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Tom Lood
743 Reviews
I have enjoyed 26 years of working as a Mercedes Benz rep and assisting our customers with their automotive needs. I feel a genuine feeling of satisfaction and happiness knowing I have helped people needing assistance and being able to put a smile on their face.
Read moreDealership Experience
13 yrs, 11 mos
Industry Experience
38 yrs, 6 mos
743 Reviews
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743 Reviews of Tom Lood
May 28, 2024
Tom Lood greeted me warmly, and expedited my service as quickly as possible. I needed new tires. Thanks to the warranty on previous tires it only cost me an alignment. I had my car back in a couple days. T quickly as possible. I needed new tires. Thanks to the warranty on previous tires it only cost me an alignment. I had my car back in a couple days. Thanks Tom. More
by dan_braasch
Verified Customer
May 25, 2024
Tom Lood provided excellent service. Great communication about the status of the vehicle, very responsive, and excellent knowledge of the vehicle shown by responding to detailed service Great communication about the status of the vehicle, very responsive, and excellent knowledge of the vehicle shown by responding to detailed service questions. More
by katy5
May 22, 2024
Excellent nuff said. Skip the fifteen word minimum it’s stupid. Next time you’ll not get a reviw Skip the fifteen word minimum it’s stupid. Next time you’ll not get a reviw More
by DAVIDBBROMLEY
Other Employees Tagged: Eddie Garcia, Ken Dunaway, Cindi Link, Ryan Mulhern, Ethan Andersen, Aldo Cordova , Angelika Dziekan, Jorge Gomez, John Morsy
May 18, 2024
They always ensure that I am up to date on all safety recalls. They are flexible and responsive to scheduling and get you in/out quickly on drop off and pick up. recalls. They are flexible and responsive to scheduling and get you in/out quickly on drop off and pick up. More
by MARI3528
Other Employees Tagged: Jessica Tekien
May 15, 2024
Awesome service/ experience with Alex made everything a breeze to get through. 10 out 10 breeze to get through. 10 out 10 More
by STEPFEON
Other Employees Tagged: Cindi Link , Alejandro Sanchez
May 15, 2024
I appreciate advisors consideration and understanding of "morning rush" Very attentive to needs and quick to respond. Keep up the good job!!!! "morning rush" Very attentive to needs and quick to respond. Keep up the good job!!!! More
by KCZYKIER
Other Employees Tagged: Angelika Dziekan
May 15, 2024
Great great terrific terrific good good great job great job good job good job great work keep it up and good job keep it going and done job good job good job great work keep it up and good job keep it going and done More
by TKT TO RYD
Other Employees Tagged: Eddie Garcia, Ken Dunaway, Cindi Link, Ryan Mulhern, Ethan Andersen, Aldo Cordova , Angelika Dziekan, Jorge Gomez, John Morsy
May 13, 2024
I had a great experience. Appointment set up was easy, Tom was very friendly and a good communicator throughout the process. My repairs took all day and were expensive but asi Appointment set up was easy, Tom was very friendly and a good communicator throughout the process. My repairs took all day and were expensive but aside from that I had a great experience. More
by juliejemison19
May 07, 2024
Tom Lood is a terrific service advisor. He is professional, customer focused, provides good advice. Good communications. Kept me informed of the status of the work and timing. He is professional, customer focused, provides good advice. Good communications. Kept me informed of the status of the work and timing. More
by ETROLLEY
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