Tom Lood | Page 7

I have dealt with Tom Lood every time for service. He is exceptional and the service and accommodations are exceptional. He is exceptional and the service and accommodations are exceptional. More

by drferguson Verified Customer Verified Customer

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The people and service have been consistently excellent and expensive (consistent with my expectations); however, the car wash facility is horribly under-engineered, closes every time the temperature is be and expensive (consistent with my expectations); however, the car wash facility is horribly under-engineered, closes every time the temperature is below 45 degrees (or for no reason whatsoever) and routinely takes from 30-45 minutes (way too long for a quick exterior only wash). I have called to check if it was open before driving there - only to find that it is closed when I arrived 10-15 minutes later, leaving me angry and frustrated. I have waited for over an hour on multiple occasions for no good reason. By contrast, BMW just a few blocks away turns around cars in about 15 minutes no matter how long the line may be. A good friend that has also owned 3 Mercedes told me that I would HATE the car wash service before I bought my first care there; he was absolutely correct. More

by THANDLER Verified Customer Verified Customer

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This service center provides great, quick, and friendly service every time. The people are friendly which is a huge plus. Any issue that I may have with the vehicle is quickly looked into and corrected. service every time. The people are friendly which is a huge plus. Any issue that I may have with the vehicle is quickly looked into and corrected. More

by Emloover Verified Customer Verified Customer

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Tom Lood made a problem vanish with no inconvenience His communication and his personal touch were outstanding His communication and his personal touch were outstanding More

by Bolgerlaw Verified Customer Verified Customer

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I spent almost $7k in 3 days in the dealership for s580. When i picked up the car the car wasn't clean, and John Morsy told me i needed to replace the car's air filter. I told him it was okay. I called him When i picked up the car the car wasn't clean, and John Morsy told me i needed to replace the car's air filter. I told him it was okay. I called him to ask him about the invoice about charging and he gave me terrible attitude. I told him i wanted the old air filter and he told me no problem he was going to the garbage to pick it up for me. I still have old fitter in my car and i would like to send you guys a picture and its still in amazing conditions. (the car 2023) On Saturday I took in another car for an oil change serves b. The model of the car e350 Tom Lood took care of me and the serves he gave me was amazing it was 5 stars More

by AVIMOR30 Verified Customer Verified Customer

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I just bought the car and did not need all the works and definitely did not need new wiper blades and they did not put any fluid in the window washer tank! Believe me when I say personnel friendly But I f definitely did not need new wiper blades and they did not put any fluid in the window washer tank! Believe me when I say personnel friendly But I felt ripped off and shared it with all of my Mercedes owning friends. I am planning on dumping this car and getting a Genesis More

by Mary Anselmo Verified Customer Verified Customer

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Tom Lood and this dealership went to bat and beyond expectations in standing up for us on a manufacturing defect that took place on our 2019 Mercedes C300. Thanks to their efforts the entire repair w expectations in standing up for us on a manufacturing defect that took place on our 2019 Mercedes C300. Thanks to their efforts the entire repair was reimbursed to us resulting in no charges out of pocket. They stand up for their loyal customers that’s for sure. Thank you Brad and Cindy Laatsch More

by BLAATSCH Verified Customer Verified Customer

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I have always had a great experience with Service at Autohaus. I have worked with Tom Lood for years and he is professional and communicates very well. I am very happy with Autohaus! Autohaus. I have worked with Tom Lood for years and he is professional and communicates very well. I am very happy with Autohaus! More

by LEAHBAILEY1212 Verified Customer Verified Customer

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They always take quick care of me whenever I drive into service. I have been going to Autohouse for over 50 years. service. I have been going to Autohouse for over 50 years. More

by JPK1 Verified Customer Verified Customer

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I have been going to Autohaus for over 10 years now. They are exceptional in providing a superior customer experience. Tom was extremely helpful and great, as always.. Thanks to Tom, Cindi and the enti They are exceptional in providing a superior customer experience. Tom was extremely helpful and great, as always.. Thanks to Tom, Cindi and the entire group. More

by ZAHIDRANDHAWA Verified Customer Verified Customer

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