Tony Nguyen | Page 12

Greenway Kia West responded

Carrie, thank you for your thoughtful feedback! We’re happy to hear Tony consistently goes above and beyond to ensure you get the best service and value. We’ll also share your appreciation with our technicians who help keep your vehicle running strong. We truly value your trust in the Greenway Kia West service team. – Mark Foster, Service Manager | markfoster@greenwayauto.com

Greenway Kia West responded

Thank you for your wonderful feedback! We’re glad Tony was able to assist you with your recall, even when you arrived at the wrong dealership. At Greenway Kia West, we’re committed to providing helpful, flexible service to every customer. We appreciate your trust and look forward to assisting you again! – Mark Foster, Service Manager | markfoster@greenwayauto.com

Greenway Kia West responded

Thank you for your honest feedback, and I’m truly sorry to hear about your recent experience. We never want our customers to feel ignored, rushed, or disrespected, and we apologize for the delay in checking your vehicle and the condition it was returned in. Your concerns are being taken seriously, and we’d appreciate the opportunity to speak with you directly to make this right. Please reach out to our service management team so we can properly address the situation and work toward a better experience for you. —Greenway Kia West Service Team

Greenway Kia West responded

Thank you so much for the 5-star review, Farida! We’re so glad to hear you had a smooth and positive experience with our helpful service team at Greenway Kia West. Your recommendation means the world to us, and we’re always here to provide the same great service whenever you need us. See you next time! —Greenway Kia West Service Team

Greenway Kia West responded

Thank you for the 5-star review, Tyrone! We're glad to hear things went right this time and that you're satisfied with the service. We appreciate your trust and kind words—it means a lot to us here at Greenway Kia West. We’ll keep working hard to deliver great experiences every time. See you next visit! —Greenway Kia West Team

Greenway Kia West responded

Thank you for the fantastic 5-star review! We're so glad to hear you had a polite, knowledgeable, and efficient service experience at Greenway Kia West. It’s great to know you also enjoyed our relaxing waiting area—we want every visit to be as comfortable as it is convenient. We appreciate your kind words and look forward to welcoming you back! —Greenway Kia West Service Team

Greenway Kia West responded

Hi Lisa, Thank you for the kind words! We’re so glad to hear Tony took great care of you and kept you updated throughout the process. At Greenway Kia West, we take pride in delivering quality work with attention to detail. We truly appreciate your continued trust and look forward to seeing you again! Best regards, The Greenway Kia West Team

Greenway Kia West responded

Hi Kcarbonel, Thank you for the 5-star review! We’re so glad to hear you had a great experience with quick service and kindness. Tony will be thrilled to know you’ll be coming back to see him—we agree, he does excellent work! We appreciate your trust in Greenway Kia West and look forward to seeing you again soon! Best regards, The Greenway Kia West Team

Greenway Kia West responded

Hi Vac13, We’re very sorry to hear about your ongoing frustration and sincerely apologize for the poor experience you've had with our service department. This is certainly not the standard we hold ourselves to at Greenway Kia West, and we understand how upsetting it must be to deal with an unresolved issue for such a long time. We take your feedback seriously and would appreciate the opportunity to make this right. Please reach out directly to our service management team at (insert direct phone number or email) so we can personally review your case and find a solution. Thank you for bringing this to our attention. Sincerely, The Greenway Kia West Team

Greenway Kia West responded

Hi Carlos, Thank you for the great 5-star review! We're glad to hear everything was completed on time and that our team provided a detailed explanation of the work done on your vehicle. At Greenway Kia West, we believe clear communication is key to great service. We appreciate your trust and look forward to seeing you again! Best regards, The Greenway Kia West Team