Tom Lood
Tom Lood at Autohaus on Edens

Tom Lood | Page 12

Service Advisor

Autohaus on Edens

1600 Frontage Rd
Northbrook, IL 60062

Contact Me
4.9
731 Reviews

I have enjoyed 26 years of working as a Mercedes Benz rep and assisting our customers with their automotive needs. I feel a genuine feeling of satisfaction and happiness knowing I have helped people needing assistance and being able to put a smile on their face.

Dealership Experience

13 yrs, 8 mos

Industry Experience

38 yrs, 3 mos

4.9

731 Reviews

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731 Reviews of Tom Lood

April 20, 2024

Dealership Rating
Employee Rating

Everyone was very nice and helpful. The whole process went very smoothly. Michal was a pleasure to work with. He was very honest and not pushy at all. More

by WAS1119
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Trade-in Experience
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Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Damien Galvin, Michal Regulski

April 19, 2024

Dealership Rating
Employee Rating

I want to thank up for your time ang letting me no the problem I have with my car say strong bother More

by faslang65
Service Price Transparency
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Ken Dunaway, Cindi Link, Ryan Mulhern , Jorge Gomez, John Morsy

April 17, 2024

Dealership Rating
Employee Rating

Great service. Tom Lood is always very helpful and takes time to explain any service or repairs needed. More

by TOMBLVD
Recommend Dealer
Yes

Other Employees Tagged: Cindi Link

April 12, 2024

Dealership Rating
Employee Rating

Always welcoming and pleasant, I received concerned and helpful assistance. They are also very thorough in service and explanations. More

by SUZIEKING
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Cindi Link

April 11, 2024

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Employee Rating

Tom Lood was amazing when our windshield needed to be replaced. Great communication from the dealership & great service! More

by Lisilabunski
Service Price Transparency
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Recommend Dealer
Yes

April 08, 2024

Dealership Rating
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Great service, always on time and on point. They provide service that is above and beyond make Autohaus the place to go. More

by SAMUEL.FIFER
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Oleg Shmuylovskiy, Ken Dunaway

April 08, 2024

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Employee Rating

Tom was excellent in the service department-- so attentive and helpful. I so appreciated his help and responsiveness! More

by INFO
Service Price Transparency
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Recommend Dealer
Yes

April 08, 2024

Dealership Rating
Employee Rating

Tom Lood has always been a great communicator and alway has a smile! He has been wonderful to work with over the years. More

by KLANE847
Service Price Transparency
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Recommend Dealer
Yes

April 05, 2024

Dealership Rating
Employee Rating

Very professional, knowledgeable, And the lounge is always stocked with water bottles, bagels and good coffee. Very welcoming, from drop off to pick up. More

by Danielaana
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Recommend Dealer
Yes

April 01, 2024

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Employee Rating

Excellent and timely service. All of the services are well explained and documented. Tom Lood is awesome to deal with. Availability of loaner cars is a big plus. More

by KUKUI79
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
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