Tony Nguyen | Page 2

Greenway Kia West responded

We are incredibly proud to hear that you are always taken care of with friendly and professional attention by Brian, Brett, Tony, and our entire staff. Providing exceptional care and clear communication is what we strive for every day at Greenway Kia West, and I will be sure to share your kind words with the team. Thank you for your continued trust in us for your vehicle care here in the Orlando and Winter Garden area, and we look forward to welcoming you back for your next scheduled maintenance. Joel Hernandez Service Manager

Greenway Kia West responded

We are incredibly proud to hear that Tony, Mark, and our entire team always look out for you and provide such nice, attentive care for your vehicle. Delivering a premium experience and maintaining clear communication with our guests is exactly what we strive for every single day at Greenway Kia West. I will be sure to share your wonderful feedback with Tony, Mark, and the rest of the staff, as they take great pride in serving our community throughout the Orlando and Winter Garden area. Thank you for your continued trust and support, and we look forward to welcoming you back for your next scheduled maintenance! Joel Hernandez Service Manager

Greenway Kia West responded

We understand your frustration regarding the excessive wait time, the scheduling delays, and the poor communication you experienced. Providing timely updates and an efficient schedule is very important to us, and we regret that we fell short of your expectations during your visit to our facility. Please visit the dealership or call our main line and ask for me directly so we can resolve this for you. Joel Hernandez Service Manager

Greenway Kia West responded

We understand your frustration regarding the modification made to the ignition key area during your recent visit and the lack of communication beforehand about how it would look after dark. Providing clear explanations of all campaign or upgrade procedures is very important to us, and we regret that the appearance of the vehicle did not meet your expectations upon completion. Please visit the dealership or call our main line and ask for me directly so we can resolve this for you. Joel Hernandez Service Manager

Greenway Kia West responded

We are thrilled to hear that you had a quick and positive process with our friendly and attentive team. Our staff always strives to be highly knowledgeable while ensuring transparent pricing and complete ease of purchase for our guests. Thank you for choosing Greenway Kia West here in the Orlando and Winter Garden area, and we look forward to welcoming you back for your next scheduled maintenance or future purchase. Anas Lazaar General Manager

Greenway Kia West responded

Thank you for sharing your feedback. We are glad to hear that your experience was alright and that everything was okay during your visit. It is our goal to be the best car dealership in Central Florida, and we are always working to provide a top-tier experience for our guests in the Orlando and Winter Garden area. We look forward to seeing you again here at Greenway Kia West for your future automotive needs. Anas Lazaar General Manager

Greenway Kia West responded

Thank you for sharing your experience. We are pleased to hear you received great communication and regular updates while your car was with us. It is our goal to remain the top Kia service center in Winter Garden, and we appreciate your loyalty to the brand. We look forward to seeing you again at Greenway Kia West the next time you need a Kia oil change in Orlando. Mark Foster Service Manager

Greenway Kia West responded

Thank you for the 5-star review! We are so pleased to hear that you had such a smooth experience at Greenway Kia West. Helping our neighbors in Orlando, Ocoee, and across Central Florida complete everything they need in a single, efficient visit is always our top priority. We know your time is valuable, and we are glad we could make your day a little easier! I will be sure to share your positive feedback with our entire service and sales teams. We look forward to welcoming you back for your next maintenance milestone or automotive need! Anas Lazaar General Manager

Greenway Kia West responded

Thank you so much for the 5-star review, LATOYAROBBINS1115! Having you as a loyal customer for over 10 years is the highest compliment we could receive at Greenway Kia West. We are honored that you’ve trusted us with the purchase of both of your vehicles and that you continue to have an excellent experience with our team. Providing consistent, high-quality service to our neighbors in Orlando, Ocoee, and across Central Florida is what we strive for every day. Your recommendation to others means the world to us! I will be sure to share your wonderful feedback with our entire sales and service departments. We look forward to seeing you for many more years to come! Anas Lazaar General Manager

Greenway Kia West responded

I am deeply concerned to hear about the situation with your engine. To have been a loyal customer since 2016 and now find yourself in this position is heartbreaking, especially as a single mother relying on your vehicle every day. It is distressing that a diagnostic and oil change in December would lead to a total engine failure by February. I want to personally investigate the service records from your December 9th visit and understand exactly what occurred during that diagnostic. Accountability and the safety of our guests are our highest priorities, and I would like the opportunity to review your case again to see how we can assist. Please contact me directly at the dealership as soon as possible so we can discuss this further. Mark Foster Service Manager