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Tom Lood
731 Reviews
I have enjoyed 26 years of working as a Mercedes Benz rep and assisting our customers with their automotive needs. I feel a genuine feeling of satisfaction and happiness knowing I have helped people needing assistance and being able to put a smile on their face.
Read moreDealership Experience
13 yrs, 8 mos
Industry Experience
38 yrs, 3 mos
731 Reviews
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731 Reviews of Tom Lood
Verified Customer
April 12, 2023
Ken has been great taking care of our two Mercedes, first as an associate and then as a manager. Ryan has taken over from Ken when he became manager and it also wonderful advising on what should be done, and as an associate and then as a manager. Ryan has taken over from Ken when he became manager and it also wonderful advising on what should be done, and even helping with any discounts, More
by bobbehirsh
Other Employees Tagged: Ken Dunaway, Ryan Mulhern
April 11, 2023
The service was very good. I do not wish to say anything more. Because you are asking for a written review, I will never answer another one of your surveys. I do not wish to say anything more. Because you are asking for a written review, I will never answer another one of your surveys. More
by WENDYHERST
April 07, 2023
Tom Lood is the number one reason that I always have my service with you. He is the star of the show there, and always treats me professionally courteously, and with a smile on his face. He is timely, accu service with you. He is the star of the show there, and always treats me professionally courteously, and with a smile on his face. He is timely, accurate proactive, and a pleasure to work with. I hope you are taking care of him well, because people like him a rare these days and unfortunately, getting more rare! More
by ADCAREY
Other Employees Tagged: Heather Dockins
April 06, 2023
The service is very nice and very helpful and I am very thankful for your service. thankful for your service. More
by LIGIADTE
Other Employees Tagged: Eddie Garcia, Ken Dunaway, Cindi Link, Ryan Mulhern , Faisal Asghar, Heather Dockins, Gary Gross
April 06, 2023
The Autohaus should serve as the blueprint to be followed by any other dealership that wants to excel at customer service. They are the gold standard in the Chicagoland area. I drive 20+ miles, past two othe by any other dealership that wants to excel at customer service. They are the gold standard in the Chicagoland area. I drive 20+ miles, past two other dealerships, to come here even for something as minor as an oil change. Tom provides me with world-class service every single time I step foot in the service area. They have me as a customer for life. More
by duke95grad
April 05, 2023
Tom continues to provide us with excellent service and communication. Another excellent experience with Autohaus on Edens!! communication. Another excellent experience with Autohaus on Edens!! More
by tglasgow
Other Employees Tagged: Cindi Link
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