Tom Lood
Tom Lood at Autohaus on Edens

Tom Lood | Page 16

Service Advisor

Autohaus on Edens

1600 Frontage Rd
Northbrook, IL 60062

Contact Me
4.9
731 Reviews

I have enjoyed 26 years of working as a Mercedes Benz rep and assisting our customers with their automotive needs. I feel a genuine feeling of satisfaction and happiness knowing I have helped people needing assistance and being able to put a smile on their face.

Dealership Experience

13 yrs, 8 mos

Industry Experience

38 yrs, 3 mos

4.9

731 Reviews

Write a Review

731 Reviews of Tom Lood

December 21, 2023

Dealership Rating
Employee Rating

Tom Lood, Service Advisor, does a great job annd anlwats looks out for you. Efficient, clean, nice waiting area. More

by t.vankirk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

December 18, 2023

Dealership Rating
Employee Rating

AMAZING AS USUAL! KEN DUNAWAY AND TOM LOOD ALWAYS TAKE GREAT CARE OF MY VEHICLES! More

by garyd5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ken Dunaway

November 30, 2023

Dealership Rating
Employee Rating

Tom was fantastic to deal with and he made scheduling my car for service very easy! Thank you! More

by MRS DESIGNS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

November 29, 2023

Dealership Rating
Employee Rating

My service person Tom Lood is terrific as is everyone when you pull in to service. More

by ARLENEROSEJOHNSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cindi Link

November 28, 2023

Dealership Rating
Employee Rating

Great service from Tom. He addressed the issue in a timely manner. One thing I did not like that I had to replace the loaner car every 3 days. More

by ECLIPSE0221
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

November 25, 2023

Dealership Rating
Employee Rating

Listens, takes good care of their clients Service team is the Best. Sales team is also very good. More

by linda77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Eddie Garcia

November 24, 2023

Dealership Rating
Employee Rating

Won’t go anywhere for service of our 3 vehicles ( all purchased at AUTOHAUS). Ryan is always on top of maintaining our vehicles and helping us with any issues that arise. A pleasure to know we are in goo More

by AGIGLIO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Eddie Garcia, Ken Dunaway, Cindi Link, Ryan Mulhern , Wellington ( car wash and picks up vehicles) and Keri ( tow truck /emergency service)

November 22, 2023

Dealership Rating
Employee Rating

Autohaus has a fantastic service department. Very pleased with their work. Tom Lood is a great service advisor. More

by GREG1111
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

November 22, 2023

Dealership Rating
Employee Rating

Great service. Honest and affordable pricing. Time does a great job with managing client relationships More

by SHANNONWEASLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

November 22, 2023

Dealership Rating
Employee Rating

Thank you so much for care and help for almost 2 yeas. Your friendly and caring approach made the process very easy for me. I’ll definitely recommend your service for all Mercedes lovers. Keep up the good More

by Diana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
...
16
...

Dealership Inventory (261 Vehicles)

new 2026 Mercedes-Benz GLE 350 car, priced at $77,965
2026 Mercedes-Benz GLE 350
new
Polar White exterior
Automatic
All-wheel Drive
new 2026 Mercedes-Benz GLE 350 car, priced at $75,715
2026 Mercedes-Benz GLE 350
new
Obsidian Black exterior
Automatic
All-wheel Drive
new 2026 Mercedes-Benz AMG GLE 63 car, priced at $145,385
2026 Mercedes-Benz AMG GLE 63
new
Moonlight White exterior
Automatic
All-wheel Drive
new 2026 Mercedes-Benz GLE 350 car, priced at $71,335
2026 Mercedes-Benz GLE 350
new
Black exterior
Automatic
All-wheel Drive
new 2026 Mercedes-Benz AMG GLE 53 car, priced at $105,240
2026 Mercedes-Benz AMG GLE 53
new
Obsidian Black exterior
Automatic
All-wheel Drive
new 2026 Mercedes-Benz C-Class car, priced at $53,970
2026 Mercedes-Benz C-Class
new
Black exterior
Automatic
All-wheel Drive