Tom Lood | Page 6

Taking way, way too long to fix problem. I suggested a fix three weeks ago, which they are just now trying. I suggested a fix three weeks ago, which they are just now trying. More

by JSHERDEN Verified Customer Verified Customer

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Very good service on my c 300 car Eddie Garcia is the best.thank you best.thank you More

by vlato Verified Customer Verified Customer

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Provided excellent and reliable service. The estimate was right on the money. I am very satisfied. The estimate was right on the money. I am very satisfied. More

by oamount Verified Customer Verified Customer

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Tom Lood is both professional and kind. His explanations are concise to a level of which I’m able to comprehend! A special shout out to Oleg, my sales person, who is always available an His explanations are concise to a level of which I’m able to comprehend! A special shout out to Oleg, my sales person, who is always available and eager to answer and assist with a smile and sense of humor! More

by RNKANNE Verified Customer Verified Customer

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Tom Lood my service consultant was excellent. Kept in touch and advocated on my behalf to be sure I was completely satisfied. The service department is great in general and has been terrific ev Kept in touch and advocated on my behalf to be sure I was completely satisfied. The service department is great in general and has been terrific every time I have brought in my car. More

by AR_MILLER Verified Customer Verified Customer

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Tom Lood is excellent. Attentive and informative. Great at communications whether by phone or text. I highly recommend Tom and Autohaus on Edens. Attentive and informative. Great at communications whether by phone or text. I highly recommend Tom and Autohaus on Edens. More

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Todd is always kind, professional, and is the only reason I go to Autohaus. My car is in good hands and I am taken care of in an efficient manner! It was my first time meeting Jenny and she is very kind and I go to Autohaus. My car is in good hands and I am taken care of in an efficient manner! It was my first time meeting Jenny and she is very kind and personable. Thank you Todd and Jenny! More

by Hina Ahad Verified Customer Verified Customer

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Service at Autohaus on Edens is great. Tom Look, the service advisor, is really customer focused. His communications were great - told me what services car needed, how much it would cost Tom Look, the service advisor, is really customer focused. His communications were great - told me what services car needed, how much it would cost, and when it would be done. Also handled the loaner car and actually called me when service was completed so that i could pick up my car. I highly recommend Autohaus on Edens if you are looking to get your Mercedes serviced More

by ETROLLEY Verified Customer Verified Customer

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Tom Lood makes the entire process easy. A loner, frequent updates and prompt service. I come to the dealership because of him. A loner, frequent updates and prompt service. I come to the dealership because of him. More

by Bolgerlaw Verified Customer Verified Customer

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Tom Lood wrote up my order. He is a perfect example of how a quality and exceptional service writer becomes an excellent public relations person for a dealership. He was very th He is a perfect example of how a quality and exceptional service writer becomes an excellent public relations person for a dealership. He was very thorough in discussing what was needed, as well as the cost involved. It’s employees such as town that will keep a customer coming back for both cars in service to a dealer. More

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