Tony Hooman | Page 9

Definitely not a 5 star dealership! Told me they couldn’t put the radiator on because there’s no space, took it to caliber 20 minutes after and they were able to put in less than 2 minu Told me they couldn’t put the radiator on because there’s no space, took it to caliber 20 minutes after and they were able to put in less than 2 minutes without entering the collision center! Wish I could give them 0 start not even one! More

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They went way above and beyond what anyone could have expected to help my brother when he had to get a new car. My brother is a high functioning autistic person (Asbergers) who has definitely had some expected to help my brother when he had to get a new car. My brother is a high functioning autistic person (Asbergers) who has definitely had some struggles in life. I will always be grateful to the team at Five Star Subaru of Grapevine, from the General Manager, Sales Manager and Service Manager. for taking such good care of him. You couldn't hope for any better people. If I had to use only one word to describe Five Star Subaru I would say "Integrity". More

by lindav Verified Customer Verified Customer

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Chief was very pleasant and helped me find exactly what I was looking for. He went above and beyond to get my vehicle ready as soon as possible. Everyone I interacted with was incredibly nice and helpful. It was looking for. He went above and beyond to get my vehicle ready as soon as possible. Everyone I interacted with was incredibly nice and helpful. It was a nice experience to feel welcomed and not pressured at any moment. I knew what I wanted, Chief found one that was in transit, two days later I drove it home; very smooth experience. Thanks! More

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We’ve purchased 4 cars here within my family. I will never buy another car that’s not from 5 Star Subaru. never buy another car that’s not from 5 Star Subaru. More

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The facilities were nice and the dealer I worked with, John Michael, was very helpful. John Michael, was very helpful. More

by cwebber0 Verified Customer Verified Customer

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Awesome service and friendly staff , from Michael the seller person who was there from day I ordered the vehicle until day day that it was delivery. In between that time he always kept in touch giving me seller person who was there from day I ordered the vehicle until day day that it was delivery. In between that time he always kept in touch giving me updates.The dealer including the Manager were just excellent and very professional! Even days after my purchase I keeps receiving calls and text messages on my purchase. This dealer is something new for me I have never experience this kind of customer service. I believe that we will continue doing business with FiveStarts SUBARU in a near future. Michael just went above and beyond the call of duty ! Excellent human being and a very special young man that should be commended for his outstanding work ! Tony the General Manager was just a great treat to share some time with him just talking about everything from the Subaru to some USA historic ! I have never Expiriance talking to a GM during a car purchase and that was a BIG PLUS in my book. The dealer is clear and beautiful including the bathroom. Plain simple I was just very impressed and happy to choose FiveStarts for my first but no last SUBARU. ( For future consideration : The $500 military discount was only Offer for veterans getting out the service in the last 12 months! We are Army veterans for life not just 12 months after leaving the service .Just consider offering those $500 discount to all veterans because we all deserve it! ( Also First responders like myself as a Federal Law Enforcement Officer Retired should be included)Other than that Thanks God Bless and God Bless the USA . More

by jose_correarivera Verified Customer Verified Customer

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Sales staff kept us updated on the status of our order. When the car arrived earlier than expected, car was prepped and delivered to us the next day. Outstanding experience so far and will definitely recom When the car arrived earlier than expected, car was prepped and delivered to us the next day. Outstanding experience so far and will definitely recommend this dealer to all my friends. More

by RWP2017 Verified Customer Verified Customer

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Excellent interaction with all staff from initial interest in the vehicle to post sales follow up. There was no back and forth and no over promises. interest in the vehicle to post sales follow up. There was no back and forth and no over promises. More

by amolmishal1 Verified Customer Verified Customer

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The service manager was kind enough to tell me the The service manager was kind enough to tell me the slowest part of the day so I could get in on walk in service. This is my 5th Subaru and I was due The service manager was kind enough to tell me the slowest part of the day so I could get in on walk in service. This is my 5th Subaru and I was due for my first 6000 mile service on it. Before I could get scheduled I got a nail in the sidewall of the drivers rear tire. So I needed to get in quickly. I got there and Sean was my advisor and they did my service which included the tire rotation. So it made it easy to check the tires. They quoted me a price to replace the tire that was more than fair. I mean everyone talks about the dealer being expensive and I have not found that to be true at all. I had a price from Discount tire when I stopped in two days earlier to get air. The dealer at Five Star Subaru quoted a price to replace the same exact tire at 55% less than Discount. Even though it was a great price you can't help be a bit frustrated because you had the bad luck to get a road hazard on a brand new Subaru tire. I guess we looked frustrated as we were checking out. I always purchase the extended service package on my Subaru because it is such a good value. The advisor Dyson said we got this for you this time, and they rolled in the cost of replacing the tire for me. That is the service you get at 5 Star. I am not just saying that because I saved on the tire. The place is always spotless, the people from the sales rep to receptionist is always like your friend. I stop by and grab a coffee sometimes and visit with them. Just the best bunch you ever experience. Switched my business here the first day they opened and it has been awesome every since Thanks Rick Gray More

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Came in for an oil change. Got My Vehicle in right Came in for an oil change. Got My Vehicle in right away. Even washed it came out and told me everything that the vehicle may need in the future. Ve Came in for an oil change. Got My Vehicle in right away. Even washed it came out and told me everything that the vehicle may need in the future. Very pleasant experience More

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