Tomy Vithayathil | Page 3

It was a great experience. Everything was handled smoothly and as quick as possible. This is my second purchase from them and they have a customer for a lifetime now smoothly and as quick as possible. This is my second purchase from them and they have a customer for a lifetime now More

by Dynodan91 Verified Customer Verified Customer

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Great dealership I will recommend to friends and family Great dealership I will recommend to friends and family Best buying experience If you want to get the best deal go to Eastchestr Chrysler Jeep Great dealership I will recommend to friends and family Best buying experience If you want to get the best deal go to Eastchestr Chrysler Jeep in the Bronx More

by RAFAYORK16 Verified Customer Verified Customer

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Eastchester Chrysler Jeep Dodge Ram is always professional and always does great work. From the time you pull in until the time you leave satisfied. professional and always does great work. From the time you pull in until the time you leave satisfied. More

by DEXTERWJR1 Verified Customer Verified Customer

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Unable to get through phone lines, and unable to get someone to assist with concerns. When the call is transferred the phone rings and sends you to voicemail. someone to assist with concerns. When the call is transferred the phone rings and sends you to voicemail. More

by aidasanchez746 Verified Customer Verified Customer

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Excellent car. Couldn't be happier! My daughter will be thrilled when she finds this 2021 Jeep Compass Limited in the driveway on the morning of her 17th birthday! thrilled when she finds this 2021 Jeep Compass Limited in the driveway on the morning of her 17th birthday! More

by JOHNANDSANDY051801 Verified Customer Verified Customer

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I had a great experience at this dealership. All where friendly answering all my questions. Umoh Uwemedimoh was very helpful Thanks for the new Jeep Gladiator. friendly answering all my questions. Umoh Uwemedimoh was very helpful Thanks for the new Jeep Gladiator. More

by Jk10314 Verified Customer Verified Customer

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We were able to test drive and leave the dealership with the car within 24 hours. The car is great and we felt like we got a fair deal. the car within 24 hours. The car is great and we felt like we got a fair deal. More

by lramnarase Verified Customer Verified Customer

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Initial experience was great via email. The dealership was not as smooth and I did not receive the deal I agreed to. My initial deal was for first month and DMV down. When I arrived at the dealership the was not as smooth and I did not receive the deal I agreed to. My initial deal was for first month and DMV down. When I arrived at the dealership there was an acquisition fee added. Had I known about this fee I would have not gone ahead with my purchase. More

by cvollaro10 Verified Customer Verified Customer

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Price was a bit high for an oil change when mostly all checks were visual. I tried to ask a question by text without success. Also, when I was checking out with the associate another associate interrupted checks were visual. I tried to ask a question by text without success. Also, when I was checking out with the associate another associate interrupted our coversation to ask about pizza and my associate answered her while she was talking to me. When I started up my car the oil light still appeared and I had to go back inside to get it reset. More

by divabrown Verified Customer Verified Customer

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I closed on a 2021 Cherokee on 9/21. 16 days later the car disabled at mid-nite on a cold overnight in NYC. I had to contact roadside asst, as the vehicle had to be towed. Based on roadside assistance int car disabled at mid-nite on a cold overnight in NYC. I had to contact roadside asst, as the vehicle had to be towed. Based on roadside assistance intervention, it appeared that the starter or fuel pump on the vehicle failed. Coincidentally, I was 3miles from where I purchased, EASTCHESTER CHRYSLER, Bronx, NY. By the time the tow was complete, it was 3am. I waited for 4.5hrs in the car with no heat since the car would not start until service opened. At that time, after all the inconvenience, frustration n annoyance, I was advised by service that I would have to wait 4-5hrs for them to check the car before I could be approved for a loaner vehicle. My experience with other vehicle brands have never been one where they imposed such an outrageous idea. Adding insult to injury is the fact that there was attempt to blame the car failure on me, as a service rep stated, "there could be outside influences". Their suggestion was that I could have put in the wrong gas, more absurdity! In all, there was no value placed on me being a new car buyer, no overall customer empathy or satisfaction. They were not even willing to give me a ride to my place of residence. The only thing that was offered to me was a ride to any place in the same district, meaning in the Bronx. I had to come out of pocket to pay $35 dollars just to get home, still tired n odorous from the day before. Afterwards, I reached out to corporate customer care and still resolve has been slow. I would not recommend anyone to purchase or service their vehicle at this location. The response to my ordeal has resulted in further undue hardship and stress. It is as if I have been left by the curbside to die, as they continued to stick the knife in deeper to my wounds. Anyone reading this review, if you are looking for a commitment to customer satisfaction or care, you probably will have to do jumping jacks or somersaults to get it from the people working at this location. More

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