Tony Hooman | Page 10

This is the place where "BUYER BEWARE" is the greatest asset you have when purchasing a used vehicle! Front line sales personnel are great, but the sales management and used car prep and service managemen asset you have when purchasing a used vehicle! Front line sales personnel are great, but the sales management and used car prep and service management are not trustworthy. IF they promise to fix an issue prior to delivery, they attempt to Southern Engineer the repair, take weeks to complete it, or just do not do it at all, replying, "I just said I'd see what it costs", which is an outright lie! They CLEAR trouble codes so they do not show up again for 50-100 miles, which is normally after test driving and purchase. This constitutes DECEPTIVE TRADE PRACTICES!!!! After paying a Premium Price for a vehicle, which I had little issue with because it was a present for my wife, I had to wait 3 1/2 weeks to get delivery because the management did not want to pay for replacing parts that made the vehicle dangerous. Then a few days later the trouble codes started 'magically' popping up. I took it to the manufactures dealership and it cost me close to $6,000 more dollars to have all the issues fixed or replaced. DO NOT BUY A USED CAR HERE!!!! You may not live to regret it!!!! More

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Everyone we interacted with at Five Star Subaru was awesome. No complaints! All were informative and helpful. awesome. No complaints! All were informative and helpful. More

by ted26 Verified Customer Verified Customer

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We had the pleasure of working with Spencer for our first Subaru purchase. He was patient, informative, and responsive. The general manager, Tony, even took the time to meet us and thank us for our purchase. Subaru purchase. He was patient, informative, and responsive. The general manager, Tony, even took the time to meet us and thank us for our purchase. We couldn’t have been more satisfied with the customer service, and of course, our new Subaru addition. 5/5 recommend! More

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This vehicle purchase was the easiest most pleasurable car buying experience of my adult life. 5 Star is the Dealership and RATING 🌟🌟🌟🌟🌟 Great people great value, 0 pressure tactics. The Pack Family car buying experience of my adult life. 5 Star is the Dealership and RATING 🌟🌟🌟🌟🌟 Great people great value, 0 pressure tactics. The Pack Family and their staff have very high ethical standards and approaches. More

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Honestly, I hate the car buying process, but Five Star Subaru made this the easiest, cleanest purchase I've ever made. Everyone we interacted with at the dealership was courteous and helpful. Plus we love Subaru made this the easiest, cleanest purchase I've ever made. Everyone we interacted with at the dealership was courteous and helpful. Plus we love our Crosstrek! I would highly recommend this dealership. More

by angela.chandler Verified Customer Verified Customer

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This is our second purchase in a year from Five Star Subaru of Grapevine (first for my son, now for me). Wow. I may never buy a car anywhere else! I emailed the dealership through the car buying p Subaru of Grapevine (first for my son, now for me). Wow. I may never buy a car anywhere else! I emailed the dealership through the car buying program of a local DFW radio personality on Thursday. I didn't hear back so I followed up with them Saturday morning. My initial email must've gotten lost in the interwebs, which is no big deal. It happens. I had a specific 2019 Subaru Outback Limited I was looking at on the Certified Pre-owned lot. Our sales person, Darrell Cooper, jumped on it, trying to help me. He confirmed that particular one was spoken for, but he had a 2018 Subaru Outback Touring (with fewer miles) available for a few hundred dollars less. It was the color I wanted -- and I always wanted the Touring. I just didn't think I'd find it in my price range. Within minutes, Darrell had a video emailed over to me showing me the car. It is gorgeous! We made an appointment to come see it. As soon as we arrived, Darrell took us out to the car and we were off on the test drive. Confirming it was the car we wanted, we went in and discussed pricing/financing. Everything worked like a charm. We talked with Tony Hooman, a general manager for a few minutes. He seems like a great guy. He certainly has hired good people. Then, we visited with Cameron Alexander-Munns in financing, who got us squared away. Three hours after arriving, we drove off in the new-to-us Outback. I cannot say enough good things about the Five Star experience (we purchased a car from another Five Star brand a decade ago and the experience there was similar). These are good people. The service department are good people. We've bought two CPO cars from them and I think they treated us every bit as well as if we had bought factory new. I'm sold on both Subaru and Five Star Subaru. It'll be a couple of years (hopefully) before we're in the market for a new or new-to-us car again, but based on my most recent experiences, Five Star Subaru will be the first place we look! More

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Spencer has helped us purchase three cars in eight months and every experience has been great.. We give Spencer and Five Star a five star rating. We will recommend Spencer and Five Star Subaru to our family and every experience has been great.. We give Spencer and Five Star a five star rating. We will recommend Spencer and Five Star Subaru to our family and friends. More

by alderman688 Verified Customer Verified Customer

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Always courteous and friendly, from all the staff every day day More

by RWBREZINA Verified Customer Verified Customer

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Darrell Cooper was fantastic to work with. He is a first class person. We also appreciated visiting with the General Manager. We were impressed he took the time to talk to us. class person. We also appreciated visiting with the General Manager. We were impressed he took the time to talk to us. More

by jonathanjames1961 Verified Customer Verified Customer

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Mitch did a great job quickly offering a test drive and qualifying my wife and I for the Subaru outback. Overall, the experience was a pleasant one. I just wish the financial part had gone faster. qualifying my wife and I for the Subaru outback. Overall, the experience was a pleasant one. I just wish the financial part had gone faster. More

by mykread Verified Customer Verified Customer

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