Tony Nguyen | Page 11

Greenway Kia West responded

Hi guiiritovz60, Thank you so much for your great review! We’re glad to hear you received fast, professional service and that Keiara was courteous, attentive, and took the time to explain everything clearly. Providing excellent customer care is always our priority at Greenway Kia West. We appreciate your trust and are proud to serve the Clermont and Central Florida community. If you ever need anything else, Keiara and our team are always here to help! —Your Greenway Kia West Team

Greenway Kia West responded

Thank you for sharing your experience, and I apologize for the inconvenience you faced with your alignment service. This isn’t the standard we aim for at Greenway Kia West, and I understand how frustrating it must have been to return and wait again. Please contact me directly at markfoster@greenwayauto.com so I can review your visit and work to make things right. Your satisfaction is important to us. – Mark Foster, Service Manager

Greenway Kia West responded

Carrie, thank you for your thoughtful feedback! We’re happy to hear Tony consistently goes above and beyond to ensure you get the best service and value. We’ll also share your appreciation with our technicians who help keep your vehicle running strong. We truly value your trust in the Greenway Kia West service team. – Mark Foster, Service Manager | markfoster@greenwayauto.com

Greenway Kia West responded

Thank you for your wonderful feedback! We’re glad Tony was able to assist you with your recall, even when you arrived at the wrong dealership. At Greenway Kia West, we’re committed to providing helpful, flexible service to every customer. We appreciate your trust and look forward to assisting you again! – Mark Foster, Service Manager | markfoster@greenwayauto.com

Greenway Kia West responded

Thank you for your honest feedback, and I’m truly sorry to hear about your recent experience. We never want our customers to feel ignored, rushed, or disrespected, and we apologize for the delay in checking your vehicle and the condition it was returned in. Your concerns are being taken seriously, and we’d appreciate the opportunity to speak with you directly to make this right. Please reach out to our service management team so we can properly address the situation and work toward a better experience for you. —Greenway Kia West Service Team

Greenway Kia West responded

Thank you so much for the 5-star review, Farida! We’re so glad to hear you had a smooth and positive experience with our helpful service team at Greenway Kia West. Your recommendation means the world to us, and we’re always here to provide the same great service whenever you need us. See you next time! —Greenway Kia West Service Team

Greenway Kia West responded

Thank you for the 5-star review, Tyrone! We're glad to hear things went right this time and that you're satisfied with the service. We appreciate your trust and kind words—it means a lot to us here at Greenway Kia West. We’ll keep working hard to deliver great experiences every time. See you next visit! —Greenway Kia West Team

Greenway Kia West responded

Thank you for the fantastic 5-star review! We're so glad to hear you had a polite, knowledgeable, and efficient service experience at Greenway Kia West. It’s great to know you also enjoyed our relaxing waiting area—we want every visit to be as comfortable as it is convenient. We appreciate your kind words and look forward to welcoming you back! —Greenway Kia West Service Team

Greenway Kia West responded

Hi Lisa, Thank you for the kind words! We’re so glad to hear Tony took great care of you and kept you updated throughout the process. At Greenway Kia West, we take pride in delivering quality work with attention to detail. We truly appreciate your continued trust and look forward to seeing you again! Best regards, The Greenway Kia West Team

Greenway Kia West responded

Hi Kcarbonel, Thank you for the 5-star review! We’re so glad to hear you had a great experience with quick service and kindness. Tony will be thrilled to know you’ll be coming back to see him—we agree, he does excellent work! We appreciate your trust in Greenway Kia West and look forward to seeing you again soon! Best regards, The Greenway Kia West Team