Tony Nguyen | Page 10

Greenway Kia West responded

Hi nikaikilam, Thank you so much for your kind words! We’re happy to hear that Tony was courteous and kept you informed throughout your service visit. Providing clear explanations and excellent customer care is always our goal at Greenway Kia West. We appreciate your trust in our team and are proud to serve drivers from Clermont and Central Florida. If you have any more questions or need future service, Tony and the rest of our team are always here to help! —Your Greenway Kia West Team

Greenway Kia West responded

Hi JWFENNELL60, Thank you for sharing your feedback. We’re very sorry to hear about your concerns with your recent purchases and your service experience. It’s our goal to provide honest and thorough service to every customer, and we apologize if we did not meet those expectations. We would appreciate the opportunity to discuss this with you directly so we can address your concerns and see how we can make things right. Please reach out to our management team at your earliest convenience. Thank you for bringing this to our attention. —The Greenway Kia West Team

Greenway Kia West responded

Hi Kennedy.ellis42, Thank you so much for your kind words! We’re happy to hear you enjoyed your visit and received quick, efficient service from our team at Greenway Kia West. Providing excellent care and making things easy for our customers is always our priority. We appreciate your trust and are proud to serve the Clermont and Central Florida community. If you ever need anything else, we’re always here to help! —Your Greenway Kia West Team

Greenway Kia West responded

Thank you, Tracy, for your feedback! We’re glad Tony made your experience at Greenway Kia West in Orlando friendly and informative. Your kind words mean a lot to our team, and we look forward to welcoming you back in the future. — Anas Lazaar, General Sales Manager anaslazaar@greenwayauto.com

Greenway Kia West responded

Hi jamarva92, Thank you for your kind words and your 4-star rating! We’re happy to hear you had a great experience with our team at Greenway Kia West. Providing excellent service to every customer is always our top priority. We appreciate your feedback and are proud to serve the Clermont and Central Florida community. If there’s anything we can do to make your next visit a 5-star experience, please let us know—we’re always here to help! —Your Greenway Kia West Team

Greenway Kia West responded

Hi guiiritovz60, Thank you so much for your great review! We’re glad to hear you received fast, professional service and that Keiara was courteous, attentive, and took the time to explain everything clearly. Providing excellent customer care is always our priority at Greenway Kia West. We appreciate your trust and are proud to serve the Clermont and Central Florida community. If you ever need anything else, Keiara and our team are always here to help! —Your Greenway Kia West Team

Greenway Kia West responded

Thank you for sharing your experience, and I apologize for the inconvenience you faced with your alignment service. This isn’t the standard we aim for at Greenway Kia West, and I understand how frustrating it must have been to return and wait again. Please contact me directly at markfoster@greenwayauto.com so I can review your visit and work to make things right. Your satisfaction is important to us. – Mark Foster, Service Manager

Greenway Kia West responded

Carrie, thank you for your thoughtful feedback! We’re happy to hear Tony consistently goes above and beyond to ensure you get the best service and value. We’ll also share your appreciation with our technicians who help keep your vehicle running strong. We truly value your trust in the Greenway Kia West service team. – Mark Foster, Service Manager | markfoster@greenwayauto.com

Greenway Kia West responded

Thank you for your wonderful feedback! We’re glad Tony was able to assist you with your recall, even when you arrived at the wrong dealership. At Greenway Kia West, we’re committed to providing helpful, flexible service to every customer. We appreciate your trust and look forward to assisting you again! – Mark Foster, Service Manager | markfoster@greenwayauto.com

Greenway Kia West responded

Thank you for your honest feedback, and I’m truly sorry to hear about your recent experience. We never want our customers to feel ignored, rushed, or disrespected, and we apologize for the delay in checking your vehicle and the condition it was returned in. Your concerns are being taken seriously, and we’d appreciate the opportunity to speak with you directly to make this right. Please reach out to our service management team so we can properly address the situation and work toward a better experience for you. —Greenway Kia West Service Team