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Tom Lood
731 Reviews
I have enjoyed 26 years of working as a Mercedes Benz rep and assisting our customers with their automotive needs. I feel a genuine feeling of satisfaction and happiness knowing I have helped people needing assistance and being able to put a smile on their face.
Read moreDealership Experience
13 yrs, 8 mos
Industry Experience
38 yrs, 3 mos
731 Reviews
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731 Reviews of Tom Lood
February 19, 2021
The Service Department is very professional and make having my car serviced a non issue. Tom Lood always keeps me informed of how my car’s repairs are coming along and my car is always waiting for me wh having my car serviced a non issue. Tom Lood always keeps me informed of how my car’s repairs are coming along and my car is always waiting for me when I go to pick it up. More
by marinahartnett
Verified CustomerOther Employees Tagged: Cindi Link
February 18, 2021
Tom was extremely professional and helpful for my recent service visit. He explained what needed to be done and communicated throughout the day with updates. Overall great experience! service visit. He explained what needed to be done and communicated throughout the day with updates. Overall great experience! More
by MARC.KOVARSKY
Other Employees Tagged: Cindi Link
February 12, 2021
Tom Lood is great! Always responsive and courteous. Very knowledgeable and explains all issues in a manner that is easy to understand. Never feel like he is trying to upsell you on unnecessary repairs. Plea knowledgeable and explains all issues in a manner that is easy to understand. Never feel like he is trying to upsell you on unnecessary repairs. Pleasure to work with! More
by RLUNDIN5
February 03, 2021
Mr. Lood was very efficient, accommodating, and personable, especially to an out-of-stater with one burned out headlight bulb and no relationship with Autohaus. His knowledge of my auto's immediate personable, especially to an out-of-stater with one burned out headlight bulb and no relationship with Autohaus. His knowledge of my auto's immediate and impending needs was reassuring, and his flexibility made all the difference to me. I also appreciate the Autohaus personnel responsible for the details of me transferring from my auto to the loaner and back -- a friendly and professional bunch of folks. My thanks. More
by 6096333
January 31, 2021
Toom Lood is taking care of all our household MS-CLASS 500,550,600 cars for a very long period of time, almost more than 5 years. His work and performance is highly professional and qualified. Tom is 500,550,600 cars for a very long period of time, almost more than 5 years. His work and performance is highly professional and qualified. Tom is a very dedicated person and always nice and honest. I would really enjoy to bring my cars for services in his reliable hands for many years to come. Alexander Dralyuk. More
by DRALYUK23
January 30, 2021
I had an issue that I addressed to management and they responded immediately. The Service Department jumped into action and quickly solved the problem. Tom Lood reached out to me as did Cindi Link. Cindi responded immediately. The Service Department jumped into action and quickly solved the problem. Tom Lood reached out to me as did Cindi Link. Cindi kept me up to date each step of the way until the problem was solved. Thank you again for showing me why Mercedes is best in class. More
by Sophia
Other Employees Tagged: Mark Tames, Ricky Pena, Cindi Link , Prem Parikh, Terry Stailey
January 29, 2021
Tom Lood's professionalism and attention to detail is unsurpassed. Amazing experience. I would certainly recommend using them for all of your service needs. 5 STARS!!!! unsurpassed. Amazing experience. I would certainly recommend using them for all of your service needs. 5 STARS!!!! More
by JODY8
January 28, 2021
Tom has been taking care of me for a long time. Tom always goes out of his way to make the service on the vehicle easy and efficient I’m accommodated in every part of the process from pulling in to pul always goes out of his way to make the service on the vehicle easy and efficient I’m accommodated in every part of the process from pulling in to pulling out my loaner is waiting for me when I arrive could not be a more pleasant experience More
by BLAZAR66
January 22, 2021
Tom was outstanding. The professionalism and frequent status updates is typical from Tom and the team at Autohaus. However, on this last visit, I was having car issues and just drove in unannounced. To status updates is typical from Tom and the team at Autohaus. However, on this last visit, I was having car issues and just drove in unannounced. Tom was very understanding and was able to squeeze me in and even find a loner. Really outstanding customer service. More
by MADIGAN.TM
January 22, 2021
Love my local dealership. Always very friendly and efficient service. Knowledgeable people in every position of service. Live the coffee machine where I indulge in a cappachino efficient service. Knowledgeable people in every position of service. Live the coffee machine where I indulge in a cappachino More
by DEWINEPORTER
Other Employees Tagged: Eddie Garcia, Cindi Link
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