Tony Nguyen | Page 3

Greenway Kia West responded

CeyCey, thank you for the great review! We truly appreciate your continued trust. We’re glad your visit was completed in a timely manner and done properly, and it’s fantastic to hear Tony was detailed and thorough while guiding you through the recall process. Everyone at Greenway Kia West in Orlando is here whenever you need us—thanks again! — Mark Foster Service Manager markfoster@greenwayauto.com

Greenway Kia West responded

hmdocrod, thank you for the 5-star review! We’re glad Kieria was supportive of your needs and respectful of your time, and that she kept you fully informed about the defective replacement part. We appreciate your patience, and our team at Greenway Kia West in Orlando will be ready as soon as the new replacement is available. Thanks again for trusting us! — Mark Foster Service Manager markfoster@greenwayauto.com

Greenway Kia West responded

AMERIDADIAN, thank you for the 5-star review! We’re glad you pulled in when the low-oil light came on and that our team was able to quickly diagnose the pinched seal, explain the issue clearly, and get everything handled — including the oil change, seal replacement, and computer update — in about an hour and a half. Everyone at Greenway Kia West in Orlando appreciates your trust, and we’re here anytime you need us. 🙂 — Mark Foster Service Manager markfoster@greenwayauto.com

Greenway Kia West responded

Thank you for the 5-star review, mave33! We truly appreciate you choosing Greenway Kia West in Orlando. We’re especially glad to hear that after another dealership tried to sell you something you didn’t need, our team was able to find the real problem and take care of it without pushing anything extra. Honest, straightforward service is exactly what we aim for every visit. Thanks again for trusting us with your vehicle—we look forward to helping you next time you need us! — Mark Foster, Service Manager markfoster@greenwayauto.com

Greenway Kia West responded

Thank you for the 5-star review, Rysherbrunson22! We truly appreciate you choosing Greenway Kia West in Orlando for your service visit. We’re thrilled to hear Tony was phenomenal, addressed all of your concerns, and that your service was quick and efficient. We’ll be sure to share your kind words with Tony and our service team. Thanks again for trusting our Kia service department—we look forward to seeing you next time! — Mark Foster, Service Manager markfoster@greenwayauto.com

Greenway Kia West responded

Hi Jeremythurston — I’m sorry you’ve had to deal with this repeatedly. A horn failing multiple times is a serious safety concern, and I understand why you’re frustrated about having to use your extended warranty. We’d like to review your repair history and confirm what was submitted and/or discussed regarding manufacturer coverage. Please email me directly at markfoster@greenwayauto.com with your VIN, the dates of the prior horn failures, and the best phone number to reach you. I’ll look into the documentation and follow up with you. — Mark Foster, Service Manager markfoster@greenwayauto.com

Greenway Kia West responded

Thank you for the review. I’m glad to hear Tony kept you informed and thoroughly explained everything throughout the process. I also appreciate you pointing out the tire pressure issue — overinflating by 5–10 PSI isn’t acceptable, and we’ll make sure the team is double-checking pressures to the factory spec before vehicles are returned. If you’d like, email me and we’ll be happy to re-check and set them correctly for you right away. Mark Foster Service Manager markfoster@greenwayauto.com

Greenway Kia West responded

Jeremy, thank you so much for the 5-star review and for being a Verified Customer! I’m very glad to hear you were satisfied with your visit and that Keiara was professional and knowledgeable throughout your service experience. That’s exactly the level of care we want every guest to feel here at Greenway Kia West in Orlando. It’s also great to see Tony Nguyen recognized as part of the team that helped take care of you. We truly appreciate you choosing us and planning to service with us again. If you ever need anything—questions about your vehicle, maintenance, or future service—our team is always here to help. Sincerely, Mark Foster Service Manager markfoster@greenwayauto.com

Greenway Kia West responded

Cecelia, thank you for being a Verified Customer and for sharing your experience with us! I’m glad to hear you liked our shuttle service and that having someone pick you up and bring you back made things easier for you—that convenience is a big part of what we aim to provide here at Greenway Kia West in Orlando. It’s great to know you felt the service was nice as well. We appreciate you choosing us for your vehicle’s service needs, and we look forward to helping you again in the future. Sincerely, Mark Foster Service Manager markfoster@greenwayauto.com

Greenway Kia West responded

NELSONROSA, thank you for the 5-star review! We’re happy to hear you found the dealership clean and that you received great customer service. We appreciate you choosing Greenway Kia West in Orlando and look forward to seeing you again. — Anas Lazaar, General Manager anaslazaar@greenwayauto.com