Dealer Reviews
Cars for Sale
Dealer Log In
Tom Lood
731 Reviews
I have enjoyed 26 years of working as a Mercedes Benz rep and assisting our customers with their automotive needs. I feel a genuine feeling of satisfaction and happiness knowing I have helped people needing assistance and being able to put a smile on their face.
Read moreDealership Experience
13 yrs, 8 mos
Industry Experience
38 yrs, 3 mos
731 Reviews
Write a Review
731 Reviews of Tom Lood
November 24, 2020
Thank you for accommodating me with no appointment and giving me a loaner vehicle! All services were performed with excellent accuracy. See you next time! giving me a loaner vehicle! All services were performed with excellent accuracy. See you next time! More
by T
Verified CustomerOther Employees Tagged: Cindi Link
November 10, 2020
Tom Lood is the best and only service rep that I will trust for my car’s needs. Always a pleasure to work with. Great communication with updates and delivering the car back on time. trust for my car’s needs. Always a pleasure to work with. Great communication with updates and delivering the car back on time. More
by SCS2001
November 09, 2020
Service experience was excellent.Communication was Service experience was excellent. Communication was great System documentation emailed to me was impressive. Communication concerning issues with m Service experience was excellent. Communication was great System documentation emailed to me was impressive. Communication concerning issues with my car was in point as well. We will see about the car repairs. More
by TKARABETSOS
Other Employees Tagged: Eddie Garcia, Ken Dunaway, Cindi Link, Ryan Mulhern , Kevin Crokin, Prem Parikh, James Riley, Terry Stailey
October 29, 2020
From start to finish the experience was superb. Tom provided clear and informative information about the scheduled service and what items I might consider handling in advance. He kept me advised in a t provided clear and informative information about the scheduled service and what items I might consider handling in advance. He kept me advised in a timely manner and informed me of covered warranty work. More
by BAT5ESQ
October 28, 2020
I brought the car in to change tires to winter and fix sunroof. Tom was great and found other issues had them repaired under the exteded warranty. He was in contact about other items that needed attent sunroof. Tom was great and found other issues had them repaired under the exteded warranty. He was in contact about other items that needed attention. Always a good experience. Jory More
by JORYGRUENBERG
Other Employees Tagged: Cindi Link
October 20, 2020
I was supposed to be texted when the car was ready and I never was. Then I waited 20 minutes for someone to check me out. never was. Then I waited 20 minutes for someone to check me out. More
by EMER2740
Other Employees Tagged: Ken Dunaway
October 19, 2020
Customer Service is perfect at Autohaus on Edens. Everyone in the service department is very nice, very helpful and very knowledgeable. They make drop off and pick up very easy and it's really quic Everyone in the service department is very nice, very helpful and very knowledgeable. They make drop off and pick up very easy and it's really quick. I love doing business with the dealership! More
by JANICE.711
Other Employees Tagged: Prem Parikh
October 14, 2020
My SL 500 needed new front and rear tires. Tom and I worked together selected tires which seem to be the best tire replacements, ordered and have them installed by noon the next day very efficient and f worked together selected tires which seem to be the best tire replacements, ordered and have them installed by noon the next day very efficient and friendly More
by DICKLIES
Other Employees Tagged: Oleg Shmuylovskiy
Dealership Inventory (273 Vehicles)
