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Tom Lood
734 Reviews
I have enjoyed 26 years of working as a Mercedes Benz rep and assisting our customers with their automotive needs. I feel a genuine feeling of satisfaction and happiness knowing I have helped people needing assistance and being able to put a smile on their face.
Read moreDealership Experience
13 yrs, 9 mos
Industry Experience
38 yrs, 4 mos
734 Reviews
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734 Reviews of Tom Lood
January 29, 2019
Eddie is always most accommodating and helpful - the BEST! T Have done business with this company for over 20 years and never have been disappointed - that is why I keep coming back. Like family! Would not go a Have done business with this company for over 20 years and never have been disappointed - that is why I keep coming back. Like family! Would not go anywhere else. More
by HOEGER13
Verified CustomerOther Employees Tagged: Eddie Garcia
January 29, 2019
The only reason I'd buy another Benz This service center is top notch. The customer service they've provided every single time I've been there is exceptional. The mechanics turned the l This service center is top notch. The customer service they've provided every single time I've been there is exceptional. The mechanics turned the lemon that I bought a couple years ago into a well oiled machine. All the employees that work there make getting your car serviced a pleasant experience. If I buy another Benz in the near future I'll definitely be visiting this place to get it serviced. More
by MARIUSZM-C
January 23, 2019
Great service Tom Lood consistently goes above and beyond for me, both when scheduled and unannounced. Would highly recommend Tom and the Mercedes service center. Tom Lood consistently goes above and beyond for me, both when scheduled and unannounced. Would highly recommend Tom and the Mercedes service center. Great service team. More
by NMORSE99
January 22, 2019
Excellent service Very quick in and out, super knowledgeable person, Tom Lood , took care of my car and got me a loaner immediately. Told me exactly what I needed and Very quick in and out, super knowledgeable person, Tom Lood , took care of my car and got me a loaner immediately. Told me exactly what I needed and got me on my way. The same thing when I picked up my car , he had it ready to go and took care of everything he said it needed and I was on my way More
by SCTTAD
January 21, 2019
Excellent customer service! This service experience was handled in a professional manner. Everything went smoothly. Communication process was excellent. Problem was resolved. To This service experience was handled in a professional manner. Everything went smoothly. Communication process was excellent. Problem was resolved. Tom is an outstanding service advisor. Someone else gave me the loaner car when my car was towed in but I can’t recall his name. He was terrific too! More
by Mercedes Owner
January 16, 2019
Excellent service The entire team carries a friendly nature with a big smile on their faces. Love going for Auto services at Mercedes benz. I wouldn’t go any where else The entire team carries a friendly nature with a big smile on their faces. Love going for Auto services at Mercedes benz. I wouldn’t go any where else!! More
by Electronic Cafe
Other Employees Tagged: Ernie Bonilla
January 15, 2019
Tom Lood is wonderful I love going to Autohaus on Edens. Tom Lood is the best..goes beyond the call of duty always. The service experience from him is always A1. Extremely I love going to Autohaus on Edens. Tom Lood is the best..goes beyond the call of duty always. The service experience from him is always A1. Extremely competent, personable, and easy to work with. I enjoy being at Autohaus while my Mercedes is serviced. Nice facilities and very comfortable! More
by statcat
January 14, 2019
Schedule B inspections Easy to schedule appointment. Loaner was also ready for me. Dropped the car in the morning and it was ready to be picked up by 5PM. Easy to schedule appointment. Loaner was also ready for me. Dropped the car in the morning and it was ready to be picked up by 5PM. More
by MAIL1
January 10, 2019
Recommend AonE Always helpful and trying to do the right thing. Appreciate the recommendations. Service is straightforward and transparent and accommodating my sched Always helpful and trying to do the right thing. Appreciate the recommendations. Service is straightforward and transparent and accommodating my schedule. Sales experience was for me always very pleasant and efficient. More
by HV
Other Employees Tagged: Oleg Shmuylovskiy, Eddie Garcia, Ken Dunaway, Cindi Link , Mary Costello, Prem Parikh
January 09, 2019
Great experience From scheduling to picking up, the experience overall was very seamless. I like the text messaging capabilities to be able to communicate to the serv From scheduling to picking up, the experience overall was very seamless. I like the text messaging capabilities to be able to communicate to the service lead about status and to let them know I was on my way so the car could be ready to go. All good surprises. More
by ROBL.
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