Tracey Cach | Page 19

Every one at Sacramento Lexus is a professional. All are courteous and delightful to work with. courteous and delightful to work with. More

by MRMONAGAN0 Verified Customer Verified Customer

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Good service at a high price like any dealership. Wish your customer waiting place was not in a trailer & potty was inconvenient for seniors waiting for their cars being serviced your customer waiting place was not in a trailer & potty was inconvenient for seniors waiting for their cars being serviced More

by EVELYNDRS Verified Customer Verified Customer

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Dealership broke the clip on my air box when I took it in service and refuse to replace it. Manager only wanted to cover labor and not the material. Why should I pay for something I didn’t break. service and refuse to replace it. Manager only wanted to cover labor and not the material. Why should I pay for something I didn’t break. More

by NEO82303 Verified Customer Verified Customer

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Lexus of Sacramento takes care of everything from start to finish. We are Very happy with the quality of service. Our car was returned on time. to finish. We are Very happy with the quality of service. Our car was returned on time. More

by Steve Verified Customer Verified Customer

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Very easy to talk to tracy my assistant in the beginng. I had work done but she did not push me into work not needed. I am a widow and my husband is not around to be my voice. Thanks for getting me back I had work done but she did not push me into work not needed. I am a widow and my husband is not around to be my voice. Thanks for getting me back on the road feelig more confident...Thanks again!...Mrs s. Ramsey... More

by Lady Sandy Verified Customer Verified Customer

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Lexus of Sacramento, CA will remain my permanent dealership for service, repairs and purchasing another Lexus now and in the future. I have dealt with loaner cars, a while back, while my Lexus SC430 dealership for service, repairs and purchasing another Lexus now and in the future. I have dealt with loaner cars, a while back, while my Lexus SC430 was in service mode. I will NEVER deal with Lexus of Roseville CA Service Department again. They failed to check out or check in the courtesy loaner vehicle given to me while my SC 430 was in service mode. Upon returning the loaner car, their service rep, once again, did NOT check the loaner vehicle returned. upon my next day return. Two hours later, I received a phone call with accusations and a $9,000 Bill. The Roseville Service Dept. blaMed me for destroying the paint on the hood and top of the loaner vehicle. More

by luncherous Verified Customer Verified Customer

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Tracey Cach is the best advisor!! She is the main or could be the only reason that I continue bringing my car over to this dealership!! Highly recommended!! could be the only reason that I continue bringing my car over to this dealership!! Highly recommended!! More

by CHUNKITCHAN0906 Verified Customer Verified Customer

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Lexus of Sacramento has the best customer service! I have been bringing my cars here for service for over 10 years. Despite undergoing construction, Tracey Cach and team were able to get me checked in and ou been bringing my cars here for service for over 10 years. Despite undergoing construction, Tracey Cach and team were able to get me checked in and out of the service department, into a loaner vehicle in 10 minutes record time. Not only was I impressed with the team’s efficiency- I was also very pleased to be offered a comparable loaner vehicle to my vehicle being serviced. Tracey communicated with me throughout the day to keep me updated on the status of my service and sent photos as well. Checkout was a smooth and efficient process; I was on my way home in 10 minutes. Tracey followed up with me the following day to make sure everything was in order after my service. Thank you Lexus of Sacramento! You guys are an elite Lexus dealership! More

by CC Verified Customer Verified Customer

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Tracey is an outstanding representative for your company. She is very knowledgeable about servicing my vehicle and friendly and efficient as well. A great combination! She is very knowledgeable about servicing my vehicle and friendly and efficient as well. A great combination! More

by CEAROSTEGUI Verified Customer Verified Customer

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Ms. Tracey Cach is a superb advisor. She always goes above and beyond on every visit for both of my vehicles. She texts me or even calls me to provide advise or information even when my vehicles are not above and beyond on every visit for both of my vehicles. She texts me or even calls me to provide advise or information even when my vehicles are not in service. She always comes up with a plan to make sure that my vehicles operate as they are designed for and I am always satisfied when I drive them off the Lexus lot. Another thing that is commendable is that she has a wonderful personality, she LISTENS ! and never shows frustration. It always a pleasure working with her and I will continue to bring my cars at Lexus of Sacramento if she continues to be on your team. Bravo 🥇🏆 Mr. Jack Singh at the transportation dept is also a wonderful person and always a wonderful experience. He is very personable and it shows how synced his process is with the service unit. Great team work Jack ! More

by Alvin Prakash Verified Customer Verified Customer

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