Tony Nguyen
Tony Nguyen at Greenway Kia West

Tony Nguyen | Page 2

Service Advisor

Greenway Kia West

3407 West Colonial Dr
Orlando, FL 32808

4.6
131 Reviews
4.6

131 Reviews

Write a Review

131 Reviews of Tony Nguyen

March 10, 2026

Dealership Rating
Employee Rating

Have been a customer of this location since 2016. I’m on my second Kia car from this dealership, took it in for a regular oil change. Had them do a diagnostics everything came back clear that was Dec More

by AUTUMN.BAI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Mar 14, 2026

Greenway Kia West responded

I am deeply concerned to hear about the situation with your engine. To have been a loyal customer since 2016 and now find yourself in this position is heartbreaking, especially as a single mother relying on your vehicle every day. It is distressing that a diagnostic and oil change in December would lead to a total engine failure by February. I want to personally investigate the service records from your December 9th visit and understand exactly what occurred during that diagnostic. Accountability and the safety of our guests are our highest priorities, and I would like the opportunity to review your case again to see how we can assist. Please contact me directly at the dealership as soon as possible so we can discuss this further. Mark Foster Service Manager

Mar 14, 2026

AUTUMN.BAI responded

I have reached out, and came up to the service center multiple times for the service department to just continue any wrongdoing or take any accountability any accountability here I sit over a month later with no vehicle again. Very sad being that I had no issues with my car until I brought it there and within two months my car had no oil and the engine is blown and you want me to pay $8k

March 10, 2026

Dealership Rating
Employee Rating

Helped me out a lot and did the process really fast and are really friendly More

by kevin9404
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 14, 2026

Greenway Kia West responded

Thank you for sharing your experience at Greenway Kia West! We are thrilled to hear that our team was able to help you out and make the purchase process so fast and friendly for our guests in Winter Garden. It is great to know that Mac Cumbur, Muhammed Yazici, Carlos Villa, and Tony Nguyen all provided such high-quality service. We take great pride in maintaining sales price transparency and a smooth finance experience for the Clermont community. We appreciate your recommendation and look forward to seeing you again! Anas Lazaar General Manager

March 10, 2026

Dealership Rating
Employee Rating

Very attentive and cared about my car a lot. Will take it back to this service station again in the future. More

by Victoria
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jesse Martins

Mar 14, 2026

Greenway Kia West responded

Thank you for sharing your experience at Greenway Kia West, Victoria! We are thrilled to hear that our team was so attentive and showed genuine care for your vehicle. Providing high-quality service to our neighbors in Winter Garden and Clermont is our top priority, and we are glad we could earn your trust. We look forward to seeing you again for your next maintenance visit! Mark Foster Service Manager

March 06, 2026

Dealership Rating
Employee Rating

My car turned out great! Excellent service and outstanding customer care. Greenway Kia West is amazing! More

by elainebenayon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 07, 2026

Greenway Kia West responded

Thank you for the wonderful feedback regarding your visit to Greenway Kia West. We are thrilled to hear that your car turned out great and that you received excellent service and outstanding customer care here in Orlando. We will be sure to share these kind words with Tony Nguyen and our team of certified Kia mechanics. We look forward to seeing you again for your next Kia service visit in Winter Garden. Mark Foster Service Manager

February 19, 2026

Dealership Rating
Employee Rating

Jesse and Gabriel in the Service Department took good care of my 2025 Kia Seltos vehicle. They are always so helpful and nice to me. I appreciate the great customer service from Jesse, Gabriel, and the More

by MG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 25, 2026

Greenway Kia West responded

It was a pleasure helping you at Greenway Kia West. We are thrilled to hear that Jesse and Gabriel in our service department took such good care of your 2025 Kia Seltos. Providing helpful and nice customer service to our guests in Orlando and Winter Garden is our top priority, and we truly appreciate your kind words about our entire staff. We will be sure to share your gratitude with Jesse and Gabriel. We look forward to seeing you again for your next Kia service center visit and hope you have a marvelous day as well. Mark Foster Service Manager

January 19, 2026

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Employee Rating

The people are nice and good, but what actually qualifies as a tire rotation? Do you actually take the tires off and rotate to next wheel? Or do you just spin the tire? The glass we ordered the very first ti More

by sexysweet.31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jesse Martins

Jan 24, 2026

Greenway Kia West responded

Sexysweet.31, thank you for the feedback—and I’m glad to hear you found our team nice and helpful. You also asked a fair question: a tire rotation is not just spinning the tire. We physically remove the wheels/tires and move them to different positions on the vehicle (front-to-rear and/or cross-rotation depending on the tire type and drivetrain), then torque the lug nuts to spec and reset any service indicators as needed. I’m also sorry about the inconvenience with the glass arriving broken and then the clips/grips being removed—that’s not the experience we want for you. If you share the date of your visit (or your RO number) we’ll review the notes and make sure everything is handled correctly this time, with clear communication before your vehicle is returned. — Mark Foster, Service Manager

January 16, 2026

Dealership Rating
Employee Rating

Excellent care and service I recommend him from promotion and accommodation. Good job Kia and its staff More

by GVCDUDE715
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 24, 2026

Greenway Kia West responded

GVCDUDE715, thank you for the great review! We’re happy to hear you received excellent care and service, and we truly appreciate your recommendation. I’ll be sure to share your kind words with the team—thank you again for trusting us. — Mark Foster, Service Manager

January 12, 2026

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Employee Rating

Good afternoon, the dealership's work was perfect, but I no longer want Kia cars. I'm disappointed; they did nothing for me when my car was stolen. The insurance companies don't want to provide coverage, an More

by usareginaaznar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 13, 2026

Greenway Kia West responded

Thank you for taking the time to share this feedback. I’m glad to hear our team’s work during your visit was excellent, and I’m truly sorry for what you’ve been dealing with regarding the theft and the frustration around insurance coverage and out-of-pocket costs. I understand how upsetting and stressful that situation is. I’d like to learn more and see what guidance or next steps we can provide. Please email me directly with your best contact number and a brief summary (including the year/model and timeline), and I’ll personally review it with you. — Anas Lazaar, General Manager anaslazaar@greenwayauto.com

January 08, 2026

Dealership Rating
Employee Rating

I found the service center be very clean and the service itself was very professional More

by afarmer6900
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Achraf Lazaar

Jan 13, 2026

Greenway Kia West responded

afarmer6900, thank you for the great review! We truly appreciate you choosing Greenway Kia West in Orlando for your service needs. We’re glad to hear you found our service center very clean and that your visit was handled in a professional manner. We look forward to seeing you again next time! — Mark Foster, Service Manager

January 07, 2026

Dealership Rating
Employee Rating

Tony has been the best service provider that I have worked with at Kia. However, don’t bring your car in to get serviced if you have aftermarket rims because they’re not trained properly on to handle a More

by NONE26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Brett Sopocy , Mark Foster

Jan 07, 2026

Greenway Kia West responded

NONE26, thank you for taking the time to share this feedback. I’m sorry for the frustration you experienced during your visit, especially during the holidays, and that you left with an ongoing issue. That’s not the experience we want for any customer. I’d like the opportunity to review what happened, address the concern related to the wheel setup/hub rings, and work toward a resolution. Please email me directly at markfoster@greenwayauto.com with your best contact number and the date of your visit so I can assist you. — Mark Foster Service Manager markfoster@greenwayauto.com

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