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Tom Lood
Refer Me
623 Reviews
I have enjoyed 22 years of working as a Mercedes Benz rep and helping people. The genuine feeling of satisfaction after knowing you have helped people needing assistance and being able to put a smile on their face that is priceless.
Read moreDealership Experience
11 yrs, 9 mos
Industry Experience
36 yrs, 4 mos
623 Reviews
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623 Reviews of Tom Lood
September 02, 2022
My car appointment was on time, service manager was informative and friendly, and the car was washed and looked great after my service (even the floor mats looked great)! informative and friendly, and the car was washed and looked great after my service (even the floor mats looked great)! More
by kosherlock5
Verified Customer
Helpful 
August 24, 2022
Tom has consistently taken excellent care of me and my E350. I feel like he is honest and does not try to upsell unneeded repairs. He had my loaner ready at the beginning of the day and my bill ready for E350. I feel like he is honest and does not try to upsell unneeded repairs. He had my loaner ready at the beginning of the day and my bill ready for when I dropped off. A pleasure to work with! More
by EGG4
August 19, 2022
Good service and honest people I took my e350 for service and it’s driving like new car again and it’s driving like new car again More
by ashour5321
Other Employees Tagged: Eddie Garcia, Ken Dunaway, Cindi Link, Ryan Mulhern , Heather Dockins, Gary Gross
August 16, 2022
Always a good experience when I’m in your dealership for service. A big improvement. Everyone is polite and trying their best. Thank you service. A big improvement. Everyone is polite and trying their best. Thank you More
by EGLRIDER888
Other Employees Tagged: Eddie Garcia, Ken Dunaway, Cindi Link, Ryan Mulhern , Danna Almodovar, Heather Dockins, Gary Gross
July 28, 2022
Tom always does a great job of explaining what's needed vs what's optional and has great communication with me during the entire service process. He is always moving as quickly as possible to help get you vs what's optional and has great communication with me during the entire service process. He is always moving as quickly as possible to help get your car turned around and back out on the road. More
by AMUNSON1
July 27, 2022
Service was fast and thorough, and they cleaned my car. Space was very clean and so was my outfit so it matched the whole SKO fish. Space was very clean and so was my outfit so it matched the whole SKO fish. More
by JOSHUASAGEVISTAN
Other Employees Tagged: Eddie Garcia, Ken Dunaway, Cindi Link, Ryan Mulhern , Danna Almodovar, Gary Gross, Nino Mohammad
July 18, 2022
Very efficient process from start to finish. Very friendly staff, everything was explained and clear from the outset and they kept all of their promises. Very friendly staff, everything was explained and clear from the outset and they kept all of their promises. More
by TBJONES0
July 18, 2022
Ed Garcia was both friendly and professional. Ed provided detailed information to me while my car was in for service. Ed provided detailed information to me while my car was in for service. More
by UDFLTLINE
Other Employees Tagged: Eddie Garcia , Michael Rosengarden
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