Tom Lood | Page 52

I always get great service from Tom Lood and Mercedes. One of the reasons I alwaus use Autohaus. (Kevin James in sales is also always great!) Super cooperative, friendly and professional. Tom went out One of the reasons I alwaus use Autohaus. (Kevin James in sales is also always great!) Super cooperative, friendly and professional. Tom went out of his way to be helpful. Thanks! More

by GTI Verified Customer Verified Customer

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Fast, efficient and very professional. Made me feel like a VIP. Mr. Tom/Thomas Lood was great and extremely helpful in ALL service capacities. Loaner car was great too. Loved the new 2021 GLA250 model! a VIP. Mr. Tom/Thomas Lood was great and extremely helpful in ALL service capacities. Loaner car was great too. Loved the new 2021 GLA250 model! More

by LZ_JIN Verified Customer Verified Customer

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Tom Lood made it an exceptional service experience. Tom made good all his promises. My car was received without waiting, the loaner was waiting, and the service was complete within the time period he state made good all his promises. My car was received without waiting, the loaner was waiting, and the service was complete within the time period he stated. More

by MIKENARD Verified Customer Verified Customer

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Service here is a dream! Everyone is always helpful, patient, and friendly. Tom Lood was fantastic and kept me informed every step of the way. Thank you! patient, and friendly. Tom Lood was fantastic and kept me informed every step of the way. Thank you! More

by JENNIFER.OLSEN Verified Customer Verified Customer

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Friendly, knowledgeable staff and nice facility. Tom Lood is very helpful and willing to spend time discussing all planned service with me, which I appreciate. Lood is very helpful and willing to spend time discussing all planned service with me, which I appreciate. More

by VS Verified Customer Verified Customer

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We took our car in for its first service and Tom was extremely helpful. He is very professional and our car was ready when he said it would be. Thanks so much, Tom! extremely helpful. He is very professional and our car was ready when he said it would be. Thanks so much, Tom! More

by BRUCEFRANKS0 Verified Customer Verified Customer

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Tom Lood has always been, and continues to be, an excellent front line Rep for the service department. Cindy was very helpful and pleasant in assisting us with the loaner. excellent front line Rep for the service department. Cindy was very helpful and pleasant in assisting us with the loaner. More

by MIKEDR Verified Customer Verified Customer

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Eddie Garcia has become my "personal" service manager. I recommend him if you'v never brought your Mercedes into Autohaus for service. The shop is immaculate and service rep team is knowledgeable. The Autoh recommend him if you'v never brought your Mercedes into Autohaus for service. The shop is immaculate and service rep team is knowledgeable. The Autohaus loaner program has a number of cars/models available. More

by Andy Verified Customer Verified Customer

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Employees always very friendly and helpful. They always try to accommodate all requests. They always go out of their way to help in any they can. try to accommodate all requests. They always go out of their way to help in any they can. More

by LBAKER230 Verified Customer Verified Customer

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Work was done perfectly and in time with the usual high level of service from Tom Lood. Even with limitations of COVID-19 things were great level of service from Tom Lood. Even with limitations of COVID-19 things were great More

by LCOLLE Verified Customer Verified Customer

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