Check out Tom Lood's reviews on DealerRater

August 13, 2025

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Clean and accommodating. Friendly and knowledgeable. Precise and experienced. I was very happy with my experience. Friendly and knowledgeable. Precise and experienced. I was very happy with my experience. More

by dan_braasch

Verified Customer

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Workmanship

Service Time

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Recommend Dealer

Yes

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Aug 30, 2025 -

Autohaus on Edens responded

Thank you so much for taking the time to complete our survey! We're thrilled to hear that you had a positive experience with service department. Your feedback means a lot to us and helps us continue to improve. We appreciate your support and are committed to providing the best possible experience for all of our customers. If you have any further suggestions or comments, feel free to share them with us.

August 02, 2025

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Employee Rating

Usually service is wonderful but this time, the service agent took a long time to respond to my request, was not available when I finally got through and then made me uncomfortable with how long I needed a agent took a long time to respond to my request, was not available when I finally got through and then made me uncomfortable with how long I needed a loaner that the other agent agreed to. It made it awkward. Additionally, dropping the car off and picking up the loaner took 30 minutes. More

by MWSCHEYER

Verified Customer

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Workmanship

Service Time

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Recommend Dealer

Yes

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Aug 30, 2025 -

Autohaus on Edens responded

Thank you so much for taking the time to complete our survey! We're thrilled to hear that you had a positive experience with service department. Your feedback means a lot to us and helps us continue to improve. We appreciate your support and are committed to providing the best possible experience for all of our customers. If you have any further suggestions or comments, feel free to share them with us.

July 28, 2025

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Employee Rating

The service department is great. I visited twice in the last week and they are always wonderful to deal with. I visited twice in the last week and they are always wonderful to deal with. More

by FLOYD.MANDELL

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Eddie Garcia, Ken Dunaway, Cindi Link, Ryan Mulhern , Nancy

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Aug 06, 2025 -

Autohaus on Edens responded

Thank you so much for taking the time to complete our survey! We're thrilled to hear that you had a positive experience with service department. Your feedback means a lot to us and helps us continue to improve. We appreciate your support and are committed to providing the best possible experience for all of our customers. If you have any further suggestions or comments, feel free to share them with us.

July 17, 2025

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Employee Rating

Excellent service and great communication from Tom and the team. The car was repaired on time as promised and was nicely washed . the team. The car was repaired on time as promised and was nicely washed . More

by R.FRIEDMANRODRIGUEZ

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Cindi Link

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Jul 28, 2025 -

Autohaus on Edens responded

Thank you so much for taking the time to complete our survey! We're thrilled to hear that you had a positive experience with service department. Your feedback means a lot to us and helps us continue to improve. We appreciate your support and are committed to providing the best possible experience for all of our customers. If you have any further suggestions or comments, feel free to share them with us. Thanks again for your valuable input!

July 16, 2025

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Employee Rating

Always very friendly and professional. They make it easy and the work is great and on time! They make it easy and the work is great and on time! More

by JERRY@LIPLAWFIRM.COM

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Eddie Garcia, Ken Dunaway, Cindi Link, Ryan Mulhern , John Morsy

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Jul 28, 2025 -

Autohaus on Edens responded

Thank you so much for taking the time to complete our survey! We're thrilled to hear that you had a positive experience with service department. Your feedback means a lot to us and helps us continue to improve. We appreciate your support and are committed to providing the best possible experience for all of our customers. If you have any further suggestions or comments, feel free to share them with us. Thanks again for your valuable input!

July 14, 2025

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Employee Rating

The service was excellent. Quick, fairly priced, done correctly and we had great communication and updates from Tom Quick, fairly priced, done correctly and we had great communication and updates from Tom More

by michaelahoward

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jul 14, 2025 -

Autohaus on Edens responded

Thank you so much for taking the time to complete our survey! We're thrilled to hear that you had a positive experience with service department. Your feedback means a lot to us and helps us continue to improve. We appreciate your support and are committed to providing the best possible experience for all of our customers. If you have any further suggestions or comments, feel free to share them with us. Thanks again for your valuable input!

July 11, 2025

Dealership Rating

Employee Rating

Excellent service. Tom Lood is amazing. He helped me with everything I needed and his communication was outstanding Tom Lood is amazing. He helped me with everything I needed and his communication was outstanding More

by RACHELRUBIN24

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jul 14, 2025 -

Autohaus on Edens responded

Thank you so much for taking the time to complete our survey! We're thrilled to hear that you had a positive experience with service department. Your feedback means a lot to us and helps us continue to improve. We appreciate your support and are committed to providing the best possible experience for all of our customers. If you have any further suggestions or comments, feel free to share them with us. Thanks again for your valuable input!

June 18, 2025

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Employee Rating

First this dealership sold me my car and then they provided excellent service. I love the fact that they wash my car after service and before they return it to me. provided excellent service. I love the fact that they wash my car after service and before they return it to me. More

by harper.chuck

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Eddie Garcia, Ken Dunaway, Cindi Link, Ethan Andersen, Aldo Cordova, Samantha Lewis , Eduardo Garcia Ortiz, Alexander Montoya, John Morsy

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Jun 24, 2025 -

Autohaus on Edens responded

Thank you so much for taking the time to complete our survey! We're thrilled to hear that you had a positive experience with service department. Your feedback means a lot to us and helps us continue to improve. We appreciate your support and are committed to providing the best possible experience for all of our customers. If you have any further suggestions or comments, feel free to share them with us. Thanks again for your valuable input!

June 16, 2025

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Employee Rating

My service appointment with Tom Lood went perfectly. Job was done right and car was clean and ready when promised. Job was done right and car was clean and ready when promised. More

by MUDCARGT

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jun 24, 2025 -

Autohaus on Edens responded

Thank you so much for taking the time to complete our survey! We're thrilled to hear that you had a positive experience with service department. Your feedback means a lot to us and helps us continue to improve. We appreciate your support and are committed to providing the best possible experience for all of our customers. If you have any further suggestions or comments, feel free to share them with us. Thanks again for your valuable input!

June 13, 2025

Dealership Rating

Employee Rating

Very professional thorough and proactive. Service professionals were first class and attentive. Very positive experience Service professionals were first class and attentive. Very positive experience More

by BRUCE54

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jun 16, 2025 -

Autohaus on Edens responded

Thank you so much for taking the time to complete our survey! We're thrilled to hear that you had a positive experience with sales. Your feedback means a lot to us and helps us continue to improve. We appreciate your support and are committed to providing the best possible experience for all of our customers. If you have any further suggestions or comments, feel free to share them with us. Thanks again for your valuable input!

Tom Lood | Page 6

Service Advisor

Autohaus on Edens

762 Reviews of Tom Lood

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