Tracey Cach
Tracey Cach at Lexus of Sacramento

Tracey Cach | Page 17

Service Consultant

Lexus of Sacramento

2600 Fulton Ave
Sacramento, CA 95821

Contact Me
4.7
318 Reviews

Dealership Experience

23 yrs, 1 mo

Industry Experience

23 yrs, 1 mo

Languages Spoken

Cantonese Cantonese

4.7

318 Reviews

Write a Review

318 Reviews of Tracey Cach

October 05, 2021

Dealership Rating
Employee Rating

Very professional staff, quick in resolving issue with my car. Lexus prestige is always the best with the professional and knowledgeable staff. Gladly recommend Lexus of Sacramento. Exceptional service. More

by Baby Carol
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Christina Carson, Nick Cruz , Eric Foltz, Mike Huttleston, Mike Huttleston, Brandy Joseph

Oct 05, 2021

Lexus of Sacramento responded

We are thrilled that you and your vehicle were so well taken care of by our team! Thank you for trusting Lexus of Sacramento with your business, and for taking the time to share a terrific review. Enjoy the ride and we hope to see you again!

October 04, 2021

Dealership Rating
Employee Rating

Service was good. Wait time was ok. Hard to tell where to go for drop off More

by ONLY1AFTERDARK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 05, 2021

Lexus of Sacramento responded

Thank you for choosing Lexus of Sacramento, your feedback and rating mean a lot to us. We're glad our service team was able to help, and we hope to see you again! Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

October 04, 2021

Dealership Rating
Employee Rating

Everyone is always very kind and helpful whenever I bring my car in to be serviced. More

by John G
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brandy Joseph

Oct 05, 2021

Lexus of Sacramento responded

John, Thanks for sharing your thoughts about your experience with Lexus of Sacramento. We appreciate your business and hope to see you again soon! Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

October 03, 2021

Dealership Rating
Employee Rating

My second service experience was awesome. Eric took care of me and addressed my every need and concern. Unfortunately I needed a tire replacement and he made sure to update me immediately also when he miss More

by Happy Lexus Owner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Eric Pantoja

Oct 03, 2021

Lexus of Sacramento responded

We are so thrilled to see that Eric and our team were able to go the extra mile to make your experience a great one! Thanks for supporting Lexus of Sacramento we look forward to your next visit!

October 03, 2021

Dealership Rating
Employee Rating

All employees went above and beyond to ensure I had a seamless experience, from start to finish. The customer service at Lexus is unmatched. More

by ACSTRAHAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Christina Carson , Vee

Oct 03, 2021

Lexus of Sacramento responded

We are thrilled to see that our team went the extra mile to create a fantastic experience for you. Thanks for supporting Lexus of Sacramento!

October 03, 2021

Dealership Rating
Employee Rating

Tracie is always accommodating and great with the communication. Thanks again for the exceptional service. More

by skylynguyen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 03, 2021

Lexus of Sacramento responded

We are always happy to see the Tracie is going the extra mile to wow our valued customers. Thanks for supporting Lexus of Sacramento and we look forward to your next visit!

September 30, 2021

Dealership Rating
Employee Rating

Service is good No complaints except the waiting area was not comfortable, No available coffee, coffee maker not working. It wasn’t fixed since the first service. I had. More

by REBYPAL
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Oct 01, 2021

Lexus of Sacramento responded

Thank you for this review. We are always looking for ways to better the customer experience and we appreciate you taking the time to share. I assure you that we will use this feedback to make some necessary improvements moving forward. If there is anything more I can do to assist you, please don't hesitate to reach out. Thank you, Leslie Saelee - Service Manager - lesliesaelee@lithia.com

September 28, 2021

Dealership Rating
Employee Rating

Doing their best under the current construction circumstances. Excellent customer service, especially in regard to making things right. More

by julieannlloyd2015
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 29, 2021

Lexus of Sacramento responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lexus of Sacramento. Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

September 27, 2021

Dealership Rating
Employee Rating

The appointment went well as scheduled. Service was performed as planned. The staff was professional. More

by Nestomont
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 27, 2021

Lexus of Sacramento responded

Thanks for the confidence in our team's work here at Lexus of Sacramento! It's excellent that the service was performed in a timely way.

September 26, 2021

Dealership Rating
Employee Rating

Lexus of Sac is my preferred dealership always has excellent customer service it’s a consistency I can count on that’s why I have purchased two cars from them! More

by Twins4dina
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Eric Foltz

Sep 26, 2021

Lexus of Sacramento responded

We are thrilled to see that our team has earned your repeat business. Thanks for your continued support and congrats on your new car!

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