Tony White | Page 3

I purchased a brand new Jeep Cherokee , had not had the jeep 2 weeks and a light came on that said service shifter , took it in to the them to look at and was told they would have to order the part to fix jeep 2 weeks and a light came on that said service shifter , took it in to the them to look at and was told they would have to order the part to fix it . I was given my car back to drive it while waiting for the part to come in but noticed where they took the dash apart at , they left screws loose and the sport button was jammed , which this was not like this before it went to service . I immediately notified service and one of the owners ( Jody Cruce). They got my jeep back in to fix it , while dropping it off to service , the service advisor name Kimberly was very rude , her co worker name Ritchie noticed how she was being rude and intervened to assist me . They fixed it within a few hrs ( supposedly) ! Well two days after getting it back I kept complaining to them that the jeep seems not to be shifting gears correctly and struggling to drive no matter how much I push the gas. The owner ( Jody Cruce & Nick Barron the GSM ) ignored my complaint and act as if I was aggravating them . The next day my jeep came to a complete stop on 75 north in the middle of traffic , it would not even crank back up .Almost caused a crash on 75 north . I had to call the hero truck and then have it towed . I will never use Palmer Dodge for any service repair , nor will I ever buy a car from them again .The owner tried to pretend like he was interested in making sure the jeep was fixed but clearly was not . I had been calling his phone for the last 2 weeks now only for him to be sending me to voicemail . I will be reporting this to Lemon law / State / Jeep/ Stellantis . Worse experience I’ve ever encountered with a brand new vehicle . NEVER GO TO PALMER DODGE located at 11460 Alpharetta Hwy ! More

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Jodie and the team are consistently excellent in their hospitality, quality of service, and value. I have been going to Palmer Dodge for nearly two years, and the commitment to world-class customer servic hospitality, quality of service, and value. I have been going to Palmer Dodge for nearly two years, and the commitment to world-class customer service is amazing. I would highly recommend to anyone looking to purchase and get their service to visit Palmer Dodge Chrysler Jeep Ram. More

by RONLUGO Verified Customer Verified Customer

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I have purchased 5 vehicles from there in the last 10 years. Tony White has always been my Salesman, but the entire staff is awesome. no complaints at all. Should there ever be an issue, they handle it. years. Tony White has always been my Salesman, but the entire staff is awesome. no complaints at all. Should there ever be an issue, they handle it. More

by ADVANCED33 Verified Customer Verified Customer

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Great service, great follow up and great experience. I have purchased several vehicles from Palmer Dodge and always a pleasure to work with them, including the service department. Casey Cruce was awesom I have purchased several vehicles from Palmer Dodge and always a pleasure to work with them, including the service department. Casey Cruce was awesome to work with. More

by garyroyal Verified Customer Verified Customer

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Very nice dealership, excellent selection of inventory. Staff were very friendly, extremely courteous, and knowledgeable. Staff were very friendly, extremely courteous, and knowledgeable. More

by JASONSEAL0 Verified Customer Verified Customer

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Tony White wasd great! He was nice and made me feel important! Old school persone with great repect for my time! He was nice and made me feel important! Old school persone with great repect for my time! More

by FSU747 Verified Customer Verified Customer

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Greatest Dealership ever. Staff employees and the people I know, good service nice folks. I could go on for a long time but this explains it all this explains 1995 26 cars. Staff employees and the people I know, good service nice folks. I could go on for a long time but this explains it all this explains 1995 26 cars. More

by ousleym Verified Customer Verified Customer

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I was searching for a 2025 Grand Cherokee Limited, Palmer had the best inventory selection of all the places I viewed online. I decided to purchase from Palmer, the facility was clean, the staff was nice, an had the best inventory selection of all the places I viewed online. I decided to purchase from Palmer, the facility was clean, the staff was nice, and the buying process was relatively smooth. My sales rep was Tony White and I enjoyed working with him. More

by John W Verified Customer Verified Customer

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Great service. The process went smoothly. I highly recommend this dealership for your next car purchase. The process went smoothly. I highly recommend this dealership for your next car purchase. More

by RVILLARS1 Verified Customer Verified Customer

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They always provide personal, fast, and thorough service! We bring our vehicle here all the way from Florida. We bring our vehicle here all the way from Florida. More

by summergrace Verified Customer Verified Customer

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