Tony Cole | Page 5

I met Tony Cole and he was phenomenal. He explained to me what he was going to do to my vehicle and he k kept his word. He explained to me what was wrong with my vehicle and what my vehicl He explained to me what he was going to do to my vehicle and he k kept his word. He explained to me what was wrong with my vehicle and what my vehicle needs. He also put it order on how I should have it done with the price. I told him that I would be bringing my vehicle back to him for the repairs. More

by RUDDT1956 Verified Customer Verified Customer

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Treats my old car like it is a Gem. It is a 2007 and they seem to like seeing it come into the shop. It is a 2007 and they seem to like seeing it come into the shop. More

by DIANNASCHILKE Verified Customer Verified Customer

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First time using this service department- easy drop off and very nice people! I will definitely return and recommend. Robyn and very nice people! I will definitely return and recommend. Robyn More

by robynweiss3 Verified Customer Verified Customer

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Service Dept is always top-notch. Don and Tony make the dealership proud and are the reason we don’t go anywhere else. Don and Tony make the dealership proud and are the reason we don’t go anywhere else. More

by lindag Verified Customer Verified Customer

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I love taking my car to Mercedes-Benz of Salem for service! Every visit is something I actually look forward to because the staff always takes such great care of me. From the moment I walk in, they ma service! Every visit is something I actually look forward to because the staff always takes such great care of me. From the moment I walk in, they make me feel like a valued customer and go above and beyond to ensure everything is perfect. The team is professional, attentive, and they truly make me feel special every time. I can always trust that my car is in excellent hands. Highly recommend them for both exceptional service and a top-notch customer experience! More

by CHONA_BROWN Verified Customer Verified Customer

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I've been told never go to the dealership to get your car repaired for decades but Mercedes of Salem is the exception to the rule. Top notch repairs and the type of customer service that is incomparable. repaired for decades but Mercedes of Salem is the exception to the rule. Top notch repairs and the type of customer service that is incomparable. More

by HARLEM.QUILANO Verified Customer Verified Customer

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Service center staff were extremely professional and thorough when inspecting my vehicle. The advice they shared with me helped me make an informed decision on the purchase of my car from a private part thorough when inspecting my vehicle. The advice they shared with me helped me make an informed decision on the purchase of my car from a private party. More

by GIANNICGUI Verified Customer Verified Customer

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All of a sudden my car wouldn't start I was all by myself and was without roadside assistance. My first call was to the person I trust most with my car: Don Post in the service department at Mercedes myself and was without roadside assistance. My first call was to the person I trust most with my car: Don Post in the service department at Mercedes of Salem. That was the only call I had to make that day. After that it was like magic; someone from the dealer came quickly to attempt to jump start my car and after a tow truck. Since it didn't start Mercedes sent their roadside assistance, who then sent a tow truck to take my car to Mercedes of Salem. Since I was car-less they also offered a $100 voucher for a "FREE" Lyft ride anywhere I needed to go. In three days she was fixed with a new starter, even though the part was not in stock There was a few facts that stand out for me: I paid nothing for the extra roadside assistance service and honestly that's a huge savings. Secondly, I didn't feel alone, stuck and without help. Thank You Donofrio Family.....and Mercedes Service Dept! More

by Donna G Verified Customer Verified Customer

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Always only the best auto and customer service. This is the only place I trust with my Mercedes! Shoutout to the entire team, who make service visits feel like a boutique experience rather than a m This is the only place I trust with my Mercedes! Shoutout to the entire team, who make service visits feel like a boutique experience rather than a mechanical transaction. More

by OLGA.KUZMIN Verified Customer Verified Customer

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Years of positive experiences with Don and the others. We keep our cars longer and they make that possible. We keep our cars longer and they make that possible. More

by Oliver Verified Customer Verified Customer

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