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Tom Lood
731 Reviews
I have enjoyed 26 years of working as a Mercedes Benz rep and assisting our customers with their automotive needs. I feel a genuine feeling of satisfaction and happiness knowing I have helped people needing assistance and being able to put a smile on their face.
Read moreDealership Experience
13 yrs, 8 mos
Industry Experience
38 yrs, 3 mos
731 Reviews
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731 Reviews of Tom Lood
June 25, 2020
Annual service Everything was great. Tom Lood did a wonderful job. Three year service check-up and new tires and alignment. Loaner was nice to have too. Thank Everything was great. Tom Lood did a wonderful job. Three year service check-up and new tires and alignment. Loaner was nice to have too. Thank you! More
by kskasten
Verified CustomerOther Employees Tagged: Cindi Link , Philip Gagerman
June 20, 2020
Very pleased with service and my sales contact. Have been with them for more than 13 years. 5 cars over the years and so far looks like I ll be staying with them and of course Mercedes. been with them for more than 13 years. 5 cars over the years and so far looks like I ll be staying with them and of course Mercedes. More
by HV
Other Employees Tagged: Oleg Shmuylovskiy, Eddie Garcia, Ken Dunaway, Cindi Link , Prem Parikh
June 16, 2020
Came in for routine “A” service. Tom was great; knowledgeable, thorough, responsive and very professional. Overall, it was a great experience and I’ll be back. Thank you! knowledgeable, thorough, responsive and very professional. Overall, it was a great experience and I’ll be back. Thank you! More
by hotmessrules
June 16, 2020
Great customer service and team was very accommodating. Tom Lood has been my advisor for 6+ yrs. Him and the technician did an amazing job! Will be back for sure. Tom Lood has been my advisor for 6+ yrs. Him and the technician did an amazing job! Will be back for sure. More
by CHEMIK77
June 16, 2020
Excellent experience. Valet service provided due to Covid19 I love Autohaus on Edens. Tom is great. He is helpful and pleasant to work with. They picked up my car and returned it shiny clean after service. So I love Autohaus on Edens. Tom is great. He is helpful and pleasant to work with. They picked up my car and returned it shiny clean after service. So nice during these Covid times. More
by TRICIA.COOK
June 09, 2020
Great customer service! Tom Lood provided great customer service! He was very patient, informative and readily available to help when needed. He explained things very thoroug Tom Lood provided great customer service! He was very patient, informative and readily available to help when needed. He explained things very thoroughly and I didn't feel rushed with his service. More
by MJ
June 05, 2020
Although this is my first visit to Autohaus on Edens, it is not my first experience with the service writer, Tom Lood. In fact, the reason I’m at the dealership is because of Tom Lood. is not my first experience with the service writer, Tom Lood. In fact, the reason I’m at the dealership is because of Tom Lood. More
by dschilt
Other Employees Tagged: Cindi Link , Nicholas Maniatis, James Riley
May 18, 2020
Service A Tom is the best service advisor we have encountered. We want to thank him for his service. He is always helpful, available and willing to assist us. Tom is the best service advisor we have encountered. We want to thank him for his service. He is always helpful, available and willing to assist us. More
by YASMEEN_7869
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