Tony Nguyen | Page 12

Greenway Kia West responded

Hi Vac13, We’re very sorry to hear about your ongoing frustration and sincerely apologize for the poor experience you've had with our service department. This is certainly not the standard we hold ourselves to at Greenway Kia West, and we understand how upsetting it must be to deal with an unresolved issue for such a long time. We take your feedback seriously and would appreciate the opportunity to make this right. Please reach out directly to our service management team at (insert direct phone number or email) so we can personally review your case and find a solution. Thank you for bringing this to our attention. Sincerely, The Greenway Kia West Team

Greenway Kia West responded

Hi Carlos, Thank you for the great 5-star review! We're glad to hear everything was completed on time and that our team provided a detailed explanation of the work done on your vehicle. At Greenway Kia West, we believe clear communication is key to great service. We appreciate your trust and look forward to seeing you again! Best regards, The Greenway Kia West Team

Greenway Kia West responded

Hi msdoe5, Thank you for your honest feedback and the great review! We're glad to hear the issue was resolved and that you’re satisfied with the results. We appreciate your patience regarding the communication and will use your feedback to help us improve. We look forward to seeing you again for your next oil change here at Greenway Kia West! Best regards, The Greenway Kia West Team

Greenway Kia West responded

Thank you so much for the kind words, Tiffytaffy2002! We're thrilled to hear that you had a great experience and that our team could help with your EV9. Your trust means the world to us, and we’re always here when you need us. Enjoy every mile in your new Kia EV9! 🚗⚡️ — The Greenway Kia West Team

Greenway Kia West responded

Thank you so much for the awesome review! We're thrilled to hear Tony gave you a 10/10 experience—he’ll be so happy to hear this! We appreciate your trust and look forward to helping you again at Greenway Kia West! — The Greenway Kia West Team

Greenway Kia West responded

Thank you so much for the great review, Mendez121306! We’re thrilled to hear Gabriel and Tony provided excellent service and clear communication during your visit to Greenway Kia West. Your recommendation means the world to us! We look forward to seeing you again for your next Kia service appointment in Orlando. — The Greenway Kia West Team

Greenway Kia West responded

Thank you for the heartfelt 5-star review, Indhira! We’re so glad to hear that Brad and the entire team at Greenway Kia West took great care of you. From fixing your vehicle to returning it clean, we’re proud to deliver service that goes the extra mile. Your kind words and gratitude mean the world to us—we truly appreciate you! —Greenway Kia West Team

Greenway Kia West responded

Thank you so much for the incredible 5-star review, Milton! We're honored by your kind words and thrilled to hear that your experience at Greenway Kia West has been so positive and memorable. Our team is dedicated to making every customer feel valued through friendly service, transparent pricing, and ongoing care. Your appreciation means everything to us—we're grateful for your trust and look forward to serving you again! —Greenway Kia West Team

Greenway Kia West responded

Thank you for the fantastic 5-star review! We're so glad to hear that Kieria provided such attentive and efficient service during your visit. Her dedication to customer care and making your time with us smooth and stress-free truly reflects the values we aim for at Greenway Kia West. We agree—she’s a valuable asset to our team! Thank you for your kind words and for choosing us. —Greenway Kia West Team

Greenway Kia West responded

Thank you so much for the awesome 5-star review, Araceli! We're thrilled to hear that every visit to Greenway Kia West is met with excellent service and quick solutions. Our team is always here to make your experience smooth and stress-free. We truly appreciate your loyalty and look forward to seeing you again soon! —Greenway Kia West Team