Tom Lood
Tom Lood at Autohaus on Edens

Tom Lood | Page 15

Service Advisor

Autohaus on Edens

1600 Frontage Rd
Northbrook, IL 60062

Contact Me
4.9
731 Reviews

I have enjoyed 26 years of working as a Mercedes Benz rep and assisting our customers with their automotive needs. I feel a genuine feeling of satisfaction and happiness knowing I have helped people needing assistance and being able to put a smile on their face.

Dealership Experience

13 yrs, 8 mos

Industry Experience

38 yrs, 3 mos

4.9

731 Reviews

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731 Reviews of Tom Lood

January 22, 2024

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Employee Rating

Service as usual is always great there especially my advisor Tom Lood and Cindi Link. My sales rep Nick Maniatis is the best. They all take care of business professionally and promtly. More

by LITIGATORSINC
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Recommend Dealer
Yes

Other Employees Tagged: Cindi Link , Nicholas Maniatis

Jan 31, 2024

Autohaus on Edens responded

Thank you for your continued trust and for taking the time to acknowledge the great service provided by Tom Lood, Cindi Link, and your sales rep Nick Maniatis. We are delighted to hear that they consistently deliver professional and prompt service. It's feedback like yours that inspires our team to maintain the highest standards of customer care. We're grateful for your recognition and look forward to continuing to serve you with excellence. Warm regards, The Autohaus On Edens Mercedes Benz Team

January 20, 2024

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Service was great with staff going above and beyond to ensure my concerns were addressed More

by CLAYFERG
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Recommend Dealer
Yes

January 19, 2024

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Tom is the best! I can always count on great communication and an excellent service experience. I had a minor issue with my key and Tom stepped in an helped me out so More

by morgan.rosenberg8
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Recommend Dealer
Yes

January 17, 2024

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All MB service centers that I experienced, both in IL and Australia are outstanding and Autohaus is not exception. The team her is proactive, courteous and superb communicators. More

by Eugene Byelyakov
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Recommend Dealer
Yes

Other Employees Tagged: Alejandro Sanchez

January 16, 2024

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Upon arrival I met with the warm reception. The service advisor knew why I was there. Service was quick and professional 👍 More

by MICHALONE
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Recommend Dealer
Yes

January 05, 2024

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The service at Autohouse on Eden’s was outstanding. The work was done as promised. The service associate Tom was great. He communicated with me multiple times providing updates. His customer service s More

by ETROLLEY
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Recommend Dealer
Yes

January 05, 2024

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Very good rep Tom Lood. Always explains well and provides options . He also goes above and beyond the typical routine More

by DEWINEPORTER
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Recommend Dealer
Yes

January 04, 2024

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Tom is the best. He made sure the proper service was done on my car with quick follow-ups on timing and everything! Cindy helped get me started with Tom, This is the More

by KAREN122762
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Recommend Dealer
Yes

Other Employees Tagged: Ricky Pena, Cindi Link

December 31, 2023

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The experience was seamless from beginning to end. No problem getting a loaner car. I was kept abreast of the progress of the maintenance of my car. Great service all around. More

by davidcc9
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Recommend Dealer
Yes

Other Employees Tagged: Eddie Garcia

December 23, 2023

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Outstanding service in my minimal repair of my gas door and hinge … Tom was outriding. To deal with and keep me informed along the processn More

by DENNYBELL
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Recommend Dealer
Yes
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