Tom Lood
Tom Lood at Autohaus on Edens

Tom Lood | Page 10

Service Advisor

Autohaus on Edens

1600 Frontage Rd
Northbrook, IL 60062

Contact Me
4.9
731 Reviews

I have enjoyed 26 years of working as a Mercedes Benz rep and assisting our customers with their automotive needs. I feel a genuine feeling of satisfaction and happiness knowing I have helped people needing assistance and being able to put a smile on their face.

Dealership Experience

13 yrs, 8 mos

Industry Experience

38 yrs, 3 mos

4.9

731 Reviews

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731 Reviews of Tom Lood

July 03, 2024

Dealership Rating
Employee Rating

Love the team! Eddie has always been my go to. Had my back every time.. But Tom and Ken are great, too! More

by NNPECK
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Recommend Dealer
Yes

Other Employees Tagged: Eddie Garcia, Ken Dunaway

July 01, 2024

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They are very nice when they greet you, give you a nice loaner and try to get your car back in a reasonable amount of time More

by LLOYDSHAPIRO1
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Recommend Dealer
Yes

June 25, 2024

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They are professional and always keep you updated about the progress on your car. And they inform and advise if anything need to be done on your car soon. More

by RIHAD10
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Recommend Dealer
Yes

Other Employees Tagged: Eddie Garcia, Cindi Link, Ryan Mulhern, Nedim Omeragic , Jorge Gomez, John Morsy, Alejandro Sanchez, Jessica Tekien, Juvenal Torres

June 24, 2024

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Tom Lood service person has always helped me. Even when delayed time for car to be ready, makes sure I know how things are progressing. More

by BWGOLF
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Recommend Dealer
Yes

June 11, 2024

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Excellent service! It's always a pleasure to work with Tom Lood. He is professional, polite and friendly. More

by Izabela Kaczerzewska
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Recommend Dealer
Yes

June 01, 2024

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It is always a pleasure working with. He genuinely care about resolving the issue at hand and making sure it is taken care of. More

by EDWINNG128
Recommend Dealer
Yes

May 30, 2024

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Tom Lood always takes care of us and the service there is amazing! Even when we don't have an appointment they take care of urgent matters in a very efficient and professional way. More

by Deimile
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Recommend Dealer
Yes

May 29, 2024

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Tom was extremely attentive and managed the service process very professionally. Very timely and effective More

by BRUCE54
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Recommend Dealer
Yes

Other Employees Tagged: Jorge Gomez

May 28, 2024

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Tom Lood greeted me warmly, and expedited my service as quickly as possible. I needed new tires. Thanks to the warranty on previous tires it only cost me an alignment. I had my car back in a couple days. T More

by dan_braasch
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Recommend Dealer
Yes

May 25, 2024

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Tom Lood provided excellent service. Great communication about the status of the vehicle, very responsive, and excellent knowledge of the vehicle shown by responding to detailed service More

by katy5
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Recommend Dealer
Yes
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