Tom Lood
Tom Lood at Autohaus on Edens

Tom Lood | Page 9

Service Advisor

Autohaus on Edens

1600 Frontage Rd
Northbrook, IL 60062

Contact Me
4.9
731 Reviews

I have enjoyed 26 years of working as a Mercedes Benz rep and assisting our customers with their automotive needs. I feel a genuine feeling of satisfaction and happiness knowing I have helped people needing assistance and being able to put a smile on their face.

Dealership Experience

13 yrs, 8 mos

Industry Experience

38 yrs, 3 mos

4.9

731 Reviews

Write a Review

731 Reviews of Tom Lood

September 13, 2024

Dealership Rating
Employee Rating

Tom Lood has been my Service Advisor for 13 years. Because of his dedication and professionalism, I will continue to visit Autohaus on Edens. He has taken the time to get to know me and my car needs More

by the5toriumis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Eddie Garcia

September 13, 2024

Dealership Rating
Employee Rating

Clean nice place with friendly and helpful staff. Good communication about services performed or proposed. More

by vbsmelyansky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

September 12, 2024

Dealership Rating
Employee Rating

Amazing personalized service! ! Tom, Ken and team go above and beyond to get everyone, not just me, back on the road! More

by HappyCustomer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ken Dunaway , TB, Cindy

August 23, 2024

Dealership Rating
Employee Rating

Tom was a great help to me during my service of my car. I’ve had a very good experience at Autohaus More

by VIDESHP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

August 22, 2024

Dealership Rating
Employee Rating

A pleasant, professional experience, with updates and easy drop off and pick up on a day of my choosing. More

by LHYMAN0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nicholas Maniatis- 5 stars

August 21, 2024

Dealership Rating
Employee Rating

thank you for the service; it's a pleasure to work with you) bye-bye More

by MARINA11111
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

August 17, 2024

Dealership Rating
Employee Rating

Excellent people to work with. Especially Tom Lood. Very professional, knowledgeable and respectful. Great guy to work with More

by world.joe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

July 12, 2024

Dealership Rating
Employee Rating

Service rep Tom Lood got me In/out in timely manner on busy day much appreciated More

by DADEVIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

July 11, 2024

Dealership Rating
Employee Rating

Excellent quality of service and work on the car. Always feels welcomed and like a valued customer. Excellent communication throughout the whole process. More

by MADIGAN.TM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Eddie Garcia, Cindi Link , John Morsy

July 04, 2024

Dealership Rating
Employee Rating

Prompt and Courteous Service. Fixed the problem and explained everything . Waiting area was great - good selection of coffee. More

by parusharmamd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
...
9
...

Dealership Inventory (273 Vehicles)

used 2022 Mercedes-Benz GLC 300 car, priced at $32,444
2022 Mercedes-Benz GLC 300
used
Lunar Blue Metallic exterior
Automatic
All-wheel Drive
used 2022 Mercedes-Benz GLE 350 car, priced at $42,994
2022 Mercedes-Benz GLE 350
used
MANUFAKTUR Diamond White Bright exterior
Automatic
All-wheel Drive
new 2026 Mercedes-Benz GLE 350 car, priced at $71,335
2026 Mercedes-Benz GLE 350
new
Black exterior
Automatic
All-wheel Drive
used 2026 Mercedes-Benz GLC 300 car, priced at $53,984
2026 Mercedes-Benz GLC 300
used
Graphite Gray Metallic exterior
Automatic
All-wheel Drive
new 2026 Mercedes-Benz E-Class car, priced at $82,290
2026 Mercedes-Benz E-Class
new
Black exterior
Automatic
All-wheel Drive
used 2023 Mercedes-Benz GLB 250 car, priced at $33,463
2023 Mercedes-Benz GLB 250
used
Black exterior
Automatic
All-wheel Drive