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Tom Lood
731 Reviews
I have enjoyed 26 years of working as a Mercedes Benz rep and assisting our customers with their automotive needs. I feel a genuine feeling of satisfaction and happiness knowing I have helped people needing assistance and being able to put a smile on their face.
Read moreDealership Experience
13 yrs, 8 mos
Industry Experience
38 yrs, 3 mos
731 Reviews
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731 Reviews of Tom Lood
Verified Customer
May 06, 2020
trustworthy excellent service I have been going here for over 6 years, and it is far from the "typical" dealer experience. Honest, friendly and helpful, my service advisor Tom Loo I have been going here for over 6 years, and it is far from the "typical" dealer experience. Honest, friendly and helpful, my service advisor Tom Lood is very attentive and i always ask for him. More
by SAM2BOOS
May 01, 2020
Always ready when I need help.. friendly, fast and efficient service. Like that photos of staff are in ratings. More face recognition. Also young garage attendant helped with initial accurate ass efficient service. Like that photos of staff are in ratings. More face recognition. Also young garage attendant helped with initial accurate assessment. Don’t see his pic and don’t remember name More
by DEWINEPORTER
Other Employees Tagged: Ken Dunaway
April 30, 2020
Tom lood Is customer oriented and has the best interest of the customer in mind and goes the extra mile as well as Autohause the dealer of the customer in mind and goes the extra mile as well as Autohause the dealer More
by GSPORT1000
Other Employees Tagged: Oleg Shmuylovskiy
April 27, 2020
Great service Autohaus picked up and dropped of my car; the porter was careful to disinfect the steering wheel, door handles, etc. on both dropoff and pickup -- ver Autohaus picked up and dropped of my car; the porter was careful to disinfect the steering wheel, door handles, etc. on both dropoff and pickup -- very convenient in this age of the coronavirus. More
by ALVIN.KATZ
April 21, 2020
Friendly and efficient Tom is professional and friendly. Work completed in a timely manner. Appreciate the overall vehicle inspection to keep the vehicle running well. Wo Tom is professional and friendly. Work completed in a timely manner. Appreciate the overall vehicle inspection to keep the vehicle running well. Would recommend Autohaus service. More
by GFKELLYJR
April 20, 2020
Autohaus has a great service department. Tom is super knowledgeable and easy to work with. During this time of the Corona virus I was hesitant to bring my car on for service but they made me feel very co knowledgeable and easy to work with. During this time of the Corona virus I was hesitant to bring my car on for service but they made me feel very comfortable doing so. More
by jodi4
April 18, 2020
Tom Lood Support Hi, I got to your dealership earlier in the week without any appointment as the yellow engine light went on while driving. Tom was in the shop and Hi, I got to your dealership earlier in the week without any appointment as the yellow engine light went on while driving. Tom was in the shop and he made the entire experience seamless, very professional and very friendly. He was very clear in terms of how you would communicate given the difficult times and was also realistic in terms of the next steps. He followed up exactly how he described he would and the service was impecable. Thanks again for the service and the for having such great professionals as Tom. Todd Todorovski More
by TTODOROVSKI
April 15, 2020
Autohous is always top notch service and they treat you with respect. One of the better experiences I have at dealerships from top to bottom. with respect. One of the better experiences I have at dealerships from top to bottom. More
by DCASCIO@sbcglobal.net
Other Employees Tagged: Mary Costello, Nick Gioulos, Nicholas Maniatis
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