Excellent care and service I recommend him from promotion
and accommodation. Good job Kia and its staff
and accommodation. Good job Kia and its staff
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by GVCDUDE715
Verified Customer
Verified Customer
Service Price Transparency
Jan 24, 2026 -
Greenway Kia West responded
GVCDUDE715, thank you for the great review! We’re happy to hear you received excellent care and service, and we truly appreciate your recommendation. I’ll be sure to share your kind words with the team—thank you again for trusting us.
— Mark Foster, Service Manager
Good afternoon, the dealership's work was perfect, but I
no longer want Kia cars. I'm disappointed; they did nothing for me when my car was stolen. The insurance companies don't want to provide coverage, an
no longer want Kia cars. I'm disappointed; they did nothing for me when my car was stolen. The insurance companies don't want to provide coverage, and they didn't even pay me the deductible. It wasn't my fault that Kia didn't make a safe car.
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by usareginaaznar
Verified Customer
Verified Customer
Service Price Transparency
Jan 13, 2026 -
Greenway Kia West responded
Thank you for taking the time to share this feedback. I’m glad to hear our team’s work during your visit was excellent, and I’m truly sorry for what you’ve been dealing with regarding the theft and the frustration around insurance coverage and out-of-pocket costs. I understand how upsetting and stressful that situation is.
I’d like to learn more and see what guidance or next steps we can provide. Please email me directly with your best contact number and a brief summary (including the year/model and timeline), and I’ll personally review it with you.
— Anas Lazaar, General Manager
anaslazaar@greenwayauto.com
I found the service center be very clean and the service
itself was very professional
itself was very professional
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by afarmer6900
Verified Customer
Verified Customer
Service Price Transparency
Jan 13, 2026 -
Greenway Kia West responded
afarmer6900, thank you for the great review! We truly appreciate you choosing Greenway Kia West in Orlando for your service needs.
We’re glad to hear you found our service center very clean and that your visit was handled in a professional manner. We look forward to seeing you again next time!
— Mark Foster, Service Manager
Tony has been the best service provider that I have
worked with at Kia. However, don’t bring your car in to get serviced if you have aftermarket rims because they’re not trained properly on to handle a
worked with at Kia. However, don’t bring your car in to get serviced if you have aftermarket rims because they’re not trained properly on to handle a simple tire rotation/balance. Mark Foster was rude and basically threw his hands up giving up on me for a simple matter. Making me feel like it’s my problem that I bought rims from another supplier. I’ve stayed up to date on all of my routine maintenance so how is this just NOW an issue and not before? I bought the car in 2023. Super disappointed and upset that I spent that much money on routine maintenance and my car came back in worse condition than when I brought it in. Not to mention it was during the holidays so I didn’t have time to get back there to get it fixed. Here I am almost a month later and still having the same issue because the service team doesn’t know how to put back on hub rings! Save yourself the trouble and go to a dealer who cares about their clients.
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by NONE26
Service Price Transparency
Jan 07, 2026 -
Greenway Kia West responded
NONE26, thank you for taking the time to share this feedback. I’m sorry for the frustration you experienced during your visit, especially during the holidays, and that you left with an ongoing issue. That’s not the experience we want for any customer. I’d like the opportunity to review what happened, address the concern related to the wheel setup/hub rings, and work toward a resolution. Please email me directly at markfoster@greenwayauto.com
with your best contact number and the date of your visit so I can assist you.
— Mark Foster
Service Manager
markfoster@greenwayauto.com
I found everything/everybody friendly and professional i
would recommend Greenway to family and friends
would recommend Greenway to family and friends
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by afarmer6900
Verified Customer
Verified Customer
Jan 07, 2026 -
Greenway Kia West responded
afarmer6900, thank you for the 4-star review! We’re glad you found our team friendly and professional, and we truly appreciate the recommendation. Everyone at Greenway Kia West in Orlando values your trust—if there’s anything we could have done to earn that 5th star, please feel free to reach out. We look forward to helping you and your family again anytime.
— Anas Lazaar
General Manager
anaslazaar@greenwayauto.com
Always the best service.
Everytime I bring my vehicle in it’s always done in a timely manner and done properly. This time I had a recall that needed to be completed and my ad
Everytime I bring my vehicle in it’s always done in a timely manner and done properly. This time I had a recall that needed to be completed and my advisor, Tony was very detailed and thorough about the necessary steps. Thanks guys.
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by CeyCey
Verified Customer
Verified Customer
Service Price Transparency
Jan 07, 2026 -
Greenway Kia West responded
CeyCey, thank you for the great review! We truly appreciate your continued trust. We’re glad your visit was completed in a timely manner and done properly, and it’s fantastic to hear Tony was detailed and thorough while guiding you through the recall process. Everyone at Greenway Kia West in Orlando is here whenever you need us—thanks again!
— Mark Foster
Service Manager
markfoster@greenwayauto.com
Kieria was very supportive of my needs and my time.
She made sure i was informed of the defective replacement part and assured me she would notify me when the new replacement would be available.
She made sure i was informed of the defective replacement part and assured me she would notify me when the new replacement would be available.
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by hmdocrod
Verified Customer
Verified Customer
Service Price Transparency
Jan 07, 2026 -
Greenway Kia West responded
hmdocrod, thank you for the 5-star review! We’re glad Kieria was supportive of your needs and respectful of your time, and that she kept you fully informed about the defective replacement part. We appreciate your patience, and our team at Greenway Kia West in Orlando will be ready as soon as the new replacement is available. Thanks again for trusting us!
— Mark Foster
Service Manager
markfoster@greenwayauto.com
I pulled into the service area without an appointment
because of a low-oil indication. It turned out that it was because of a pinched seal. My service advisor informed me of the issue and a complete oil
because of a low-oil indication. It turned out that it was because of a pinched seal. My service advisor informed me of the issue and a complete oil change was done as well as the seal replacement and computer update. Problem solved in about one-and-a-half hours.🙂
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by AMERIDADIAN
Verified Customer
Verified Customer
Service Price Transparency
Jan 07, 2026 -
Greenway Kia West responded
AMERIDADIAN, thank you for the 5-star review! We’re glad you pulled in when the low-oil light came on and that our team was able to quickly diagnose the pinched seal, explain the issue clearly, and get everything handled — including the oil change, seal replacement, and computer update — in about an hour and a half. Everyone at Greenway Kia West in Orlando appreciates your trust, and we’re here anytime you need us. 🙂
— Mark Foster
Service Manager
markfoster@greenwayauto.com
Went to another dealership and they tried to sell me
something I didn't need. Took it to your dealership and I had a great experience found the problem and didn't try to sell me anything extra.
something I didn't need. Took it to your dealership and I had a great experience found the problem and didn't try to sell me anything extra.
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by mave33
Verified Customer
Verified Customer
Service Price Transparency
Dec 27, 2025 -
Greenway Kia West responded
Thank you for the 5-star review, mave33! We truly appreciate you choosing Greenway Kia West in Orlando.
We’re especially glad to hear that after another dealership tried to sell you something you didn’t need, our team was able to find the real problem and take care of it without pushing anything extra. Honest, straightforward service is exactly what we aim for every visit.
Thanks again for trusting us with your vehicle—we look forward to helping you next time you need us!
— Mark Foster, Service Manager
markfoster@greenwayauto.com
Tony was phenomenal.
He addressed and answered all of my concerns the service was very quick and efficient thank you Kia service department
He addressed and answered all of my concerns the service was very quick and efficient thank you Kia service department
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by Rysherbrunson22
Verified Customer
Verified Customer
Service Price Transparency
Dec 27, 2025 -
Greenway Kia West responded
Thank you for the 5-star review, Rysherbrunson22! We truly appreciate you choosing Greenway Kia West in Orlando for your service visit.
We’re thrilled to hear Tony was phenomenal, addressed all of your concerns, and that your service was quick and efficient. We’ll be sure to share your kind words with Tony and our service team.
Thanks again for trusting our Kia service department—we look forward to seeing you next time!
— Mark Foster, Service Manager
markfoster@greenwayauto.com