Tom Lood
Tom Lood at Autohaus on Edens

Tom Lood | Page 50

Service Advisor

Autohaus on Edens

1600 Frontage Rd
Northbrook, IL 60062

Contact Me
4.9
731 Reviews

I have enjoyed 26 years of working as a Mercedes Benz rep and assisting our customers with their automotive needs. I feel a genuine feeling of satisfaction and happiness knowing I have helped people needing assistance and being able to put a smile on their face.

Dealership Experience

13 yrs, 8 mos

Industry Experience

38 yrs, 3 mos

4.9

731 Reviews

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731 Reviews of Tom Lood

March 08, 2021

Dealership Rating
Employee Rating

Great as always . Tom took care of the details and ensured my Mercedes Benz was ready when I needed it. This was easy and my car was clean. More

by BGOG1970
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

March 03, 2021

Dealership Rating
Employee Rating

I have worked with Tom for years and I know he always takes great care of me and I always receive the best service for my car. More

by SYOUNA1
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

March 02, 2021

Dealership Rating
Employee Rating

It's always a positive experience when working with Tom Lood, Service Advisor at Autohaus. He's professional, knowledgeable and courteous, he keeps me coming back!! More

by E.BRUNT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

February 27, 2021

Dealership Rating
Employee Rating

Autohaus provides good car service and great customer Autohaus provides good car service and great customer service. Tom Lood is the best. My car was serviced and clean when promised. Always a pleasure. More

by JACKPOT121
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

February 26, 2021

Dealership Rating
Employee Rating

Great car service! Fast repair work and a great car wash. Waiting area was clean and I could do my work while waiting for my car to be worked on. More

by KAREN122762
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Eddie Garcia, Ken Dunaway, Cindi Link , Prem Parikh, Terry Stailey

February 26, 2021

Dealership Rating
Employee Rating

Tom is has excellent costumer service and always goes above and beyond the call of duty! Anything you need done he gets done! He is the only service advisor I recommend! More

by T
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

February 25, 2021

Dealership Rating
Employee Rating

Tom was excellent. He was honest, informative, helpful and explained work to be done and recommended upcoming repairs. Service was done in a timely manner. Car wash was fantastic as well. More

by DanielK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

February 24, 2021

Dealership Rating
Employee Rating

Tom takes the time to explain all services Tom takes the time to explain all services requested/provided or recommended; always accommodating, responsive and professional. Have worked with thi More

by KJS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

February 24, 2021

Dealership Rating
Employee Rating

Appointment was easy to make and work was done in timely fashion. Loaner vehicle was provided. All arrangements effected efficiently, with courtesy and knowledgeable advice. More

by DPIERSON0
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Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

February 22, 2021

Dealership Rating
Employee Rating

Tom is always so professional and it’s always a pleasure to work with him. I definitely feel like I am receiving the best service from him. More

by gallagherchaos
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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