Tom Trout | Page 13

Absolutely and purly; AWESOME!!! Purchasing and new car was a most relaxing experience. Actually we purchase 2; one Avalon and one Camry. They all listened to me and what I wanted a Purchasing and new car was a most relaxing experience. Actually we purchase 2; one Avalon and one Camry. They all listened to me and what I wanted and did not attempt to influence me otherwise; because I knew what we wanted. The General Manager Monte and Sales Rep Taylor stayed right on top of each discussion and promise. Tyler, the Finance Manager was a pure pleasure. Explain all my options without influence, but made sure we understood. More

Print

Best Service Department Cleveland Toyota consistently treats me well. I have been coming to Cleveland for service since 2005. I won’t go anywhere else! I get discounts almos Cleveland Toyota consistently treats me well. I have been coming to Cleveland for service since 2005. I won’t go anywhere else! I get discounts almost every time and the costs are reasonable. My car just tripped 200,000 miles. I have needed no repairs because the service department takes such good care of my car. Now that is Toyota QUALITY! More

Print

The best car buying experience. Hands down. I had a 2017 Tacoma that was messed up by another competitor car dealership just down the road from Toyota of Cleveland. Toyota was given the truck to I had a 2017 Tacoma that was messed up by another competitor car dealership just down the road from Toyota of Cleveland. Toyota was given the truck to work on and during the process of having the 2017 Tacoma repaired we decide to trade it for a 2018 Tacoma. The people at Toyota of Cleveland were extremely kind and fast at finding me the specific truck that I wanted even going out of their way to have it in under 2 days from Knoxville. Cindy McMichan and the Sales Manager, Justin Hall were absolutely the best people to work with. No frills, no haggling, and no problems! Always made it a point to talk and answer any questions we had! I would and will recommend Toyota of Cleveland to everyone I know and my Father will as well. Also Anthony in service was excellent to work with on my 2017 Tacoma and I will be bringing my new 2018 Tacoma to Toyota of Cleveland for future service! More

Print

Highlander Great service. Tom Trout and the service dept. are great. I have used this service center for years. I would highly recommend them. Top quality. Great service. Tom Trout and the service dept. are great. I have used this service center for years. I would highly recommend them. Top quality. More

Print

New Car Love this place!!!! Just bought a 2018 C-HR and I absolutely love it....Our salesman, Greg Bain is the best at what he does, very easy to work with, v Love this place!!!! Just bought a 2018 C-HR and I absolutely love it....Our salesman, Greg Bain is the best at what he does, very easy to work with, very personable and always able to get us what we need, very professional and pleasant. As long as I'm buying Toyota's this is the place for me, hands down!! More

Print

Went above and beyond When I’d lost a key I can happily report that buying the key replacement coverage paid off. A new key for my new RAV4 would have been $470 but instead When I’d lost a key I can happily report that buying the key replacement coverage paid off. A new key for my new RAV4 would have been $470 but instead cost ZERO. Additionally the service guy happily synced my phone again for me, showed me how to remove back seat headrests when I want and the cargo cover. Finally he took a few minutes to easily tutor me on my Navigation System. I was extremely pleased with the friendly thorough beyond the pale Service. More

Print

New 2018 Camry SE Mason was great to work with............courteous, friendly, knowledgeable, professional, patient, and not pushy. Tom Trout is a jewel. He is hones Mason was great to work with............courteous, friendly, knowledgeable, professional, patient, and not pushy. Tom Trout is a jewel. He is honest and very knowledgeable and helped me understand maintenance requirements on our new Camry. I have known Tom for a long time since the mid 1980s. More

Print

Friendly Staff I must say that I am impressed with the prpfessional way the staff at Toyota of Cleveland conducts themselves with customers. From introductions to s I must say that I am impressed with the prpfessional way the staff at Toyota of Cleveland conducts themselves with customers. From introductions to selecting the right vehicle to closing the deal - the car buying experience here will not disappoint a person. The service department follows this same approach as well. I would be very happy to recommend this dealership to friends and family. More

Print

One of the Best! LandCruiser Stockton is very knowledgeable and personable person. He is one of the best sales associates I’ve dealt with. He knows his products and does a fabulou Stockton is very knowledgeable and personable person. He is one of the best sales associates I’ve dealt with. He knows his products and does a fabulous job presenting them. I’ve been buying vehicles at TOC for years everyone there has your best interest in mind and want to make sure your happy with your purchase. From the owner, sales, finance, and service department they are all great people to deal with, you cannot go wrong with choosing this dealership. Ask for Stockton when you arrive and you will be very happy you did! More

Print

If Employees make the company, this company is made WELL Have done business with these folks for many years, always helpful, fair, professional They most always get it right the first time but if not they Have done business with these folks for many years, always helpful, fair, professional They most always get it right the first time but if not they will take care of any problems promptly. It's very rare to find a company that truly cares about their customers but its not the company that can take the credit, its the employees but then again they are the company. 1. GREG BAIN... 100% (My salesman). In all my years involved in management as National Sales Manager for a Nationwide Sales Company, you will not find a more down to earth sales person and having hired hundreds of salesman believe me I know what makes a good salesman, he knows his business and above all he is honest. 2 . JOEY ABDULLAH (Manager of the sales department.) very high energy person, a really "Can Do" guy. very easy to work with, you will not have a more professional manager help you . It is very important to have people like this that you can count on to take good care of you. 3. TOM TROUT (Head of the service department) "Extremely helpful" and just a heck of a nice guy, if you are like me and like knowing that a service department is efficiently run, and is on top of things when it comes to managing and hiring service technicians that are making customers happy, then its Tom you want. 4 ZACH ROARK (Service Technician ) Great guy & Very efficient, personable and lends himself to making sure your taken care of and makes sure all your needs are met, you will leave your car with him and have confidence that it is in good hands. 5. MIKE COVINGTON Works with you for financing and making sure you understand what there is to know about your purchase and warranties, if any, really nice guy! talk to him for the financing needs; More

Print