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Tom Lood
731 Reviews
I have enjoyed 26 years of working as a Mercedes Benz rep and assisting our customers with their automotive needs. I feel a genuine feeling of satisfaction and happiness knowing I have helped people needing assistance and being able to put a smile on their face.
Read moreDealership Experience
13 yrs, 8 mos
Industry Experience
38 yrs, 3 mos
731 Reviews
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731 Reviews of Tom Lood
January 22, 2019
Excellent service Very quick in and out, super knowledgeable person, Tom Lood , took care of my car and got me a loaner immediately. Told me exactly what I needed and Very quick in and out, super knowledgeable person, Tom Lood , took care of my car and got me a loaner immediately. Told me exactly what I needed and got me on my way. The same thing when I picked up my car , he had it ready to go and took care of everything he said it needed and I was on my way More
by SCTTAD
Verified Customer
January 21, 2019
Excellent customer service! This service experience was handled in a professional manner. Everything went smoothly. Communication process was excellent. Problem was resolved. To This service experience was handled in a professional manner. Everything went smoothly. Communication process was excellent. Problem was resolved. Tom is an outstanding service advisor. Someone else gave me the loaner car when my car was towed in but I can’t recall his name. He was terrific too! More
by Mercedes Owner
January 16, 2019
Excellent service The entire team carries a friendly nature with a big smile on their faces. Love going for Auto services at Mercedes benz. I wouldn’t go any where else The entire team carries a friendly nature with a big smile on their faces. Love going for Auto services at Mercedes benz. I wouldn’t go any where else!! More
by Electronic Cafe
Other Employees Tagged: Ernie Bonilla
January 15, 2019
Tom Lood is wonderful I love going to Autohaus on Edens. Tom Lood is the best..goes beyond the call of duty always. The service experience from him is always A1. Extremely I love going to Autohaus on Edens. Tom Lood is the best..goes beyond the call of duty always. The service experience from him is always A1. Extremely competent, personable, and easy to work with. I enjoy being at Autohaus while my Mercedes is serviced. Nice facilities and very comfortable! More
by statcat
January 14, 2019
Schedule B inspections Easy to schedule appointment. Loaner was also ready for me. Dropped the car in the morning and it was ready to be picked up by 5PM. Easy to schedule appointment. Loaner was also ready for me. Dropped the car in the morning and it was ready to be picked up by 5PM. More
by MAIL1
January 10, 2019
Recommend AonE Always helpful and trying to do the right thing. Appreciate the recommendations. Service is straightforward and transparent and accommodating my sched Always helpful and trying to do the right thing. Appreciate the recommendations. Service is straightforward and transparent and accommodating my schedule. Sales experience was for me always very pleasant and efficient. More
by HV
Other Employees Tagged: Oleg Shmuylovskiy, Eddie Garcia, Ken Dunaway, Cindi Link , Mary Costello, Prem Parikh
January 09, 2019
Great experience From scheduling to picking up, the experience overall was very seamless. I like the text messaging capabilities to be able to communicate to the serv From scheduling to picking up, the experience overall was very seamless. I like the text messaging capabilities to be able to communicate to the service lead about status and to let them know I was on my way so the car could be ready to go. All good surprises. More
by ROBL.
January 09, 2019
great service Tom Lodd's customer service is exceptional. Car was done is one day. As always he called me right away. I would definitely bring my car back if necess Tom Lodd's customer service is exceptional. Car was done is one day. As always he called me right away. I would definitely bring my car back if necessary! More
by MAGGIE.GALINSKA
January 09, 2019
Autohaus on Edens - First Class Service and Communication I recently had to bring my Mercedes Benz in to address a recent recall regarding the airbags. Each time I visit Autohaus on Edens I am immediately gr I recently had to bring my Mercedes Benz in to address a recent recall regarding the airbags. Each time I visit Autohaus on Edens I am immediately greeted by Julie Michel and the professional and courteous staff who provide first class service and communication from the beginning to the end of my service journey. Tom Lood, Ken Dunaway, and Eddie Garcia are all extremely knowledgeable and transparent when communicating service options, cost and alternative transportation while my car is being serviced. I never have felt pressured or misinformed and the service experience is exactly what you would expect it to be from Mercedes Benz. More
by CHRISHIXON7
Other Employees Tagged: Eddie Garcia, Ken Dunaway , Julie Michel
January 09, 2019
Great service Very communicative, structured, and proactive. Would recommend this service center and the team. Waiting area had bagels and drinks, which I also ap Very communicative, structured, and proactive. Would recommend this service center and the team. Waiting area had bagels and drinks, which I also appreciated. Thank you More
by PETERD
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