reviews

I have enjoyed 26 years of working as a Mercedes Benz rep and assisting our customers with their automotive needs. I feel a genuine feeling of satisfaction and happiness knowing I have helped people needing assistance and being able to put a smile on their face.

Dealership Experience

13 yrs, 8 mos

Industry Experience

38 yrs, 3 mos

4.9

731 Reviews

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731 Reviews of Tom Lood

March 28, 2024

Dealership Rating
Employee Rating

Thanks to Tom I went there without appointment to fix side mirror Tom immediately fixed it Thanks More

by amanmd
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Recommend Dealer
Yes

March 27, 2024

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Tom always makes the service experience enjoyable. He is a pleasure to speak with and always goes the extra mile to make sure the customer is satisfied. More

by VICTOR.PANDO
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Recommend Dealer
Yes

March 26, 2024

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Nice people good service I will be back too busy something new in the future More

by faslang65
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Recommend Dealer
Yes

Other Employees Tagged: Eddie Garcia, Cindi Link, Ryan Mulhern, Nedim Omeragic , Angelika Dziekan, Jorge Gomez, John Morsy, Alejandro Sanchez, Anthony Slaski

March 19, 2024

Dealership Rating
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I always have a great experience with Autohaus. They are efficient and reliable in their service and very communicative with their customers. More

by KATIEADAMSOCONNOR
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Recommend Dealer
Yes

March 18, 2024

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The service crews and advisor are both very accomodative. Additionally, they have a lot of flexibilities on the scheduling. More

by KERALD_GONZALES
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Recommend Dealer
Yes

Other Employees Tagged: Cindi Link , John Morsy

March 09, 2024

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I I will only take my car here…honest and good work. I have an extra older car and it’s in great shape because of the service department. More

by MORENOLAURAF
Recommend Dealer
Yes

March 08, 2024

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Tom was fantastic. Such an easy experience from start to finish. I come from the city because the service is so good. More

by MARIEGEANULEAS
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Recommend Dealer
Yes

Other Employees Tagged: Ken Dunaway

March 07, 2024

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They are polite and helpful and explain the issues with the car and when the service needs to be done. More

by EKUHNS1950
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Recommend Dealer
Yes

March 07, 2024

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Everyone in the service department, especially Tom Lood, are the best that I have dealt with at any dealership. More

by drferguson
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Recommend Dealer
Yes

March 07, 2024

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The all process from beginning to the end was excellent accept waiting room under Mercedes standard More

by annaurban17
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Recommend Dealer
Yes
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